[Resolved]  Indane Gas — Gas Leak

I am a consumer of Indane Gas with Bhagyanagar Gas Agencies, Vidyanagar with Consumer Number 10920. Yesterday (October 3, 2009) evening, we connected a new LPG cylinder and realized that the cylinder was leaking. Immediately, we became panicky and started calling all the number shown on the Delivery slip, but most unfortunately, none of the calls was attended. At 11.27 midnight, somebody took the call on [protected] and responded that he would come home within an hour. We kept waiting till 4.45 in the morning waiting for him to come, but he did not turn up. In the meanwhile, we tried calling the same number more than a hundred times, but the phone was 'not reachable.' We lodged a complaint on the website of Indane, and still nothing happened.
We again started calling the same number since 6.30 in the morning with the same result. Finally at 8.35 today morning, someone took the call and said that he was not the same as the one that took the call last night and said he would reach us within about 45 minutes. It is 1.15 in the afternoon, but still none has turned up. All our efforts to call that number again have been in vain, as the phone has been switched off.
We also called [protected]at 1.05 in the afternoon today and were told that they do not serve in our area and that they don't have any other useful information or contact numbers.
Every member of the family is seriously upset and torn in panic over the episode.
It is so very terrible to know that Indane (which claims to have transformed the lives of millions of people) has utter disregard for such serious hazardous situations.
Such a callous attitude is not only condemnable, but should be seriously punishable.
I really do not know what I should do now!
Does anybody know the authority to whom I could complain and seek the most stringent punishment for the people responsible (or irresponsible!)?