ICICI Bank Complaints & Reviews

Hi All,

My name is Amit parashar, Claim No:- MOT00761986 is having problem with ICICI Loambard very badly. I had choosen Loambard as i feel that it was no. 1 insurance company in india but recently with his services i feel that it is providing very worst services in india.
My Motor cycle :- DL3SAY 1506 was stolen 3 months back & after that i had submitted each & every document to Loambard & that time they told that i will receive my claim amount with in 15 days. but it's going more than 3 months but i have not received any positive response from Loambard.
I had a word with 2 executive & manager of Loambard :- Vishal ([protected]) & Ashok( [protected]) ergarding my refund of Insurance amount but i surprised to knoe from vishal that ICICI Loambard was having some technical problem & due to this they are not able to provide my Insurance amount with in TAT.

Please suggest me is this is the way to treat with customer who is having faith in such bank.

I hope this email will give some work to do for customer as i am also working with customer service industry but from my side i never treated customer like this.

Kindly revert me for more clarification.

Shyam sunder K:- Please do something for your bank.

Regards

Amit parashar
[protected]
email :- [protected]@rediffmail.com

I am a VISA Credit card holder of ICICI Bank.Since last two months I am not getting my credit card bill causing immense inconvenience in payment of monthly bills.Not only this, Iam not even mailed these bills in my e- mail ID, which has been given several times to customer care on demand.Please ensure that, either Ishould get bills in time or I would be compelled to surrender the credit card, which is of no use to me under these cercumstances. RAJIO SINGH

To say that ICICI group itself is unrelibale to the core will not be an exaggeration. I am also not sure whether posting on this forum will be of any utility to me. I have spent time, energy and money to open a D-mat account with icicidirect.com. First, i attempted in February 2008, when they were offering a new dmat account in Rs 1 only. However, the application was rejected as i had not submitted three months bank statement, although i did give one months statement, by paying Rs 122 to ICICI Bank. Again, I re-applied in May 2008 and now gave three months statement, after paying rs 122 to the bank. After that, they never informed about the status and i had to myself go and scream at them. Then also nothing happenned and i am now totally frustated with these people. I am asking my cheque of Rs 750 back but they are not listening. ICICI group is insensitive, unethical and anti-customer. They should be banned.

Hello,

Am Satish.K credit card customer of ICICI bank, my credit card # [protected].

On 10.07.2007 I called the ICICI customer care and requested to stop all the future payments to 4 utility bills and I was given an SR # 30661759.
There after ICICI had done a payment of Rs.1992.00 on 19.07.2007 to LIC for 1of the policy which was requested to stop. As per ICICI utility bill payment terms & conditions any payment can be stopped before 7 days.
On 22.08.2008 I called the ICICI customer care to check why is the payment done even after stop payment request and they said the transaction will be reversed and this would be the same as done earlier in my account on 23.12.2006 & I need not pay ICICI and ICICI would reverse the transaction and settle with LIC.
On 19.09.2007 first time I was charged with Interest & service tax on it, I called ICICI customer care and explained the entire tale behind the transaction and they reversed the charges on 28.09.2007.
Similarly on 21.09.2007 ICICI had charged over limit charges (exceeding the card limits) and Service tax on it, I called ICICI customer care and explained the entire tale and they reversed the charges on 05.10.2007.
Every month calling the customer care to explain what had happened and getting the charges reversed was very complicated and telephone charges was too expensive, than me meeting the concerned officer in LIC.
I approached LIC in November, 2007 and they confirmed about the duplicate payment done by ICICI to LIC policy and they said it would be adjusted to the future dues if there are no claims from ICICI bank.
After confirmation from LIC for adjusting the duplicate payment towards the policy due on Jan’2008 I paid Rs.1992 with other purchase amount to ICICI, total payment on 08.02.2008 Rs.6775.12.
By then every month I was charged with Interest and Service tax on it for non payment of Rs.1992.
I again called ICICI customer care on 31.03.2008 and explained the entire tale that had happened and the executive was helpless and he said he can only pass the waiver on the previous bill and suggested to contact customer.[protected]@ICICIBANK.COM
Even they are unable to pass waiver and requested to make me the complete payment to avoid further financial charges.
Currently the total interest is Rs.1466.58 + ST 181.27.
Kindly review the entire issue and get me out of this.

Thanks
Satish

Gentlemen/Madame,

With reference to the subject, I have put in the complaint to ICICI but there is no response; I would appreciate it if you would look into the matter and resolve it so that I can continue loan repayments regularly.

