[Resolved] Indane Gas Agency — Black Marketing & no delivery of Gas Cylinder to consumers
SSANT SHARAN BURNWALL
Dear Sir/ Madam,
We, residents of Rudrapur, Pant Nagar, Distt Udham Singh Nagar, Uttarakhand are badly suffering for a long time for the worst supply/service of Indane Gas Cuylenders. The sudden high increase in user of the Gas Cylenders is due to SIDCUL, Pant Nagar Industrial Area full fledge Operation. The Concerned Authority must have acted accordingly by opening another Gas Agency for fulfilling the extra increased demand. In absence of which the existing Indane Gas Agency addressed as "Name, Rudrapur Gas Agency. Address, Opposite Fire Station, Kashipur bypass Road, Rudrapur, Udham Singh Nagar (Uttarakhand). Out of the eight hours a day, more than half of the time they keep it (The Consumer Attending Telephone Nos.) engazged, and if it is ringing nobody answers. You will have to cotinuously dial their nos (you should be lucky enough also) to get somebody answer you.
The Gentle man/ ladies answering the phone is rude and never listen to you. When they answer they'll start again with what's your name, Gas Consumer no., the location of the delivery , your token no.. and the period of token of delivery got booked etc. and then they'll say something like there was no Gas Cylenders available and in a week or so when it is received it'll be delivered to you. However, sometimes, they talk in such a manner that we could hardly understand, what they have said. After 7 days you will call them again to let them know that you have not recived the gas yet. However, we came to know the fact that the Gas Cylenders are being Black Marketed at very very higher rates Rs.400/- to 600/- per gas Cylenders to non registered consumers as well as registered consumers also. The Registered Consumers have no other option then to purchase from Black Market to cook their food. As a registered Consumer, why should we be suffering from all these menaces or black marketing of the Gas Culenders by the Gas Agency person.
Kindly look into the matter to help us get rid of the menace or black marketing done by the Indane Gas Agnecy, Rudrapur making the actual consumer suffer.
Sant Sharan Burnwall
Complaint marked as Resolved Aug 14, 2020