IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 65%
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4617
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
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299
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130
1860 425 5678  (BSNL & MTNL)
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274
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141


Mobile:
Mobile:
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203
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132

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
65%
Complaints
4617
Pending
49
Resolved
2976
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (281)

IFB Industries Complaints & Reviews

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IFB Industries — washing machine senorita sx aqua [Resolved]

 Harsh Vardhan Kathuria on Nov 20, 2017
I have purchased one ifb senorita sx aqua washing machine from ifb point m/s kuldeep mandi hp in 2015. Immediately after 2 months machine started giving trouble. I lodged complaint with the dealer. He checked it and made minor adjustment but there was not much improvement. After that the washing machine is continuously giving some or the other problem. Company can check the record and see the number of complaints lodged and the parts replaced. Almost whole of the machine has been opened and assembled may times. I have been repeatedely telling the service engineer to replace this defective machine...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine display [Resolved]

 Vishal7979 on Nov 20, 2017
I had registered a complaint ([protected]) and was seen but not rectified it. The service was horrible and they came twice but couldn't solve it. They even don't answer me. When i inquired at toll free no they told me that my complaint has been cancelled. Till date i visited service centre twice and was assured that next day problem will be solved. I am frustrated and angry and wow not to buy any ifb products onward. And my mashine was in warranty period... Dr. Vishal chokakkar...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — spoiled [Resolved]

 Gasper Henry James on Nov 19, 2017
We purchased one ifb washing machine that’s spoiled before 3 months.. We called the ifb customer care and made complaints. But no response. Then we called the dealer in our area and informed to them. It’s almost 3 months over. But we didn’t get any response. I don’t understand what’s the purpose of ifb customer care india. Why your selling your product in india. If you don’t have proper customer care. Then what’s the use of customer care. What you will do your customer. Once your product sold you don’t care. Unfortunately i got a gift of ifb microwave also. I don’t know what’s...
Complaint comments  Read comments [7]Complaint category Washing Machines

IFB Industries — my washing machine service under warranty [Resolved]

 Tharika Selvam on Nov 19, 2017
I have a problem
With my washing machines drain system from my time of purchase, during the initial day they did come for service on my request, but the problem still persists, and my machine is under warranty.. I complained back again during diwali and there was a service person who came checked and told me that the drain motor is not functioning properly and they will replace it for free because it’s under warranty, but injus gotta pay 1800 for the drum cleaning process!!! He did not have the motor in hand, soo said hel come replace it.. Since diwali till date i keep calling him he will...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — non rectification of defect on reporting

 renjitr on Nov 19, 2017
Sir I have filed a complaint against defect rectification on my IFB washing machine. the error code shows motor defective and yet to be rectified its the 7th day I am awaiting the item is under warranty please send competent service engineer at the earliest my contact no is [protected] the same no used for complaint...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — dishwasher neptune model, replacement pcb lasted only 4 months [Resolved]

 Susmitag791 on Nov 18, 2017
I lodged a complaint no [protected] in june and visiting technician replaced pcb for 2000+ ₹. Although he did mention that these parts do not have warranty, i could not imagine an internationally reputed company buys/ makes parts that can last for only four months. I imagined that since the initial warranty of the new machine was for 2 years, this should also last at least for two years if not longer. The technician did not even mention about amc that time. Now after 4 months, when i am complaining (Lodged new complaint no [protected]) and questioning their honesty and reputation, they are insisting...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — no action from ir customer support since 20 days [Resolved]

 Priyanka. Vishwakarma on Nov 18, 2017
We hv in top loaded washing machine bought 2 years ago is not working since last 1 month. Complaint on ifb customer care also call to local service centre. Bt no technician till now after 20 days of complaint. What is this, it's ifb's responsibility to provide such services. What we should do. If no facility then just explain we r not responsible for any damage or any problem after purchasing......
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — poor after sale service for 2 ton ac [Resolved]

 rajbhanwala on Nov 17, 2017
1. I col rs bhanwala had bought ifb, ac in middle of 2016. The ac has not been installed correctly (Not horizontal and due to slope there is water retention leading to foul smell), and 2nd and 3rd free service has also not been done.
2. I have complained three times in last 3 months but no progress but only assurances. Pl refer following:
Tkt no [protected] dated 23 oct 2017
Tkt no [protected] dated 11 nov 2017
Tkt no [protected] dated 13 nov 2017.

3. No one has come to resolve the problem. The approach is totally unprofessional. Pl help and oblige.
Regards
Complaint comments  Read comments Complaint category Citizenship & Immigration

IFB Industries — non repair of washing machine. [Resolved]

 sjgh01 on Nov 17, 2017
Complaint ticket no-[protected]; replacement of motor for washing machine

From: subhrajoti ghosh [mailto:sjgh01@gmail.com]
Sent: 17 november 2017 12:29 pm
To: 'as_negi@ifbglobal.com'
Cc: 'customerservice@ifbglobal.com'; 'pawan_koul@ifbglobal.com'; 'rsm_delhi@ifbglobal.com'
Subject: complaint ticket no-[protected]; replacement of motor for washing machine

Dear mr. Negi

This refers to my above complaint with your customer service which was placed on 6th of november, 2017. Subsequently your technician visited on 7th of november,...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — non installation of washing machine [Resolved]

 sanjeevey on Nov 17, 2017
I had purchased ifb 8 kg fully automatic machine on 03.11.2017 by flipkart but till date no body has visited for installation and demo. We have been calling in customer care but nobody is paying head to our requests.
I have lodged complain to ifb customer care number:[protected] on 13th november 2017. Till now, they have not contacted us. When i called them again and again, everytime they say sorry and do not act on that complain.

