[Resolved]  Indane Gas — Related to consumer rights on refilling

hi,

I have some question related to consumer rights. Please reply.

As per the norms, consumer can book refilling of cylinder after 21 days from the previous refilling. Norms says in normal conditions within 48 hours, cylinder has to be delivered at consumer delivery address.

My questions related to above statement are as follow:

1. What refilling date should be mentioned on dairy by the distributor at the time of delivery of cylinder? ie booking date or delivery date.

2. If booked cylinder was not delivered in next 48 hours, in that case what are the consumer rights against distributor?

3. I booked a cylinder last Friday 11/09/2009 at 10:30 AM but I does not received till date ie 15/09/2009. What can i do?

4. What are the consumer rights? Can you provide me the list of consumer rights of Indan gas?

Please reply me as soon as possible else I will seek help from higher authorities of Indan gas.

Regards,
Pawan Sule
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