Regards,

Dr. Rajiv Joshi



July 31, 2008

Dr. Rajiv Joshi,
14 - B, Tilak Nagar, (Ground Floor),
Nagpur 440010, India

Dear madam/sir,

I am sure impact of my previous email on amortization is
understood; I eagerly await response after which I continue
further payments from my side.

Your team of agents is either dumb or uneducated and untrained.
When I take a loan from your bank please understand that neither
o[censored]s is obliging the other; it is purely my need that the bank is
catering to and not that of my family; kindly train your agents in
Collection deptt.; they harass my family over telephone about my
payments; my family has nothing to do with it so refrain; or else
matter goes to your Chairman Managing Director and Executive
Director. Take care.

Regards,

Dr. Rajiv Joshi


Note: Forwarded message attached

-- Original Message --

From: "Rajiv Joshi" <[protected]@rediffmail.com>
To: [protected]@icicibank.com
Cc: "preeti . laxminarayan" <preeti.[protected]@icicibank.com>
Subject: Fwd: Amortization schedule for MH31 BB8806


RMJoshi
(Dr. Rajeev Joshi)Gentlemen,

I am forwarding the mail I have sent to an email address given me
by one of the ICICI staff at the ICICI collection centre at Civil
lines Branch Nagpur.

I would request an early action in this matter.

Regards,

Dr. Rajiv Joshi


Note: Forwarded message attached

-- Original Message --

From: "Rajiv Joshi" <[protected]@rediffmail.com>
To: preeti.[protected]@icicibank.com
Subject: Amortization schedule for MH31 BB8806


RMJoshi
(Dr. Rajeev Joshi)July 28, 2008

Dr. Rajiv Joshi,
14 - B, Tilak Nagar,
Nagpur 440010
India

Manager,
ICICI Bank / ICICI Collection,

Dear madam / sir,

Sub: Loan against MH31 BB8806

Ref:Amortization schedule as at subject above

Kindly note that the amount mentioned at top right hand column 3 &
4 row 5 reads EMI Rs. 3, 940 which means to me that the monthly EMI
which I have to pay is Rs. 3, 940/-.

I have so far paid 19 instalments of EMI as Rs. 4615/- an excess
of Rs. 675/- per month for 19 months. I understand that the first
month charges are Rs. 675/- over and above Rs. 3, 940 which is Rs.
4615/- and understandable.

Prior to paying my first instalment I have checked this point with
the concerned executive one Mr. Manmohan whose manager was one Mr.
Agarwal both in Nagpur Civil Lines office of Nagpur. I was told by
Mr. Manmohan that an EMI of at least 4500/- would fetch me credit
card facility hence I agreed for it.

Kindly note that so far I have paid an excess of Rs. 12, 150/- more
than required.

Kindly look into the matter and make necessary amendments to the
schedule so that the matter does not go to the Chairman and CEO of
ICICI

Kindly revert ASAP

I look forward to hearing from you soon in this connection

Regards,

Dr. Rajiv Joshi


RMJoshi
(Dr. Rajeev Joshi)

sir, i am using icici credit card since 2004, regular payee . card limit is 61000. on 25 june 2008 7;32 am call centre officer told that donot pay for 2 months then u can go for settlement.then i didnot pay.next month i got call from chennai collection "purushotham rao ".he told that sir pay this month i will put a mail on that. again this month another offcer is calling and she told that my supperor will call.in this way they are harssing me.

Dear Sir,



My salary account No.[protected] is freezed for amount to Rs. 11271.76 . Requesting you to unfreeze the account and give the clear & complete solution at the earliest by the return mail along with Mobile No of Senior Officials of ICICI Bank.



Thanks & Regards

Anil Kumar

[protected]

--- On Thu, 7/31/08, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:


From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' Re: Reg Request for SR for "NEVER RECEIVED CARDS" NRC
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Thursday, July 31, 2008, 1:19 AM



For quicker resolution of your query/request, please write to us through "E-mail Us" facility. This facility is available on the first page of our web site www.icicibank.com, under "Reach Us ".

Dear Mr. Kumar,

We request you to write to [protected]@icicilombard.com for details of the debit done by ICICI Lombard in your credit card account and for the process on how to credit the amount to your credit card account.

Write to this address:

ICICI Lombard General Insurance Company Limited
Customer Support,
Zenith House, Keshavrao Khadye Marg
Opp.Race Course, Mahalaxmi
Mumbai - 400034.
Safe Banking Tip:

Never give away your card details or account details in response to mails that offer free gifts or lottery winnings.
contact us through the "E-mail Us" option at our website, www.icicibank.com.

