IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 66%
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4872
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
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367
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146
1860 425 5678  (BSNL & MTNL)
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291
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153


Mobile:
Mobile:
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225
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140

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
66%
Complaints
4872
Pending
30
Resolved
3228
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (315)

IFB Industries Complaints & Reviews

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IFB — worst service of washing machine [Resolved]

 Prasanth Ramanathan on May 7, 2018
The washing machine was running good and it was under warranty and the ifb sent a service guy for regular routine 3 month check up and the service guy said that the drum is not working properly and u need to change it and also since the machine is under warranty u need not pay any charges. We accepted it said him to change it but he said that he doesn't have the spare now he will change it in a week or so and he went. And he came the following week and started dismantling the machine and after removing the drum he said that the drum is good enough to last long for 3 to 4 years and your rubber is...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — pathetic customer service [Resolved]

 Shaliniad on May 7, 2018
I purchased an ifb washing machine model elena aqua vx on sep 2017. One service guy came for installation named vr laxman, ambattur chennai. During installation he didn't mention anything about attaching a filter. On april 2018 my washing machine got repaired and didn't drain water from machine so we raised a complaint. We had 4 years warranty card. The same guy named vr laxman came to look into the issue. He told us u need to pay rs 5000 for putting filter and service charge. I told we already had 4 years warranty. He said we already told during installation tat filter has to be attached but nothing...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb washing machine, ac lo error again [Resolved]

 snehal268 on May 5, 2018
Dear team,

Ifb washing machine is showing error ac lo again,

I am facing this issue again, i have already raised a ticket for this on 28th april and also again 3rd may, but no one still visited to fix the problem.

Please solve it as soon as possible

Model : ifb tl-sdr 6.5kg aqua, top loading

Mobile no : [protected]
Ticket no,
Dear team,

Ifb washing machine is showing error ac lo.

Please share details of the error & how to correct it.

Model : ifb tl-sdr 6.5kg aqua,...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine elite plus sx - [Resolved]

 krishna mohan achanta on May 5, 2018
I brought ifb washing machine on 1st march 2018 of model of elite plus sx in bajaj showroom which is located in srujana mall form kphb-6th phase and i requested to deliver on 12th march 2018. But it got delivered on 15th march 2018. However technician comes for demo and installation on 20th march 2018 and ask me to buy additional items for extra money. Some things we brought and some things we thought to buy after a week. Finally after some days (A week later) we started the machine and in between my first wash, got a dp error. Immediately i raised a complaint regarding the error on 6th april 2018...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — maintenance of air conditioner [Resolved]

 vijaybabbar on May 4, 2018
I am having ifb split a/c which is 3-4 year old. And facing some gas leakage issue. I lodge complaint on 22.04.2018 for repair but no body attended the complaint even after reminders. Again on 27.04.2018 complaint was lodged and ticket no. [protected] was issued.

Till date no body has attended the complaint everyday some one calls us and assures us that call will be attended tomarrow. (Which tomarrow-i do not know) calls coming from your end from mobile no.[protected],[protected] etc. Etc..

If it takes 15 days to attend a complaint call for a company of international...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — ifb amc service contract not honored [Resolved]

 er.sumitchaudhary on May 4, 2018
I have got amc of my washing machine done on 21st feb 2018.
On 20th april 2018, i contacted ifb customer support with noise problem ticket id #created: [protected].
Technician visited after four days, first of all and then replaced pcb. When i ran machine again, it started giving more noise.
Technician closed the ticket on 27th may 2018 and denied to come for service again, saying that there is bearing problem, and
I will not service anything before 90 days from amc. (This is new clause which i am not aware, not present in amc contract).

I called customer...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing board problem [Resolved]

 padma_76 on May 4, 2018
I have purchased ifb top loading washmine (Tl rdw 6.5 kg) on jan 2016 with two year warranty. But suddenly machine is not working. I have called service person, checked that machine, told that power board problem. I asked them to check the board and confirm. I have one question to ifb, why these type of problem arrives after warrenty period. Within 2 1/2 year i have faced board problem then why i need to purchase ifb product? Kindly resolve my issue...
Complaint comments  Read comments Complaint category Washing Machines

IFB — worst service + disgusting response from ifb service centre. [Resolved]

 saravanan12k on May 3, 2018
Hi Team,

I have paid AMC OF amount 6500 for 2 YEARS and after one month my washing machine was repaired .

I have logged complaint 2 months back, but no service engineer came to my location to repair the machine .

saying all ### reason like mobile not reachable, no technical engineer available ..

called to IFB service team simply taking call log but no action from them .

its so strange to receive such a poor service from IFB and its agency .

planning to raise consume case on them in court ..

complete cheaters,...
Complaint comments  Read comments [2]Complaint category Appliances

IFB Industries — senorita sx 6 kg 1000rpm [Resolved]

 Kandhasamy M on May 3, 2018
Hi... I'm using senorita sx 6kg 1000 rpm washing machine. Today my machine was not running i have booked complaint and technician visited and told us replace pcb board but he told the cost is 8000. Pls let me know the exact price... Hope pcb cost would be around 5000 not more than that.in all forums i have seen senorita model having same problem.. Pls support price at the earliest...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb washing machine is not working [Resolved]

 sailaja ambati on May 3, 2018
Our ifb washing machine is not working. We have given complaint 5 days back. But they didn't contact us or not sent technician. Worst service.
Frequent repairs. Last month we had some issue with washing machine drum. With in 20 days we got some other issue with washing machine. Washing machine lights are keep on blinking. None of the button is working....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine unethical service [Resolved]

 dwivedishivam29 on May 1, 2018
Sir, i filed a complaint for some issues in my washing machine at one of your service centres, indira nagar, lucknow which i received from justdial (+91- [protected]/ [protected]).

