[Resolved]  Indane — Black Marketing

lindane — VERY VERY VERY BAD SERVICE

Dear Sir,

I am a LPG Indane Gas customer with Prakash Gas agency, Venus, Chennai and my consumer number is 34254. I have booked for a refil on 18th January 2007 over phone. They replied that they will Distribute with in a week. But after 2 weeks when I made a call to them they replied it will deliver with in 1 or 2 days. In person I explained the things to the agency and my cylinder is empty due to abnormal delay, but they are not ready to hear anything and they are dealing the customers with very bad words. Now we are searching for other option that where the services is good. This is the thing not only happen for me but all Prakash Gas Agency consumers. Please take necessary action.

lindane — delay in supply and black marketting

Dear sir/madam,

I am a consumer of LPG of your company. I am resident of Pilani-Rajasthan and my consumer number is 10405. The vendor Victory Gas Limited is not supplying the refill in time and most of the time this delay is for a month or more.

In Pilani market all hotel, dhaba, tent house, caterers and rehdi walas are using domestic cylinder only and there is a lot of black marketing is going on in this locality. The staff of the agency mostly are involved in this black marketting. In black the refill is available freely for Rs. 500/- or more and through booking its delayed a lot.

This is my humble request to you to kindly look into the matter and take necessary action so that the supply of refills to the domestic consumers can be ensured in time. This is the common problem in this area. Almost every consumer is getting affected due to this problem.

Hope a speedy and prompt action in this regard.

Yours sincerely,

RAJESH PUROHIT

lindane — very very poor service, Black marketing

I am a consumer of Indane gas for the last 15 years registered under Maliekkal Enterprises, Thalikkulam in Cochin region in Kerala state. For the last 3 years the service of the agency is poor. It takes 65 to 75 days to get a refill pack for an average people while for the politicians or for the religious personalities it is just ask & serve. No only that there are a no of agencies associated with the gas agency who are carrying out business in which they are draining out the gas to use it to fill the cylinder of the vehicle. so that the gas agency can get double the profit and the genuine consumers are getting delayed and waiting for months to get a cylinder refilled. During the last month a new rule created by them that book your refill only after 21 days after serving and they will serve the refill with in 15 days so that the total is only 36 days gap. But when i waited for the 21 days to come it was noticed that some persons are booking earlier than me who have been supplied the cylinder after me, when inquired they told that the rule was removed suddenly and we were thrown back to wall. Not only that the service of the staff (all are close relatives of the owner with same religion) are very poor and not even they take the phone when dialed for an inquiry. The condition is becoming more worst day by day. So please help, What can i Do in this regard?

Sir here at dhakuakhana of lakhimpur district of assam has been facing a serious problem of black marketing of cylinder by the agency owner itself.Every customer is dis satisfied with its service