Sincerely,

Lalitha
Customer Service Officer
ICICI Bank Limited

If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our web site http://www.icicibank.com/pfsuser/webnews/products11.htm,
or from any ICICI Bank branch or ATM.

Instantly generate your credit card PIN and get your Internet Banking user ID on the phone by calling our 24-hour Customer Care. To know more about our online services, please visit www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the emails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



-----Original Message-----
From: Anil Kumar ([protected]@yahoo.com)
Date: Tuesday, July 29, 2008 08:38 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Cc: anurag.[protected]@icicibank.com (anurag.[protected]@icicibank.com); harsh.[protected]@icicibank.com (harsh.[protected]@icicibank.com)
Subject: Fw: RE: Re: Reg Request for SR for "NEVER RECEIVED CARDS" NRC





Dear Sir,



The below mail is self explanatory, as per query from ICICI Lombard the debit amount is Rs. Rs. 7397/- and credited amount Rs. 2959/- bal. amount Rs 4438/- then why Credit Card Section debited amount to Rs 11271.76. How Credit Card section can make service charges and interest without issuing the Credit Card. Why should I pay the amount for 11271.76 instead of Rs 4438/-, I am facing a lot of problem because day by day the services charges and interest is increasing which is not my liability to pay.



Please do the needful at the earliest and take necessary action before 30th Jul-08 by return mail.



Also need the cancellation confirmation of Credit Card and NOC Certificate from ICICI Bank.



Thanks & Regards,

[protected]



--- On Tue, 7/29/08, Customer Care <[protected]@icicibank.com> wrote:


From: Customer Care <[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' Re: Reg Request for SR for "NEVER RECEIVED CARDS" NRC
To: "[protected]@yahoo.com" <[protected]@YAHOO.COM>
Date: Tuesday, July 29, 2008, 5:44 AM




Dear Mr. Kumar,

We regret the inconvenience caused due to our credit card services.

We understand the intensity of your query regarding your credit card account.

We confirm that we in credit card section will not be able to reverse the debits done by ICICI Lombard.

We request you to write [protected]@icicilombard.com for details of the debit done by ICICI Lombard in your credit card account and for the process on how to credit the amount to your credit card account.

Alternatively, you may write to below address:

ICICI Lombard General Insurance Company Limited
Customer Support,
Zenith House, Keshavrao Khadye Marg
Opp.Race Course, Mahalaxmi
Mumbai - 400034.

Looking forward to your co-operation in helping us serve you better.

Sincerely,

John Victor
Customer Service Officer
ICICI Bank Limited

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the emails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
From: Anil Kumar ([protected]@yahoo.com)
Date: Monday, July 28, 2008 04:22 PM
To: Anurag Bisht (anurag.[protected]@icicibank.com)
Cc: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com); harsh.[protected]@icicibank.com (harsh.[protected]@icicibank.com)
Subject: Re: Reg Request for SR for "NEVER RECEIVED CARDS" NRC


Dear Sir,



With reference to the above cited subject.After making lots of repeatedly calls to the Customer Care department I am sorry to say that none were responded in positive way. I have confirmed from the ICICI Lombard Customer Care online they have explained that the amount to Rs. 7397/- was claimed without my consent.



When I have given a request on 3.6.2008 vide request SR No 3060885 for cancellation my Policy then they have Credited Rs. 2959/- against the Credit Card so the total amount Rs. 4438/- is debited by ICICI Lombard Insurance, but the Credit Card Department debited amounting to Rs. 11271.76 against the credit Card No [protected] which I have never received and the said amount is referred to LIEN against my Saving Salary Account No[protected], my account is also freezed again in the month of Jul-08. Now I unable to withdraw my existing amount from Bank.





As per Customer Care feedback, they told me that your credit card has been blocked and we can not register your NCR (NEVER RECEIVED CARD), when I have asked for NCR SR No the Customer Care Executive they have given me the SR No S 73639367 regarding inform to Collection Department on 24th Jul-08 and ansured that within the Seven days you will be called by our Collection Department but since then I have not received any call regarding this matter as I was said.





The day before yesterday i.e on 26th Jul-08 I met to Mr Aman the ICICI Executive of Credit Card Collection Department at Rohini Branch but they told me we can't do anything else regarding this issue you please speak to Customer Care and Customer care is giving me counterfiet information.



Requesting you please give a favourable intervention in this regards and do the needful enabling me to close this issue at the earliest



Also requesting you please unfreeze my saving Bank Account No[protected] to make enable to withdraw the amount and keep smooth transactions properly.



CC: Dear Harsh Sir, Please do the needful and oblige.



