[Resolved]  Indane / Domestic Lpg — Expired LPG cylinder

LPG cylinder for domestic use — Expired cylinder issued

My consumer no. is 5836.I was given a gas cylinder on 27th Apr which had a defective pin.It could not be rectified by the certified mechanic from Bajrang Indane. It was offered to be replaced. The cylinder offered for replacement is in a very bad shape and is expired. The date of expiry on the cylinder such as A-06/B-08 etc is not mentioned anywhere which led me to this conclusion.
This is a gross deficiency of services on the part of the supplier, for neglecting the life safety of the consumer. Kindly make it a point that the expired cylinder is replaced and all such cylinders which are in dilapidated condition and are expired are in the market are withdrawn not circulated till all safety checks and revalidation of its use is done.

rgds

Amar

Indane / Domestic Lpg — Problem with Gas Booking

Sub: Problem with gas booking.

Dear Sir,
I the undersigned is a domestic LPG customer of your company under the distributor M/S Roy & Dutta Enterprise (Code[protected], Indrolok, Sodepur. During last few months we are facing a lot of problems in booking. In the month of April the distributor said that, the booking will be taken after 7 (seven) days from the date of delivery. The last delivery date was 25th April, 2008, so, my father had gone to book a cylinder on 2nd May, 2008. But my father was told that, now onwards booking will be taken after 10 (ten) days from the date of delivery. As per them I had gone there on 5th May, 2008. Then they told me that, now the gapping period is of 15 days.

In such circumstances I request them to tell me the way to know the gapping period. One of them told me in a very rough manner that we have to come over here to know the gapping period and we will also not receive the telephone calls.

Now I would like to know that, who is responsible for the decision of gapping period? Are you instruct them or they decide their own?

So, I would like to request you to look into this matter and suggest me the best way.

Thanking you,

Yours Truly,

sd/-

AJOY KUMAR DEY
Consumer No. 9053
87, P.C.Chatterjee Road
Uttarpally, Sodepur
Kolkata - 700 110

Ph. [protected]

what the consumer has written is absolutely correct.