The person who was sent on my complaint was some local shop person who did not had the complete knowledge of the product. A payment of 6500/- was also taken but my product is still not prepared. Along with the bill, the repairing person also gave his contact no n shop address but there is no response on that number as well.

There was no customer id/ complaint number issued of my complaint and...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine serena vx 7 kg 800 rpm [Resolved]

 Arun Chandaraaekharan Pillai on May 1, 2018
We have been using ifb washing machine for the last 4.5 years. Recently we have changed the drum. Since the drum replacement the machine is not spinning well so that the clothes are not getting dry and water still remained in the machine. It has been 4 months since we noticed this problem. The mechanic (From tmr systems told that spare part is not available to repair the machine). Now the new drum also makes sound.
Meanwhile i contacted the service man almost 10 times. Is this the way of ifb service.

The poorest service i have ever seen in my life.
Please find an immediate...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

IFB — customer complaints not attended [Resolved]

 Rupal Durgule on Apr 28, 2018
Ticket # [protected] is unresolved.

Upon calling customer service

- ifb does not provide "audio of customer call" upon request.

- ifb customer service asks customers to call their customer service team instead of they ensuring their customer service attends to ticket.

- ifb service technician giving wrong feedback and not attending ticket.

- ifb does not give in writing, no email is sent to customer service team keeping customer in copy upon request.

- no action taking even after responding "no" via sms and...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — non responsive customer care support [Resolved]

 Nitish Maurya on Apr 28, 2018
I had purchased a fully automatic front loading washing machine from Ifb. While unpacking that machine, I noticed that the display sticker in the front was not properly placed and was falling out of the machine panel. I talked to the dealer and also reported the same to the customer care of if. About this issue. They said that someone from the dealer side or the Ifb company will come to my house to check the issue.
But no one has turned up so far to address my complaint. The customer care and the Ifb representatives are also non responseive to my calls.

If that’s the situation...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — issue of washing machine [Resolved]

 Amar Pandit Patil on Apr 27, 2018
Subject: issue of washing machine

I have purchased ifb senorita smart sx 6.5 kg washining machine from kayvee enterprices dhulia dated 21/04/2018,
    when i purchase it the shopkeeper said to us this machine is 4d technology but when i see features from online of this machine there is no mention about 4d technology,
   therefore i have missguide from shopkeeper i think i will go to consumer forum  
    if you have not reply me quickly i will go to consumer forum 
   my address is
 amar pandit patil 
  shivaji nagar shirud...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — regarding bad service [Resolved]

 Aarti keshav on Apr 26, 2018
This is in regard with the service i have received from the dealer (Franchisee ideal), who badly attended the customer as i got my amc done on 15th march 2018 and my problem was attended after 15 days after my continuous request, and finally when they took my machine, i had expected to receive within 8-10days, but again these people failed to keep their promise, as i did not get machine till date.
I am horrified with the kind of communication mr. Kadir hussain had during this tenure, as i felt, he was hardly bothered about the customer. His phone was always attended by the other person, who...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine service and replace of part under amc [Resolved]

 Venkataramana Reddy Dungi on Apr 26, 2018
I have registered a complaint on 14th feb as my ifb machine electronic panel was not responding hence unable to start the machine.
Recently i have paid a large amount as amc also.
For the last 2 weeks i have been making calls to both ifb call centre as well as to visakhapatnam service centre.
Both teams are not taking responsibility and are causing me unwarranted mental trauma.
Should there be shortage of spare parts the ifb team should ideally replace the machine and not just evade the issue.'
The call centre agent just puts you on hold for 10 minutes and disconnect...
Complaint comments  Read comments Complaint category Products & Services

IFB — installation guys is not behaving properly [Resolved]

 amanpandey on Apr 25, 2018
Hi my ticket no is [protected] and the installation guy had cam didnt have enough knowlege and had not behaved properly. They had even asked to do the installation from outside. Dont know what action should be taken against it as the guy just asked forcefully to take product

Please note : they have miss behaved with the ladies in the house which is not good for company reputation...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — pathetic service from ifb service center [Resolved]

 Vaibhav1989 on Apr 25, 2018
I am writing this regarding the pathetic service provided by IFB Service Centre, Thanjavur for which i seek some attention from IFB Global Support. This is Vaibhav with Customer ID 16054008, . I have been using a IFB Elena Steam washing machine from 2013 and my machine didn't had any problems until its warranty period . I have raised a complaint with Complaint Number [protected] on Feb 1, 2018 stating that my detergent dispenser drawer in my machine is broken and needs to be replaced . I stay away from my native due to my current occupation and an executive had reached my home after 7 days for checking...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries Ltd. — damage motherboard ifb washing machine. [Resolved]

 Jijo Kottayam on Apr 25, 2018
I bought the new IFB 6 kg Fully-Automatic Front Loading Washing Machine Eva Aqua SX from dealer Home shoppe, Uzghavoor, Kerala, dated 22/12/2017.

The machine had some problems when the dealer brought to my house and was reported immediately at IFB office in Pala, Kottayam. Kerala. The technician came and replaced the hose somewhere in January 2018. we only started to use this machine since February 2018 as the machine was faulty and we hardly used this machine five or six time since we bought it.

After repeated complaints we made, the technician from pala office found...
Complaint comments  Read comments Complaint category Washing Machines

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