With Best Regards,

Anil Kumar

[protected]






--- On Fri, 7/25/08, Anurag Bisht <anurag.[protected]@icicibank.com> wrote:


From: Anurag Bisht <anurag.[protected]@icicibank.com>
Subject: Re: Reg Request for SR for "NEVER RECEIVED CARDS" NRC
To: [protected]@yahoo.com, customer.[protected]@icicibank.com
Date: Friday, July 25, 2008, 2:34 AM


Dear Anil

Pls get the SR generated from customer care under "NEVER RECEIVED CARD" then only we can proceed further.


regards
----- Original Message -----
From: Anil Kumar
To: anurag.[protected]@icicibank.com ; customer.[protected]@icicibank.com
Sent: Thursday, July 24, 2008 7:00 PM
Subject: Fw: Reg Request for SR for "NEVER RECEIVED CARDS" NRC



Reminder...1



Please go through below mail.



Thanks & Regards,

Anil Kumar

[protected]




--- On Sun, 7/6/08, Anil Kumar <[protected]@yahoo.com> wrote:


From: Anil Kumar <[protected]@yahoo.com>
Subject: Reg Request for SR for "NEVER RECEIVED CARDS" NRC
To: anurag.[protected]@icicibank.com
Cc: customer.[protected]@icicibank.com
Date: Sunday, July 6, 2008, 6:44 AM






Dear Sir,



I Would like to draw your kind notice that I have applied for Credit Card last year but till date I have not received any Credit Card. But Credit Card Department is sending Outstanding statement against the Card No [protected] which I have never received to me. The follow up calls are coming from Rohini ICICI Branch for payment on regular basis at my residence. I have telephonically registered the SR no 68227204 on 2.6.2008 for making NIL balance, but the statement is still coming with me. I have informed so many times to Rohini Branch Officials. there is no solution was made.



When I have confirmed the status of Credit Card from Bank Officials, they said to me that the concerned card was issued on 1st July-07, the Card was despatched on 7th July -07 and Pin No despatched on 11-07-07 through ordinary post . but all these things not received to me, I want to know that,



1. Where is the Credit Card?

2. Who received the Card?

3. Where is POD?

4. Present Status : The Card is Cancealled Or Active ??

5. Why the statement is coming to me?





Last Month May-08, my Saving Account was also Freezed under LIEN.



You are humble requested to give the SR No for (NEVER RECEIVED CARDS) NRC to close the concerned issue, and take neccessary action please.



Thanking You,



With Warm Regards,



Anil Kumar

[protected]









"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."

I m the employee of Cyber Media India Ltd. And my salaried account in ICICI Bank (Gurgaon Branch). I have 4, 226.00 Rs. in my account. Three days ago (i.e. 28/07/08), when I opened my online account to transfer some funds to someone. But I got surprised to see that the available balance is -40, 084 Rs. When I call to customer care, Mr. Hanuman (Manager) told me that some loan has come in your account by mistake. And we will resolve in two working days (i.e. 30/07/08). But after three days they told me you should pay the total amount. I m in trouble. Pls. contact me at [protected].

I took home loan from ICICI Bank vide Account No LBDEL [protected] in oct 2003.The intrest rate was 7.75% which has been increased to 13.5 % which is highest among the banks. The quality of service is very poor, there is no communication from bank about the loan status or change in the intrest rate. when apporached to bank for getting the balace payment details they asked Rs 100/- to provide this information. I called ICICI call centre.I was told that ICICI is charging high intrest rate for its goods service. There is only only good service observed with this Bank i.e loan is quickly senctioned and later they do not listen the customer. In vew of above I request you to take necessary action against the bank. -

Regards

Ajay Goel

B-1/159 II Floor
Janak Puri
New Delhi-110058
[protected]

iam priyank singh thakur, i required one certificate for FOREIGN TRADE OFFICE, GOVT.OF INDIA purpose.in this my name, accont no., address should be mention in a specific format(appen.18A)but bank operations manager MR.ANIRUDH MAHA did not issue this certificate and harasses me.according to RBI directions bank have to issue the certificate in specific format only.but ICICI, SHIVAJINAGAR, PUNE dont even care.

I have taken a home loan from ICICI Bank in 2004. On 24.05.2008 I made part payment of Rs. 150000/- on 24.05.2008. My EMI date is 1st of each month. As per agreement, interest is on monthly reducing balance. Although I have paid in the month of May, but my balance as on 01/06/ 2008 was not reduced to the extent principal repaid.

On enquiry it was informed (orally) that this is the normal practice in Bank. On protest they told, wherever you want to complain, you can, this is the procedure in ICICI Bank.

I am unable to understand if amount is paid as well as enchased also by bank on 01.06.2008, how Bank can charge interest on that amount for full month of June.

