[Resolved]  Indane Domestic Lpg — NO SUPPLY IN TIME, NO INDANE DEALER IN OR AROUND ELECTRONIC CITY,BANGALORE

DEAR SIR, I AM A CONSUMER OF INDANE DOMESTIC LPG. My consumer no. is 92766. My full residential address is Datta K.K. 45, Hulimangla Main Road, Pathy Housing Layout, Electronic City, Bangalore-560100.(Mob.No.[protected] I am a sr. citizen, a retired Principal of a PUC College. I am heart-patient. I am a consumer of Sheela Agency 33, Industrial site, 3rd Phase, J.P.Nagar, Bangalore-78
Ph.No.26585088/41209955. This Agency is catering to the consumers of Electronic City and Doddathogur but they do not supply the cylinders to our home. They have made an arrangement with one of their employees Mr.Prakash who is keeping the Cylinders in a residential and commercial area in a small room. The customer has to request him on phone and then as per time given by his phancy, visit his shop in Doddathogur. He doesn't give any receipt but charges Rs.30-50 extra than the printed price ion the receipt. We have to go to his shop to pick up the cylinder. His supply is irregular. In fact he is the king who will decide when to give, to whom to give. Any one who is known to him or can pay extra, may get two cylinders in a month but person like me is told 45 days a cylinder rule. Has he been authorised to run this parallel agency by Indian Oil Co. Is it legal and safe? Where should we go in case there is a leaking cylinder or any other problem because during day time he is working as employee in the Sheela Agency and in the evening he brings cylinders in his private tempo and we have to wait there for hours together to get one cylinder and heart-patients like me find it very difficult to fight in the crowd to make way to reach up to him to get the spl.slip on a piece of paper he gives on the basis of which his assistant delivers you a cylinder. Its really a torture for old people. After paying him Rs30-50, again pay another 50rupees to autowala to carry your cylinder home. Is it authorised by you? Kindly confirm.