IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 67%
Submit a Complaint
4679
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

TwitterFacebookLinkedInGoogle+
Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
406
down
166
1860 425 5678  (BSNL & MTNL)
up
304
down
161


Mobile:
Mobile:
up
240
down
148

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
67%
Complaints
4679
Pending
58
Resolved
3107
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (340)

IFB Industries Complaints & Reviews

Sort by:

IFB Industries — ifb dryer [Resolved]

 Retish on Aug 29, 2018
I had registered a complaint vide ticket no. [protected] on the 18th of aug. 2018 with customer care ifb. The issue was the heating of the dryer was not working. First they said the repair will be done within 48 hrs. Nothing happened again when i called they said it will take 72 hrs to resolve. The issue was referred to the local service centre at kalamassary, kerala. Received a call from [protected] ifb kalamassary service centre. They kept changing the date of service. Finally they said it will be repaired on 27th aug. But no one came. Around evening they said on 28th surely they will send the technician....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB — useless warranty [Resolved]

 TGeorge on Aug 28, 2018
A front loading washing machine i purchased from ifb, that is still under warranty, recently developed a problem with its shock absorbers. Ifb tells me that shock absorbers are not covered under the warranty and i had to pay 4, 250 to have them replaced, even though their warranty states that all parts are covered for the first 48 months. The people who answer their phones can't explain the logic to me. And they don't have an e-mail address you can submit a written complaint to online!

So anyone considering buying an ifb washing machine for their 4 year warranty should know that it...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — defective split air conditioner [Resolved]

 rakeshkumar1947 on Aug 28, 2018
I purchased ifb split ac on aug 23rd. The ac was installed next day, but ac failed to cool. The technician said he would need to come back and fix it. He has been trying to fix the unit for past several days, but couldn’t.

It appears to be defective unit. I also filed service call with service center, they called but did not do anything.

I have spend about rs. 42, 000 on the ac unit which hasn’t work from day one.

I have tried calling the center i purchased from their line is always busy.

Please help resolve this issue.

Rakesh...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — poor customer service machine not working [Resolved]

 mythili santhanam on Aug 28, 2018
Ticket no: [protected]
Ticket no: [protected]
Complaint date: june 26 2018.

My ifb front load washing machine is not working for past 2 months. I hav registered my complaint and it was not resolved yet. Technician visit and they hav changed the pcb board 4 times, door switch, circuit wire but still not able to rectify the problem. These people close the complaint without rectifying the problem and i hav to call the customer care and open a new complaint. There is no proper response either from the customer care and the service provider of my location. My machine is on...
Complaint comments  Read comments Complaint category Washing Machines

IFB — microwave in not working [Resolved]

 Apsha Agrawal on Aug 28, 2018
I complained regarding microwave technical person visited but he was not able to understand the problem. He just took 350 rs and went away. Still my microwave is not working. Also the persaon have full knowledge as he wad calling to another person again again for help. He told me thet he will come in next 2 days for repair but no response even no person from ifb take my feedback is problem resolved or not, i am very dissatisfied from ifb never gonna suggest for ifb product. Its my mistake to choosing ifb product...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — elena aqua sx 6 kg 1000rpm/ unserviceable [Resolved]

 debnarayon on Aug 27, 2018
I am Deb Narayon Ghosh, Customer Id[protected], my washing machine is not working since 21-08-18, I have lodge a complain on 22-08-18, Ticket no - [protected]. again given reminder on 25-08-18, but till date no representative visited to resolve the issue required necessary action.

Cont No - [protected]/[protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — poor service for dishwasher [Resolved]

 jayrao61 on Aug 27, 2018
I have been using an ifb dishwasher for several years. I had a breakdown on 12th aug and registered a service request. The technician visited on 14th and said the switch was faulty. He came back with the switch two days later and after changing said the original switch was okay and the wiring harness needs to be replaced. I was annoyed that the problem couldn't be identified in the first visit and mentioned so. When asked what if the harness replacement doesn't solve the problem then he said he will replace the pcb and whatever components needed till the machine is working. Anyway i agreed to have...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — a.c. complaint [Resolved]

 Vikas DX on Aug 27, 2018
Maine 19 august, 2018 ko IFB customer care me complaint ki thi. mera ticket no. [protected] hai. iske bad be maine 3 bar call kiya but abi tak meri problem solve nahi hui, maine delhi IFB office me be call kiya tha tab be koi solution nahi hua. unhone muje bola ki apko IFB ka AC nahi lena chaiye....
Complaint comments  Read comments Complaint category Other

IFB Industries — very bad service for ifb service center [Resolved]

 dilip panara on Aug 27, 2018
13 day ago date 15/8/2018 complaint but not solve, machine is no washing no drying
And machines complaint 5 time coustmer care and call coustmer care
Say to your complaint 24 hours solve any time call to say your complaint is
Resolve to 24-48 hours please our service complaint number is [protected]
Has been not solved.
So please our request to iccf...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — new washing machine still not delivered [Resolved]

 prabhakar1234 on Aug 27, 2018
Dear sir,
I have order new ifb 7.5kg front load washing machine on 19th august from direct ifb sale counter at kukatpally, hyderabad, and they promised to deliver on 24th of august while booking, but it is still not delivered and no one is picking the phone from their office. If is not delivered in a day or two then i am going to file a sue on ifb company for false commitments and cheating the consumers.
Ifb sale office no's:[protected], [protected]

Regards,
Prabhakar. A
[protected]...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — water is flowing out from washingetting machine while washing [Resolved]

 Nagulmeera sk on Aug 25, 2018
Water is flowing out from body while washing. While washing water is coming out from side and below body.

