[Resolved]  Indane Domestic Lpg — Long delay in provision of second Gas cylinder and poor supply

I am a registered Indane Gas Consumer under the service provider named M/s Anusha Gas Agency Kadrenahalli, BSK 2nd stage, Bangalore: 560070 (Code:117366) My consumer number is 46110.

I am a consumer since 2.5 years and associated with M/S Anusha Gas agency since 1.5 years. But presently facing severe hardship because that i had applied for a second cylinder (DBC Registration) with the same gas agency on 22nd March 2008 and they had issued a receipt bearing serial number: 122350, WL No:4470, Cust No: 46110 and form SL No: 69 and the same was acknowledged by the representative of distributor with a sign and seal and delivered to me with an intimation that it may take approximately 3 months for the approval. I fail to understand the unnecessary delay which is about 10 months for supplying me a second cylinder.

Time and again I had personally visited the distributor's office to find out the status of the application of the second cylinder. The distributor never provided me with a valid answer for the same. I am in dire need of second cylinder connection at the earliest.

As I am not allowed to take another Gas Connection from different service provider which is not allowed by law and as a law abiding citizen of India I applied for the second cylinder with same agency. But it seems that I am being penalisd for my good self. I and my wife move out of the house early in the morning to earn livelihood and return in the wee hours and as such it is not feasible on our part to make personal representation time and agin to enquire about the status. That generally after a gas cylinder is exhausted we generally have to dine in the restaurants because the next cylinder is delivered to us in 10 to 15 days.

Moreover the gas agency time and again delays the delivery of Gas cylinder by10-15 days taking the plea that they are not alotted the sufficient amount of cylinders to supply.As they have an exorbant amount of customers which they are unable to handle.

I look forward to your good office to readdress my grievances the earliest possible.

Thanking you
Saswata Sen
Consumer No:46110