[Resolved]  Indane Gas — bad customer complaint handling

I M CUSTMER OF PARAMVEER GAS AGENCY(INDANE).MY INDANE GAS NO. IS P4245.I GO TO AGENCY TO BOOK CYLENDER BEFORE 21 DAYS BUT AGENCY OWNER SAID ME THAT WE DONOT BOOK YOUR CYLENDER BEFORE 21 DAYS.

Dear Sir,

I am a customer Indane Gas Supplies. I receive supply of my Gas cylinder from NABARUN GAS AGENCY, COURT MORE, ASANSOL.
For the past one year, always I am being supplied Gas Cylinder after 35 days of my booking. For the last time I booked my Gas Cylinder on 21.11.2009. Inspite of my repeated requests to the Gas Supply Agency i.e. NABARUN GAS AGENCY, COURT MORE, ASANSOL
I did not receive my supply till date i.e. 25.12.2009. Whenever I meet them they say there are short supplies and hence the delay. But I enquired from other Indane Gas Supply Agencies from Asansol and Barakar and I learnt that they are supplying Gas Cylinders to their customers within 15 days every month.

I also learnt from others that this agency i.e. NABARUN GAS AGENCY, COURT MORE, ASANSOL is doing malpractices, that is, they are selling Gas Cylinders to non-customers at exhorbitant prices.

Their Telephone No. is[protected] but hardly they bother to receive telephone calls from their customers. This telephone always goes on ringing without being attended to. I could get them only after repeated try i.e. for more than 15/20 times in a span of one week.
If you enquire into from their other customers then you will know the truth yourself.

Under the circumstances, may I request your goodself to kindly look into the matter and take up the matter appropriately, with appropriate authorities concerned to take drastic action against NABARUN GAS AGENCY, COURT MORE, ASANSOL so that common citizens those who receive their Gas supplies from this agency do not suffer from any inconvenience in receiving their gas, timely. I repeat their Telephone No. for your ready reference please - their Telephone No. is[protected].

Awaiting an early appropriate action from your end in this regard, please.

Thanking you,

Yours faithfully,

(Fatik Chandra Mukherjee)

Dear Sir,

I am a customer Indane Gas Supplies. I receive supply of my Gas cylinder from SANGANER GAS AGENCY, PRATAP NAGAR, JAIPUR, RAJASTHAN.
For the past one year, always I am being supplied Gas Cylinder after 35 days of my booking. Every time when I booked my Gas Cylinder i did not receive my supply in one time after every 35 days they asked me to come tommarow and atleast they call me 3 or 4 times. Whenever I meet them they say there are short supplies and hence the delay.
every time suppliers harrashed me. i am WORKING IN SOFTWARE COMPANY and i have no time to go 4 or 5 times to get the cylinder in every month.
So please do some thing for me and its not the story of me only, all the customer facing this so, please atleat investigate about it .
GAS AGENCY IS IN PRATAP NAGAR SANGANER JAIPUR.
MY CUSTOMER NO: 011040
MY CONTACT [protected]


Awaiting an early appropriate action from your end in this regard, please.

Thanking you,

Yours faithfully,

(SANDEEP SINGH)