I want to bring to the notice to everyone that these Private Sector Bank are cheating to public . Is there any controlling agency in this country who can save innocent consumer from becoming victim of them

I am holding icicidirect online share trading a/c since last 6yrs. But recently my account was suspended bcos the documents at there place were destroyed in floods. I had submitted my documents twice to a icicibank branch executive of Bhavnagar, but even than my account was not re activated. lastly i had submitted the documents to Ahmedabad branch of icicidirect on 28th june. I have been calling the branch and icici bank call center but my account is not yes activated.

Hi,

My Savings Salaried account was opened in the year 1997 by the organization where I joined. Typically when salaried accounts are opened in any organization, a form is given to the new joinee as per the process instructions provided ny the relevant banks corporate executive who manages the account and queries for that organization. With vague memory as I remember, this ICICI Corporate Account executive gave me a form and took signatures and photographs.No details are provided as to the nature of the account except that this is a salaried account with a zero balance feature as we are associated with an organization.

Advantage: No minimum balance needs to be maintained as Salary credit would be at regular intervals.

I worked with the organization for four years and went on to join another place which had their salary accout with some other bank. I could have closed the account but went on to hold the account till date i.e. Jun 2008, by maintaining a good account balance much above the minimum balance accepted by the bank, as per their rules.
For seven years till Jan 2008, ICICI bank sleeps over the so called "PROCESS" which ideally is put in every organization to help customers or any operation and NOT make it a hindrance by "Follow the process for the heck of it".

In Jan 2008, I receive a letter stating that there have been no salary credits in my account and I am supposed to convert it into normal savings account by submitting certain documentation within a definite period else the my account will be blocked.

Do not know why they need to do this - If it was just for the heck of following process!! - Well it is acceptable if the rules related to salried account were briefed before hand but while selling corporate accounts this is not taken care of.

I call up their phone banking services with regards to the letter and they inform me that I need to submit the documentation as a process but my account would not be blocked as I have been maintaining my account balance much beyond their expectaion.!!

I doubly check this with the phone banking executive and he assures me of the same while I can submit my documents at my convenience!.

To my fortunate or unfortunate luck, I join another organizaton that has a tie up of salaried account wit ICICI. The so called ICICI corporate executive who takes care of salaried account corporate services gives me a orm. When I mention about an already existing account with ICICI, he gives me another form taking my signature and mentioning that I need not open another account as the name of the corporate will be changed and the same account can be continued to use as a corporate salary account.

As a customer, I trusted the executive.Threeconsecutive salaried credits and bank is happy. No reminders or letters for resubmission of documents!!

I leave the organization in threemonths to join another place and no salary credits take place for the month of June and July 2008.
But I maintain a balance required.(Ideally, its a quarterly minimum balance!!) Jun 2008, my minimum balance goes much below their expectation.

I was expecting funds in my account while I get to know that my account is frozen!!..Without intimation!!

When I call up Phone banking services, I am told, that I need to visit the branch and submit documents and there has been no salary credits since 2001.When I check with them of how cold they do this without intimation when there have been credit in the month of March, April, May 2008, they have no answer but there were no credits in June and July!! To top it all they tell as per process, the letter wold have reached me which is three weeks before freezing of account!!.I tell them I have not received their letter, if they could let me know when was the letter despatched AND NOT details of whether I have received!!. They tell me that the branch would have sent and they do not have any details...another big disconnect of the Phone banking and branch services despite everything being centralised!!

I also get to know that it is the customers duty to inform if they have left the organization and convert from salaried account to normal savings account..Which is never briefed by any of the so called corporate executives of the bank while selling corporate salaried account services.

I would definitely not recommend anybody to have any services taken from ICICI because o such a nasty pathetic services that only harasses the customer. I had to arrange for the funds to get transferred in another account!

Hi

I am Neeraj Kumar a ICICI Credit Card Holder. On 26.06.2008 I have swiped my card on petrol pump and for one transaction double entries has happen which is reflecting in the transaction details. Kindly charge back my one transaction as there should be only one transaction successful. waiting for your reply.

I have called your phone banking number [protected] and every time your executive is giving me same feedback that our system is under technical maintenance.
Plz resolve my issue.

SR ID: SR71596228

CREDIT CARD NO: XXXX XXXX XXXX 2004

On 12'th February 2008, someone had transferred Rs 1 Lakh from my account to other account Ac no:[protected] Meghna Arts. ICICI bank has clearly traced out this as a fraudulent account.
And on their request with great efforts we could finally file the FIR with the local police. Nothing has happened since then. It has been 5 long months and still no trace of any action being taken by the ICICI.
I have been an ICICI account holder for last 12 years and the minimum someone could have done was to update me on the status of my money being returned back to me.

