IFB Industries Complaints & Reviews

We visited ifb point Kammanahalli on 1st April 2023, the sales executive Manu recommended to buy washer dryer model executive zxs 8.5kg which costed 59831/-
This turned out to be one of the most faulty machine one can think of.
The washing and drying time is 8hrs. All the clothes are getting damaged. Track pants come out wrinkled logos on the track pants are peeled off. All the clothes are damaged.
Dryer is not effective.

Three technicians visited to check the machine but they couldn’t find an answer to this problem.

We have been following up with the sales executive and customer care to no avail.
Rakshit from RP services Sanjaynagar went on making commitments that they will look into this.

Followed up with Santosh IFB executive, Anmol IFB service executive area manager, Manu sales representative from Kammanahalli and Rakshit from RP services.
The entire team is callous does not answer the
Call.

This is a brand new machine which is faulty and IFB has no answer.

For past 3 months, I have been trying to contact various service agents and others for replacing the PCB for my IFB AC (Model/Year - IACS18AK3TC/2013). Even after raising service request, they simply call and say they have ordered for the pcb and in 2 days time call back asking for some OTP to cancel the services request, saying the spare part is not available. There is no other issues with the AC.

Hi i had purchased a washing machine in 04/08/2021 i am giving complaints to IFB customer care No one are coming neither to solve the issue neither no one called me also, Some manager GOPI at kharkana branch is talking to the clients very rudely he is only interested in making clients to purchase his products and escape, he didn't even taking the calls when I am trying to call him, pls shift my complaint to another dealer as he don't know how to talk with the clients.Pls appoint some trained professionals, he made me purchase an STABILIZER which is not necessary at all.

Hi,

Head Consumer Care Cell,

I am facing issue since 22 Jan 2023 that my Washing Machine is making unbearable noise, calling customer service again and again though no response. raised complaint multiple times still not resolved.
Ticket # [protected], [protected], [protected], [protected], [protected], [protected], [protected]
Kindly check all the tickets that has been closed and not resolved.
Note: while entering the phone # [protected] you will be able to fetch all the details of the ticket and product details.

Regards,
Gaurav Jaiswal
[protected]
[protected]
[protected]

I have filled complaint with IFB with Ticket number [protected] on 10th May 2023 on second day evening when i call i come to know that wrong service center assigned by IFB, and they promise that next day technician come. but after daily follow-up till today no one come for AC repair. when i talked with senior of customer care executive on 15th May I come to know that Shivam Radio (service Center) has wrongly reported visit on phone. so, I asked that if any person visited to my home, then why till today no entry show in your software. where is payment which I have to made? but story is that IFB personnel never start process to repair my AC in summer. today is the 6th day still today no action taken by company.

[protected] this person is not responding properly please take an action on him immediately from hyderabad I am facing lot of issue from this executive

Hi,
This is regarding my washing machine problem didnt solve for which i requested for a revisit of a technician other one as previous one visited took money my machine was working properly only water was coming slow after he done and went no water intake only. I really dont understand if im calling call center they want to send old technician where he will call us and say dont call to that no. Im not going to come. We are totally abset its been 5-6 days we shud go out for work daily we are waiting for someone to come and solve our issue but no one is coming. IFB is having very poor service. Let me know if anyone is coming from IFB or we shud opt for other private services ?

I have purchased IFB washing machine from Flipkart on[protected], model- "Diva Aqua VSS 7010"

From the Starting WM having malfunction issue But After Some time Automatic Resolve but now WM having Issue Having Below malfunction listed Below

Pls find Malfunction Video Link :-https://we.tl/t-Ksd7TS3jh5

Plls Check video

Already Log Complain with reference No -[protected]

Now We Are not Ready to repair Machine need replacement for Same or refund

Also I am not satisfied with this washing machine.
From first 15days it creates some problem.
Sometime indicator light not working,
Sometime program not working properly.
Sometimes automatically child locked.
Sometimes automatically Drain continuously.
Sometimes errors show.
Sometime programs runs till 4-5 hours.
Sometimes Drain system is not stopped.
Sometimes overhead tank empty because drain is not stopped.
Sometimes clothes not dry because water intake is not stopped, water intake continue without stop. So my overhead tank always do empty.
Some time my whole house floor full of water like water flood in my house.
.
So I kindly and humbly Requesting you please please please replace my washing machine immediately as soon as possible.
Me and my whole family always thankful to you and your company.
Thanks & Regards
Arpita Yogesh Borana.
Mobile no- [protected]
From- jaora.
Kindly check inclosed Video Link mention Above

Person named Aakib visited as we registered complaint for washing machine he took 2800 amount from us stating DCMotor replacement and we will be getting mail of that bill and as he left when we checked problem didnt resolved and before that only water was coming slow but now its not working only its showing tap. As we called technician within 15min he didnt lift our calls and when we called and spoke to call center again said our issue they...

I purchased IFB 9 kg 5 Star 2X Power Steam, Hard Water Wash Fully Automatic Front Load Washing Machine with In-built Heater Silver (Executive SXS 9014) from Flipkart on[protected] with order ID OD[protected]. It was delivered to me on[protected].
The installation agent came for installation on[protected]. Before the installation, he is insisting me to purchase accessories worth about Rs 10, 000/-. He also warned me that if I don't purchase and use those items from IFB, my warranty is void as it is the instructions from IFB itself. Even when I called IFB customer care they are saying I need to mandatorily purchase a few of the accessories and "ONLY" from IFB. I don't understand what IFB is doing. Till now I have been thinking IFB is a standard company but it is playing double standards.

