Indane Gas — Extremely poor refill booking facility over Phone

My distributor for home Indane gas refill agent is "Sri Srinivasa Gas Service", H.No. 8-6-747, Plot No. 233, Nagaruna Colony, Hastinapuram, N.Sagar Road, Hyderbad 500070. It is since past over 4 years we are not able to book home gas refill over telephone. Every time we had to spend minimum 2 hours to get the telephone line connection as it is always engaged. If Indane gas distributors have allowtted too many connections to the same agent, then is it not the responsibility of them to start new distributors? This Indane gas booking office is over 8 KM from my residence and it is not always possible to go to the distributors office to book for the refill personally, especially when men are on official tours and only woman with children is it not possible to travel 8 KM distance only for booking a gas refill. People near our house always complain that the agent simply keeps the telephone receiver off the telephone creddle to avoid continuous telephone calls. I am very unhappy about the extremely poor indage gas distribution booking system. Hope the Indane gas authorities open their eyes / ears at least now, or shift the service to a new booking office close to Meerpet locality for better service or open several additional telephones to the agent so that it is possible to access him in a couple of minutes time.

G V N Rao