Deeply frustrated on how the ICICI functions.

[protected] Forwarded message[protected]
From: CUSTOMERSERVICE <[protected]@icicibank.com>
Date: Jul 4, 2008 6:38 PM
Subject: Status of your SR71734846
To: sudhakar.[protected]@gmail.com
sir we didn't recieved the courier.
Dear Customer,

Password sent on 04/07/2008 through EXPRESS IT courier vide airway bill number '[protected]. You will receive it in 7 days.
br...

TILL DATE I HAVEN 'T USED MY CREDIT CARD, BUT BANK HAS GIVEN THE STATEMENT IN WHICH THEY HAVE STATED THAT I HAVE PAID A TELEPHONE BILL IN CHENNAI AND LIC PREMIUM IN MUMBAI BUT I AM LIVING IN RAJKOT.

AFTER SO MANY COMPLAIN THEY HAVE CONFIRMED THAT NO AMOUNT OUTSTANDING ON 26th DEC.2007 Ref. No. : 121207/193497C THROUGH EMAIL BY SHIPA GANAPA [ CUSTOMER SERVICE EXECUTIVE ].

BUT AFTER THAT THEY ARE CHARGING AUTO DEBIT CHARGES AND HARRESSING ME ON MY TELEPHONE .AFTER RECEIVING A LETTER FROM ICICI I HAVE DESTROYED MY CREDIT CARD AND THEY ARE DEMENDING THE PAYMENT AGAIN AND AGAIN.

WHY SHOULD I HAVE TO PAY THE SOME FOR THE MISTAKE MADE BY BANK

SO LOOK INTO THE MATTER AND DO THE NEEDFUL.

TAHNKING YOU

YOUR FAITHFULLY

DEEPAK BHANSALI

Credit Card Complaint

I have taken credit card for ICICI Bank and the same has not been used till date.

I have recd following bills in respect of my credit card for direct debit of mobile number.

1.Vodafone bill dated 11.11.07-Rs.2292.52
2.Vodafone bill dated 11.12.07-Rs.2068.85
3.Vodafone bill dated 11.01.08-Rs.3868.30
As no instructions had been issued by me for direct debit for any mobile bill the credit card bills were not paid by me on the following grounds which were intimated to ICICI Bank vide ltr dated 29.12.2007:
1. No instructions for direct debit had been issued by me.
2. Mobile bill charges for mobile which is not in my name from my personal credit card account
3. Moreover, the Vodafone connection is in the Family scheme and the billing address and leader of remaining cards(total 6 members) did not belong to me.

No action was taken by ICICI Bank and I was billed for late fees, interest payments for non-payment also. Reminder letters and mails followed and all the time I was being told to make payment for the said bills. Two personal visits to ICICI Bank office for submission of copies of Vodafone bills which were not in my name at Saki Naka have also not been fruitful. I have also been harrased by phone calls. I am an hypertension payment and mental torture is being done to me.

I am now getting mailers that ICICI Bank has my consent (voice recording) for the registration of the Utility Bill Payment Services against the mobile number [protected] (registration on October 19, 2007) and hence I should make payment for the bills issued in the name of Mr.Sagar Bore, to avoid the levy of service charges.
ICICI Bank credit card Welcome letter states, ”direct debit of mobile bill will be started only after successful confirmation of registration details by utility service provider”. Here again ICICI Bank has not confirmed that mobile no.[protected] is not in my name by ICICI Bank and have directly started debiting my credit card account.

As per ICICI Bank they have received confirmation received from Vodafone, that payment towards Vodafone (Hutch number [protected]) Mumbai for Rs. 3, 868.30, Rs. 2, 068.85 and Rs. 2, 292.52 were updated at Billers end in customer's correct account.
I have Vodafone bills which state that the above amounts are for bills issued in the name of Mr.Sagar Bore and against mobile number [protected] has following amounts i.r.o. following bill dates:
11.11.07 769.72
11.12.07 830.4
11.01.08 1122.18

.Kindly help

Regards,

Sanjay Kalsekar

Hi,
I have a ICICI credit card for the past 6 years and recently ICICI transferred the reward points to a unknown company called Imint without any notice.I redeemed all the points and the company has not delivered any thing promised till date.Repeated calls and mails go unanswered.The call center no. is always on pre recorded mode and no one responds.The company looks like a modern day fraud and people should be wary of dealing with such companies.ICICI bank conveniently washes off their hand saying Imint has all reward program details.