The information about the "purchase of accessories from IFB" is nowhere mentioned on the product page of IFB. With this, I lost my trust in IFB. I am no more interested in using IFB products and I should start a campaign against IFB and make people aware of the "fraudulent & unethical" practices of IFB. Even the warranty card says "use o[censored]nauthorized optional accessories". What are the authorized accessories? As per the installation agent, "anything not made by IFB" is an unauthorized accessory. If I purchase filters or stabilizers from other well-established brands why warranty will be void? Is this the correct way to do business? why is IFB trying to become a monopoly? Is this a way to get more profits?

I request you to kindly do the needful.

I have call many times but no response from local service center.
Nearly 45 days happens .
Now whom to contact for service.

Hello Team,

I have ordered a top load washing machine on 27th April 2023 and 2nd May 2023 was its tentative delivery time.

I have not received any notification from IFB about the order nor any communication. When I checked the status it’s not yet shipped and when I called the customer care they say there is no order with the provided order ID. Can you please look into it, I have already paid for this order.br...

This washing machine was installed at my premisess on 22nd March 2018. Since then the machine was repaired on[protected]. Although it was under your 4-year service warranty, not a single annual servicing has been done by your team till now.
I want to put this machine on Annual Maintenance Contract and would like to know the cost.

Name: Silvan M. De Sa, Mobile No: [protected]

Greetings, Sir/Madam
On April 16, I made a Flipkart purchase of an IBF air conditioner
Which Delivered on April 19th, 2023 A request for installation was submitted on April 19, 2023 and approved by the IFB Team under service request number [protected].
I have been pursuing the IFB customer support team since April 19th but have not received a response.
They gave out the phone numbers for the installation company and the technician, but neither are being answered or responded to.
Finally, after numerous phone and email follow-ups, I had a talk with the service provider on April 26. He told me that the ac installation will be completed by EOD. On the day of installation, nobody else showed up.

Finally on 27th April 23 Technician came for installation. He came at 6:30 and was highly incompetent and impatient.

He had started installation work but didn't bring required instrument for installation.

He did half work, and continuously persuing to delay this work on next day as he didn't being accessories for installation.

Even it was not my job i went along with him using my vehicle and fuel so that installation finished on the same day but it was not worked out.

The technician named Zahid had Guthka in his mouth which he spit in the wash basin once in my home.

I had called To Mr. Praveen from IFB and Lukman from service team, but he was also failed to provide support.

Also the charges were hidden, initially i was informed that only i need to pay 1250 installation charges, further they add-on Rs. 1250 for Stand, Rs 1800 for Copper pipe, Rs 300 for drain pipe.
If this additional cost we need to bear that we should be informed at the time of booking itself.

I have to take personal leave for 2.5 days due to inefficiency of IFB service team.

Requesting your support for taking this matter seriously with IFB so that in future no other customer has to suffer like me.

Regards,
Himanshu Purohit,
E-504 - 7X Floora, Bh. 7X Empire, Zadeshwar, Bharuch, Gujarat. Pin code 392011.
[protected]

Hi Team,
Greetings!

This complaint is regarding an order placed on 9th April 2023 for a washing machine with model name TL-SLBS 9 KG AQUA with order # [protected].
Order was cancelled on 11th April 2023. But refund is not yet processed.
Can you please look into it.

Thanks & Regards,
Pranav

I have purchased AC and it is still in warranty . Company and seller promised me free service in warranty period. I resister a AC request through IFB customer service number on 15 April . I got ticket number and it was said service agent will contact me soon. But date 22 April i did not called by any service agent. I did many follow up with customer care . they promised every-time that today it will be done but nothing happen till date.
And today they marked my ticket resolved with providing any service.

My ticket number is [protected].

Please take this matter and advise me

Thanks

My washing machine is under warranty. But not working. Engineer forces 5000rs to repair the machine. My machine ifb 6.5 aqua fully automatic.

Product out of warranty. Still got a call from free service from IFB partnering agents. He came and insisted us to use filters if we want to increase the life of machine. We agreed and paid for it trusting IFB goodwill. He put the filter at the censor outlet and we used the machine for few days, it stopped taking water. Now, we called the person again and he said censor not working. I told him it's your responsibility as the fault has come only after you installed the filter. He asked me to register a complaint and he will get it rectified. After that he not only stopped taking my calls his, boss Shyam also didn't cooperate. Why we got a free service call from Shyam. IFB now says they have not sent anyone for free service. This agency (IFB certified) purposefully calls owners of out of warranty machine and making money. Why we are the sufferer? We trusted IFB and bought two products and now feeling cheated. Expecting IFB to give take care of the issue and fix our washing machine. But, to our surprise, IFB also not responding to our complaint over email. Is this a business ethics of a company like IFB.

Dear Sir/Madam,

I am writing to express my extreme dissatisfaction with the services provided by IFB Industries Ltd.Invoice bill is attached for more reference. I recently purchased a new split air conditioner from your company, but I regret to inform you that the product was defective and has caused me a lot of trouble and inconvenience.

From the very beginning, I have been facing issues with the air conditioner....

Please refer to the mentioned request Id number towards service of my AC raised on[protected].

However the same is yet to be done. I have called up your customer care number at least 4-5 times and raised the service request/complaint through your whats app aswell and escalated the same (Your escalation request reference number is WA230113 & escalation request reference number is WA229927) but all in vain.

Your technician is yet to visit and complete the service. Moreover your office/customer support team have no control over the service engineer/team towards the inconvenience of your customers.

This appears as gross unprofessionalism. Is this the way you service your customers?