Indane Gas — Gas Connection not traceable

Hi,

I have used Indian Gas connection for long. After my return from overseas I contacted the gas agencies asking for my connection number as I lost that. Surprising! they cannot trace my connection in their system. I have provide them my complete details along with Regulator details.
There is no proper helpdesk to report it nor there is any mechanism to escalate the issue.
Very poor processes. The service is not world-class. Pathetic is the word I would like to use.

I'll be glad if this complaint can be referred to the Indian Gas Officials and help them re-look at
their processes. Ofcourse I'll be glad if my issues can alos be looked into.

Hoping to have a response.

/Prasanna