[Resolved]  Indane Gas — NON SUPPLY OF CYLINDER AND POOR SERVICE

Ashok H. Ayalani.,
“Shivam” Shakti Chowk,
Talavadivas,
MORBI – 363 641
Date : 16/04/2008

Indian Oil Corporation,
RAJKOT.

Dear Sir,

Non delivery of LPG cylinder

Sir, I want to draw your kind attention for very poor service provided at your Indane Distributor M/s. Parekh Indane, Savsar Plot, Morbi and surely this will effect your Good Office.

I am customer of Indane with No. 00916 since long. Sir, I have a single cylinder connection. If I want to book for cylinder I have to wait for 21 days from the date of my last booking, but suddenly, the distributor has changed the rules and now they will book my cylinder after 21 days from the last date of delivery of the cylinder. Sir, I have a single bottle then and then they booked my cylinder on the 09/04/2008, instead of original booking date was 04/04/2008. On the 09/04/2008 they replied that they will deliver within three to four days, but I regret to say that till today i. e. 16/04/2008 evening they have not delivered and this is failure at your good office. Because, I am a customer of Your Good Office (I O C). It is very difficult to survive in the daily/routine life without cylinder for eight days.

Sir, I have requested daily thrice in a day to your distributor to make arrangements, but he has not responded. I am a simple service man.

Sir, can you help to transfer my connection to your distributor M/s. Parimal J. Sampat. As I am not satisfied with the services given by M/s. Parekh Indane.

Sir, I don’t know when they will deliver but can I know through you good office that from 09/04/2008 to till date how many cylinders they have delivered according the rules modified by themselves. Please I expect proper investigation for that from you.

I request you to do needful in the matter and is there any rule to book after 21 days the date of last delivery of cylinder? Please inform me the truth.

Thanking you,
Yours Faithfully

Ashok H Ayalani.
email address:[protected]@yahoo.com
Mobile No. [protected]