[Resolved]  Indane Gas — Delay delivery & Poor service by Dealer

Indane Gas — Delayed delivery and poor service

I am a LPG Indane customer with Jai Jawan Gas Agency, Dwarka sec:7, New Delhi and my consumer number is 44439.

Around 20 days back (on 12 Jan 2008), I booked for a refill over the phone. The booking was confirmed, though without giving an order no. On checking for non-suppply on Jan 21, I was told that the earlier booking was not accepted since it fell short of the 21 days manadatory gap by a day or two (however, quite smartly this was not conveyed at the time when booking was made). Finally, on Jan 21, the booking was confirmed. However, around 12 days have passed since then and the delivery has not been made.

We have recently moved to Dwarka before which we were residing in Rohini. The situation there was much better as we never encoutered any major problems with gas supplies. However, Dwarka's Jai Jawan agency comes across as a very poor service provider. The contact numbers are consistently busy (we haven't been able to check on the status since last 10 days as the numbers are not reachable)

Interestingly, Indane cylnders are easily available in the open market at 150% higher prices. The hoarders and black marketeers seem to be making big money with the Jai Jawan agency turning deaf ears to customers' booking requests.

Dear sir,

I am an INDANE GAS customer since last 15 years in different cities and in different agencies in delhi too but never i felt any deficulty as I am feeling from past few months. My consumer no is NG 32053. I have booked for refill cylinder on 17 Mar 09 with booking no 11861. Kindly could I know that how much time takes for the delivery of refill cylinders whether ONE WEEK / TWO WEEKS / THREE WEEKS OR MORE THAN A MONTH so that we must prepare ourselves accordingly because every body is aware of it's necessity. I hope that it will be delevered with correct quantity of Gas without any leakage in the cylinder at the earliest.Also hope the services after this will be satsfactory. This not a complaint. This is a request. Hope the people will understand the feelings of the customers.


Regards,

Surya Kumar

I am very regret to say that, i Rohit my comsumer No.is 18650 with Nicolian Enterprises.Ramesh nagar, New delhi-110015
Serveral times i found following types of problems from this dealer.

1. very late delivery of cylinder after booking.
2. Phone are kept besides the phone cradle so that we find the phone engaged &
we can not make them call.
3.Rude answer on phone when we are asking reason for not delivery/delay in delivery.

4.Delivery boy is not coming with weight measuring scale.

Hope that the service will be improved at the earliest.