Please kindly look into this urgently, otherwise, i will go to consumer court regarding this poor customer service.
This is quite lacklusture...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb elena aqua washing machine not working (very poor customer care service) [Resolved]

 patro1321 on Nov 16, 2017
We have purchased ifb elina acqa washing machine (6 kg) in 2012. We have valid amc till september 2018. I have submitted complain to ifb customer care number:[protected] on 11th november 2017 bearing complain request number [protected]. Till now, they have not contacted us. When i called them again and again, everytime they say sorry and do not act on that complain.

Please kindly look into this urgently, otherwise, i will go to consumer court regarding this poor customer service. Really very frustrating after sales service....
Complaint comments  Read comments Complaint category Washing Machines

IFB Washing Machine — ifb - poor service [Resolved]

 sathishkumarline on Nov 16, 2017
I raised a complaint for washing machine on 8 nov 2017
Perumal the technician visited and said that your electronic board will be replaced, took the original with him, daily i called him for board replacement, one week passed, when i called customer care on 15 nov 2017 i found they have closed the ticket, i did not receive any message, again i opened a new ticket fo the same issue, not sure why they can not open the same ticket as the problem has not been fixed, before closing the ticket ifb customer care should give a call to the customer to make sure the issue is resolved

On...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — microwave oven- model 25sc4 [Resolved]

 Sripriya Rangan on Nov 16, 2017
I bought this oven about 2 years back. The turn plate glass broke in dec 2016 and i filed a complaint with them and they immediately replaced it with charges. It again broke in sep 2017 and i complained the same way. They said they are having system issues and could not give me complaint number but still they said they will take care. Nothing happened. So i called again and got complaint number this time but the local service center called the registered mobile and said they will give the value for us to confirm. That never happened. So i called the local guys and they told me that we never confirmed...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — washing machine defect [Resolved]

 mnikita on Nov 15, 2017
Bought a machine. Last year and fed up. With its service as it stops working every week a technician had to be called and used to. Make fake promises too us.. It needed constant attention. And have been an. Irritating job to. Keep. Calling the in customer care... Sheee waste of money.. Behaviour of the service provider miss niharika is also bad... She banged the phone after listeneing to our conplain. And there was no respond from their side..
Worst. Companybworst service. Ifb horrible....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — complaint # 1103936916 [Resolved]

 mahedran_p on Nov 15, 2017
To whomever this may concern,

This information is to highlight the negligence, inability and failed service to customer so far. It has been almost four months since my washing machine stopped functioning and ‘no service’ is returned from your end since your last response to the ticket. The current situation has created a massive doubt on your teams ability to provide any sort of service at all and i’m deeply disappointed with the way this has been taken up so far.

I walked through and called the local ifb point support but they use say will send the person but...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — complaint about washing machine [Resolved]

 Misbah Bari on Nov 14, 2017
I have a washing machine which is not functional since last two month. Repeated call to customer care and email to ifbcare yielded no result. My complaint no[protected]was closed but my machine was not repaired. My machine is under annual maintenance. Despite it machine is not repaired. I have contacted local service centre at patna and ifb branch office at patna but to no avail. My repeated email to mr borker ifb marketing in charge could not help me. My washing machine is front loading type model issxelite 5.5 kg....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — bad attitude of area service people and very rude don't even know how to address customers [Resolved]

 ganeshwarrier on Nov 14, 2017
I am using ifb elena steam washing meshing for the last 4 years.
Unfortunately my machine’s detergent dispenser drawers broken. I register a complaint regarding my complaint. After 2 weeks i got a call from trivandrum customer service centre did any technician attended your complaint..? Again after 1 week i got another call from the same service centre
When i asked for the detergent dispenser to be replaced the trivandrum ifb service centre, the service manager refused to sell the spare part and said that they would replace if i pay rs 600 as service charge plus 200 being the cost...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — demo & installation request pending - no contact from ifb. [Resolved]

 rohitbansal.sync on Nov 14, 2017
Hi,

Registered mobile number - [protected]

I purchased ifb washing machine on 6th novemeber and demo-installation request was raised for 7th nov. I have not received any call from ifb and when i called customer care, they said my door was locked, i re-initiated the request multiple times on 11th, 12th, 13th, 14th nov and i have called ifb multiple times but still no response. None of the contact numbers of service center or branch are working. They are not picking calls. My pincode is 201009. Please tell me who is going to install the product. This is not the kind of...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — replacement of microwave [Resolved]

 Anilmk on Nov 14, 2017
Ifb industries — new microwave not working.
I have made complain several times on ifb call center and they gave me local service provider number to contact.
Every time i call them they just say the technician will come today and make a false statement.
They cancelled my complaint saying i was not home but till date they never come (Ifb ticket number [[protected] ]).
Now i have the new number but nothing has been done on it.
Ifb does not reply to my mail conversation as well....
Complaint comments  Read comments Complaint category Appliances

IFB Industries — ifb serena 5.5kg washing machine [Resolved]

 D.C. Khandelwal on Nov 13, 2017
I logged complaint of my above washing machine at 16.35 hrs of 11/11/2017 to your representative jyoti and she didn't give me complaint no and told me that it will be attended within 48 hrs. I again called your customer care department at 11.46 hrs and mr jaffa told me that my complaint is not registered and took it at 11.52 hrs and he too didn't gave me complaint number as there was problem in your system and noted in some register manually. He assured me that it will be attended within 24hrs. After a lapse of 26 hrs i again called your customer care and i was told that my complaint has not been...
Complaint comments  Read comments Complaint category Washing Machines

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