Customer service is not responding properly.
Water is keep on coming from the body while washing.
Please resolve it as soon as possible

Address : h. No. 1-114 behind rcm church
Madhira khammam dt telangana
Dealer : said electronics madhira
Model: tl-rdss6. 5kg aqua.
Customer : shaik nagulmeera
Ph: [protected] /[protected]...
Complaint comments  Read comments Complaint category Other

IFB Industries — if fluff top loader [Resolved]

 Drakula on Aug 24, 2018
I am ordered top loader fluff liquid online, but i received front loader fluff instead. On asking him he told me company now not produced any more top loader fluff and customer care people first said that these both are different fluff but when tell them the situation there comment changed. They start saying both the things are same.
Vipul gupta, [protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine in amc [Resolved]

 nilanjana roy on Aug 24, 2018
Dear madam / sir,

I have a ifb washing machine, which has not been working properly, making loud noises, for which i have complained on the 24th of july 2018, from the our registered numbers, and till date the matter has not been resolved. A technician named anas, visited on the 25th of july 2018, saying they will have to change the bearings, and within a week it will be replaced. Since then we have made calls to kapil sharma, manager at ifb dehradun service center, the technician, washing machine service center. I have asked several times to connect me to the senior floor manager...
Complaint comments  Read comments Complaint category Washing Machines

IFB — washing machine not repaired but money taken [Resolved]

 brindarajan on Aug 24, 2018
Hi ifb, this is in regards with my ifb machine which had an issue. I called up universal service which seems to be authorize ifb service center located in bangalore, they came home and charge 4700 to replace the drain pump. The agent mr. Nasir (Ph:[protected]) took the money and did not even wait to check if it is fixed. He was in a hurry to leave since it was late. After he left we realized that the drain was not working at all. I called him and he said he will come the next day but it has been 3 days and he neither turned up nor is picking my call or replying to my messages. He has given me a bill...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — about washing machine service [Resolved]

 Laasya N on Aug 23, 2018
We had purchased ifb washing machine 7kg few years back. We were about to shifting the house so we thought to get service for the machine... We call'd them.. They came and told by checking the machine it is working well, only thing is to change the rubber tubes which is connected to detergent board and washing drum. We thold them to replace.. After that he started telling to replace the drum bearing parts and then the main whole display unit... Hour by hour he was simply making the bill hike... Rather than getting a service from the ifb fellows we would have purchased new one i think... Very very...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — non attendance of person despite repeated calls for service of washing machine [Resolved]

 solaiyar on Aug 23, 2018
I am r. Kathiresan. My mobile no. [protected]. I have purchased a washing machine from m/s thirumurugan enterprises, west tambaram, chennai-45 in the month of dec.2017 - january 2018. A call was received from the company that, a person will come for free service in first week of aug.2018. But no body has turned up for free service despite repeated calls are sent. No response was received from the person for my sms. He replied yesterday that 'i am in meeting'. After that, when i called him he did not pick up the phone. He has not also responded afterwords. His mobile no. Is [protected]....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine (drum problem) [Resolved]

 surin044 on Aug 23, 2018
I have lodged washing machine paid complaint to service centre (Sco 2423, sector 23-c chandigarh phone number [protected]) on 11/08/2018. The engineer came of[protected] and checked the machine and said the machine is ok. He charged rs 350 and didn't gave any receipt. He again visited on[protected] and the drum problem was again shown to him. He adjusted the balance and said that shockers and gears require replacement after some time. The machine will work ok for the time being. The next day when the machine was put on full cycle, it stopped in between after showing error message. The same was reported...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — elena aqua sx 6 kg 800 rpm - washing machine got burnt while running [Resolved]

 Ashish Enakhiya on Aug 23, 2018
Washing machine model ifb elena aqua sx 6kg 800 rpm, while in running condition, caught fire in my apartment.. Fortunately, somebody from nearby apartment smelled the fire, and put down the down by using fire extinguisher!. The severity of the issue is high since the fire could've spread and would've short circuited the whole of apartment electric cabling. Needless to mention about the life danger!
Request ifb to act on urgent basis and provide the best solution.....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — complaint not resolved by service center for months [Resolved]

 albinvellaram on Aug 22, 2018
I have a IFB washing machine (Elena DX).

For my machine, I have an AMC with M.V Enterprises, A.B Complex, Kattukulangara, Calicut. Receipt voucher No. [protected] dated[protected].

I really doubt the quality of parts used by M.V Enterprises during services. After every service, machine stops working in few days.

Machine again stopped working few months back. I have been continuously contacting IFB customer care and M.V Enterprises all this time for resolving issues in my washing machine. But all my efforts went in vein.

Service center is...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — fully automatic 8kg front load washing machine in warranty all parts replaced [Resolved]

 NirjharJain on Aug 22, 2018
I have raised a complaint with complaint id: [protected].

Issue was regarding the noise while water rinse. First of all, 2 salesman came and wasted 5 packets of descale and charged rs. 850. Also they sold us the ifb essentials' top load liquid detergent with some protecta liquid. I think. They didn't know anything. Even while cleaning, they did something on door and door stopped getting locked after that, technician visited and replaced bearing (Which were not packed like the fresh piece, even there was some rust on one piece) and tried to fit the drum but was unsuccessful. So he replaced...
Complaint comments  Read comments Complaint category Washing Machines

Recently Discussed

(1 minutes ago)
Razorpay
razorpay razorpay money deducted from bank account but ticket not booked - irctc - razorpay
(1 minutes ago)
G. C Services
fraud company
(1 minutes ago)
Infenion Technologies
online job fraud
(1 minutes ago)
Mentro Solution
online work
(1 minutes ago)
Mentro Solution
fraud data entry company

Featured Complaints