[Resolved]  Indane Gas — DELAYED DELIVERY. NOT ISSUING BILL WITH YOUR NAME AND CONNECTION NUMBER

Sirs,

I am working as Deputy Manager in State Bank Group Branch in Madurai. I have Indane gas connection with M/s Suresh Gas, Sri Ram Nagar, Bye-pass Road, Madurai. Earlier I have two connections one cylinder in my name, for my own use as I was staying alone, while my family resides at Madurai and another in my Wife's name (two cylinders).

During 2007, June-July I was compelled to surrender the connection in my name while I was working in Dindigul, as two connections was not permitted in a single Ration Card and I did so during August. As I could not took leave due to Official duties I could surrender the connection during August 2007, with 1.5 or 2 months delay. As the Gas Supply was suspended, to my house at Madurai, during the period of delay in surrendering my connection, I requested the dealer to supply 2 cylinders immediately or with one or two weeks gap (Because both cylinders were empty at that time due to non-supply) . The dealer refused to do so. I brought the incidence to the IOCL customer grievance site alongwith not issuing advice about surrender of the additional connection to me. The company officials enquired over phone to me and the matter was settled that time with the assurance for prompt supply.

From II half-year of 2008, my wife is telling that the delivery of gas cylinder is not proper. They are not even register our booking. Whenever cylinder is supplied proper receipt / bill is not issued. The company asked for Ration Card copy two three times. She raised a suspicion that this connection also might have been cancelled by the dealer and they are making some thing wrong with our Gas connection. ( Existing Connection No. 08523 - 2 cylinders (M. Manimegalai), Previously surrendered C.No. 23941- 1 cylinder (V. MUTHUPETCHI).

Now due to this irregularity in supply, we have to depend on Kerosene stove, Electric Stove, and on commercial / borrowed cylinders. Both cylinders are kept empty for one week to 10 days bi-monthly.

Kindly interfere in this and settle the issue by bringing in Justice.

V. MUTHUPETCHI & M. MANIMEGALAI
Mobile : [protected]