Indane / Domestic Gas — poor and lag in delivery

Address:

Kollam, Kerala

sir ,i am using indane gas for past 15 years,i took my connection from delhi and later transferred to kollam (kottarakara) my native place when we came here to settle.

sir i have a serious complaint regarding the delivery of filled cylinders,.actually we would have to wait for around 45 days for getting a new filled one after booking...any how we just bear it,the actual problem is that..the agency don't even deliver the cylinders that is the issued one.even we pays RS. 400 which is not the actual price of the cylinder and we get the bill for RS.364.35....Recently we booked for the filled cylinder on april 12..and when we called the agency on 28th.may...approximately after 45 days...they told me that my cylinder is already issued,,that is billed and is waiting for delivery, and they told me that i will get my cylinder delivered with in 31st may.,..today is june 4 and till now i made around 20 calls to the agency .and they are not responding..and even when they pick up they are making excuses.I have a strong feeling that they are selling the cylinders in black market.

Sir,i am a 48 year old women and me and my daughter stays alone.Its a difficult situation for me to handle.

where i must have to complain,...

GAS AGENCY-ORIENT GAS AGENCY(INDANE DISTRIBUTORS)
ADDRESS-.KOTTARAKARA,KOLLAM(DIST).KERALA.
PH-[protected],3254880.

MY CONSUMER NO-OG,6049