Indane Gas — Non delivery of cylinder-transferred case-fooling us around for last almost 30 days

Dear Sir,
With reference to above subject, i would like to lodge a complaint against Indane Gas Agency, Sri Sai Balaji Gas Agency, Prakash Nagar, Begumpet, Hyderabad.

Facts of our case-
1. We have shifted from Vadodara, Gujarat to Hyderabad
2. we have submitted the transfer letter of our connection almost 30 days back.(Sai Balaji has told that if we are government employees, we will get it immediately or it will take 10 days) Do you think such statements are acceptable??!!!
3. The telephone operator is not cooperative.
4. Today, telephone operator told that the papers are still with us, not sent to Vadodara for transfer(NOT AT ALL ACCEPTABLE, VERY VERY SHOCKING, PATHETIC APPROACH)
Can we expect any positive help from your side or a reply to this atleast, at the earliest...