[Resolved] IFB Washing Machine, Model Number Aw60 - 8062, Serial Number 80701791 — Service provided is totally unsatisfactory. Request for replace with a new one

[Resolved] IFB Washing Machine, Model Number Aw60 - 8062, Serial Number 80701791 — Service provided is totally unsatisfactory. Request for replace with a new one

M Mr. HS Durga Prasad from Delhi, Delhi

Mr. HS Durga Prasad have purchased a Washing Machine, Model Number AW60-8062, Serial Number 80701791 from "Tilakam & Co. Ambattur Matrix Consultancy on 06 Oct 08. 16 Oct 08 : Machine was installed and a Demo was given by the representative and fault occured as 'E3' on the first instance. 17 Oct 08 : Fault was rectified by the representative. During the month of Oct 08 the machine was used 3 times over a period of 10 days. Again another fault occured as 'E4'. Complaint was lodged vide complaint number 2384227. 04 Nov 08 : Representative attended. Diagnosised as : Rejector Problem. 12 Nov 08 : Rejector was changed but of no use. Diagnosised as : 806 Board reqd to be changed. 13 Nov 08 : 806 board changed but of no use. Latest Diagnosis : Gear Problem. The new machine has been faulty most of the time and hardly been of any use. Service provided is totally unsatisfactory. You are requested to replace the machine with a new one at the earliest. Customer is out of patience. Was this information helpful? No (0) Yes (1)
Mar 16, 2017 Complaint marked as Resolved Verified Support Jul 07, 2016 IFB Industries Customer Care's response Dear Planet, Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you. Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue. IFB Team
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Comments

Raj kumar

from Kottayam, Kerala

ifb washing machine 8062 — complaint not attended

I have regestered a complaint on 2nd May 2009 second time Your ifb care has assured me to solved the
problem. My ticket no is2987787. this complaint is not resolved pl see it.And not asingle person has visited at my residence at Bank Colony near Pathankot.

Gajanan Sarwate

from Savantvadi, Maharashtra

IFB / AW60-8062 — Hopeless service of IFB

We bought Fully Automatic Washing Machine AW60-8062 from Shree Sandesh Electronics, Kalyan in Feb 2009. We noticed after a few days that there was little water lickage so complaint in June to repair it. After a long time they tried to solve it but in the mean while the machine stopped calculating water level automatically. Now the machine always shows water level 1 irrespective of no. of clothes put in for washing. For this, the technician replaced the PCB and now the machine always shows water level as 16 (which is highest) and time duration as 43. We cannot change any setting. Machine runs with water level of 16 and for 43 minutes irrespective of number of clothes. The Kalyan Service center technicians are not only hopeless but they are damaging. Beware of them.

IFB Central online service only takes down the complaints but never resolves them.

I am putblishing this in the interest of the people. Just do not go by the name of IFB. Never recommend IFB unless you have experience that wasy. We request the buyers NEVER EVER GO FOR IFB.

planetptb

from Shoranur, Kerala

IFB / AW60-8062 — Useless Washing Machine

I am using this machine since 2011 and facing always problems. Each and every time the service person came and replaced the parts and charged comparatively huge amount for the parts. In the warranty period itself, the main control panel shows error and replaced free of cost. it works almost a year and again the start switch not working and have to replace the whole control panel for this single switch complaint and compel to pay Rs. 4000 for the panel. Again the panel is not working now and have to change for that I have to pay Rs.6000. In this five year span I had almost spend an amount equal to the price of a new machine. I am totally disappointed with the performance of IFB and also they are looting the customers by charging huge amount for the spares. My doubt is they are earning more from the spares than the sale of new machines. Please keep it in mind these facts if anybody goes to purchase IFB products. Also the company approach to the customers is so bad and not at all tolerated. BOYCOTT IFB and go for other brands.