Regards,

Giridhar

Date : July 4, 2008
Hi,
My name is Shanti Maiti. I live in USA - California for the past 11 yrs. I visit India often. I have an account with ICICI Bank Ghatkoper Branch. (Contact details :
Chandrashekhar Salian Regional Sales Manager [protected]
Chandrashekhar.[protected]@icicibank.com

Umang Shah Investigating Officer [protected] Umang.[protected]@icicibank.com

Jigar Anandpara Area Sales Manager [protected] Jigar.[protected]@icicibank.com

Rupa Chanda Assistant Manager [protected] Rupa.[protected]@icicibank.com

Customer service [protected] [protected]@icicibank.com
[protected]@icicibank.com

Cc:
Important Information:
My NRE A/C No.XXXXXXXX GhatKoper Branch India which was debited fraudulently.
MR. SHAKEEL AHMED A/C NO.[protected] : Which was credited.(FRAUD)

On 6/21/08. some one hacked their website (or ICICI bank has glitch in their program)and debited my account : XXXXXXXX for 196000/-.
On 6/23/08 I received a mail from Mr. Umang Shah asking me or my relative in India to contact him regarding Internet Fund Transfer .
On 6/24/08 As I was not sure if the mail was genuine and from ICICI bank, I replied to his email “What Fund Transfer are you talking about.?” Please contact me at USA no.
On 6/28/08 as I did not hear from him I had some doubts about the mail. So I tried to log on to my account through Internet but I could not log on as it was stating that my UserID is disabled. So I contact customer service at [protected]. Just to assure I asked the balance and was shocked to hear the balance. Then I contacted the Mr. Umang Shah - Investigating officer of ICICI bank, Rupa Chanda - Assistant Manager -they confirmed that my account as well as several others accounts were debited fraudulently.
I tried to talk to the Branch manager but she was not willing to talk to me.
Same night Rupa Chanda called me to assure that it was a fraud and my money will be returned.
From customer servise also they assured the same that I will get my money back.

Now they do not want to take any responsibility and do not even want to talk to me because they know its ICICI bank fault. Either ICICI bank has glitch in their Internet Banking or their internal IT employees are involved.
Since then I have been trying to get in touch with a responsible authority of ICICI bank as these customer care banking officers and the Branch Officer do not want to talk to us and disconnect my phone.
I want to lodge a complain against ICICI bank – Ghatkoper Branch as NO ONE CAN HACK A SECURED WEB SITE OF A BANK LIKE ICICI WITHOUT THE HELP OF ICICI BANK INFORMATION TECHNOLOGY DEPARTMENT.
Also please note that they came to know about the fraud on 6/23/08 and did not even bother to call me and confirm if I did that transaction. On 6/28/08 Mr. Umang Shah told me that when Mr. Shakeel Amed’s account [protected] was credited with lots of money from my account and several other account holder they were alert and kept a watch on his account.
I want to point out ICICI bank irresponsibility (On purpose as employees are involved in this) here is :-
1. Why they waited and did not freeze his account or questioned him immediately.
2. Why they waited till MR. Shakeel Ahmed took out all the money from his account.
3. In banking system whenever there are suspicious transaction like this an Alert Flag is raised and respective Team is informed about this so that they can keep a watch on it.
4. ICICI does not allow to withdraw more than 25000/ per day from ATM. In banking system there is a limit restriction to transfer money via Internet Banking. How cum my account was debited for 196000/.
5. Here again when his account was credited with tons of money why the team did not contact us immediately.
How cum these hackers do not hack our national banks. If these are hacker then they will hack any web site even the national banks.
Now ICICI bank does not want to take any responsibility. It seems there are lots of complain against ICICI bank with cyber police of Bombay . I spoke to the Inspector of Cyber Police and they confirmed that they get lots of complain about ICICI bank.
Working as a systems analyst in IT of Bank of America we know that this kind of hacking is not possible without the help of ICICI bank employees.
These private banks like ICICI hire morally cheap employees who do this kind of hacking with partnership of outsider and get away clean.
I am also contacting the Finance Ministry and all possible authorities
Shanti Maiti,


SOME IMPORTANT CONTACTS BELOW.





Chairman Vaghul, Narayanan
ICICI Bank Ltd
Mumbai 07/09/08

Chief Economist Jhaveri, Narendra
ICICI Bank Ltd
New York NY 05/06/08

Chief Economist Chakraborty, Samiran
ICICI Bank Ltd
New York NY 05/06/08

Chief Financial Officer Mulye, Vishaka
ICICI Bank Ltd
New York NY 04/16/08

Chief Manager Arya, Rakesh
ICICI Bank Ltd
New York NY 04/14/08

Chief Manager of the Technology Finance Group Dhumal, Jaisingh D
ICICI Bank Ltd
New York NY 03/15/08

Chief Trading Officer and Head, Wealth Management Girdhar, Rajnish
ICICI Bank Ltd
Toronto ON 04/24/08


Deputy General Manager Pani, Subrat
ICICI Bank Ltd
New York NY 06/13/08

Deputy General Manager Guruprasad, Nirupama
ICICI Bank Ltd
New York NY 06/13/08

Deputy General Manager Sethi, Amit
ICICI Bank Ltd
New York NY 06/13/08

Deputy General Manager Kumar, Gopa
ICICI Bank Ltd
New York NY 06/13/08

Deputy General Manager, RMAG Group Zacharias, Jose
ICICI Bank Ltd
New York NY 06/13/08

General Manager Rao, K. Jaya
ICICI Bank Ltd
New York NY 06/13/08

General Manager Shah, Nilesh
ICICI Bank Ltd
New York NY 06/13/08

General Manager Daruwala, Zarin
ICICI Bank Ltd
New York NY 06/13/08

General Manager Malhotra, Sandeep
ICICI Bank Ltd
New York NY 06/13/08

General Manager Srivastava, O. P
ICICI Bank Ltd
Mumbai 05/19/07

General Manager and Company Secretary Mehta, Jyotin
ICICI Bank Ltd
New York NY 06/13/08

General Manager, Head of Cards Product Group, Sachin Khandelwal Brands, Arvind
ICICI Bank Ltd
New York NY 06/13/08

General Manager, Retail Assets Product Group Balakrishnan, Madhiv...
ICICI Bank Ltd
New York NY 06/13/08

General Manager, Risk Management Group Seshadri, Vishwanath
ICICI Bank Ltd
New York NY 06/13/08

Group Chief Technology Officer Vohra, Pravir
ICICI Bank Ltd
New York NY 04/10/08

Joint General Manager Gambhir, Neeraj
ICICI Bank Ltd
New York NY 06/13/08

Joint General Manager Khera, Manish
ICICI Bank Ltd
New York NY 06/13/08

Joint General Manager, Small Enterprises Group Mantri, Sanjeev
ICICI Bank Ltd
New York NY 06/13/08

Joint Managing Director Gupte, Lalita
ICICI Bank Ltd
New York NY 10/16/07

Managing Director Kashyap, Guha S
ICICI Bank Ltd
Hyderabad 10/05/07

Managing Director Kamath, K. V
ICICI Bank Ltd
Mumbai 01/20/08

Managing Director Bakhshi, Sandeep
ICICI Bank Ltd
New York NY 04/18/08

Managing Director and Chief Executive Officer Chatterjee, Sonjoy
ICICI Bank Ltd
New York NY 07/10/08

Managing Director, Chief Executive Officer, and Director Kamath, Kundapur
ICICI Bank Ltd
Mumbai 05/29/08

President and Chief Executive Officer Panday, Hari
ICICI Bank Ltd
Toronto ON 07/03/08

Senior General Manager Vohra, P. K
ICICI Bank Ltd
New York NY 06/13/08


Vaghul.[protected]@icicibank.com
9288736
Jhaveri.[protected]@icicibank.com

Chakraborty.[protected]@icicibank.com

Mulye.[protected]@icicibank.com
4732125
Arya.[protected]@icicibank.com
9318228
Dhumal.[protected]@icicibank.com
2609814
Girdhar.[protected]@icicibank.com

Pani.[protected]@icicibank.com

Guruprasad.[protected]@icicibank.com

Sethi.[protected]@icicibank.com

Kumar.[protected]@icicibank.com

Zacharias.[protected]@icicibank.com

Rao.[protected]@icicibank.com

Shah.[protected]@icicibank.com

Daruwala.[protected]@icicibank.com

Malhotra.[protected]@icicibank.com

Srivastava.[protected]@icicibank.com

Mehta.[protected]@icicibank.com

Brands.[protected]@icicibank.com

[email protected]

Seshadri.[protected]@icicibank.com

Vohra.[protected]@icicibank.com

Gambhir.[protected]@icicibank.com

Khera.[protected]@icicibank.com

Mantri.[protected]@icicibank.com

Gupte.[protected]@icicibank.com

Kashyap.Guha [protected]@icicibank.com

Kamath.[protected]@icicibank.com

Bakhshi.[protected]@icicibank.com

Chatterjee.Sonjoy

Kamath.[protected]@icicibank.com

Panday.[protected]@icicibank.com

Vohra.[protected]@icicibank.com