Indian Oil Corporation [IOC] Complaints & Reviews

I am unable to login for booking my cylinder on the IOCL Website/App. I had changed my mobile number, and currently I receive text messages regarding my booking on the new number. But when I changed my handset and tried logging in in the App/Website, it is showing as wrong useId/password. I tried resetting the password but the otp is being sent on the previous mobile number to which I do not have any access. Distributor is of no help. and...

Hello,
I haven't booked anything but Still I am getting indane LPG cylinder booking messages.i recently bought this new number.
My mobile number is +91 [protected]

I am attaching the messages screenshots....

LPG gas service agency in my area is not providing good service, behaviour and service both are very bad, i am facing problem again and again, and they are becoming more careless and arrogant, and the staff is very rude, specially girl staff, don't even entertain the complaint of customer and cut the phone, request to improve service or to cancel the licence of vikramaditya gas agency shahganj agra and to provide better service to protect the fame of Indian oil. I am passing my one whole day and whole night with a heavy leaked cylinder and no other alternate to cook food for self and kids

My consumer number is [protected]. My order number :[protected]. I booked the refill on 13th Jan and I don't understand why the delivery of refill was delayed so much.

Today( 23rd Jan). I received sms of auto cancellation of refill. I don't understand why the refill delivery didn't happen and the refill was auto cancelled. Looks like the agency has been selling gas outside, and my gas was sold similarly.

Request Indane to deliver my LPG ASAP as I may run out of gas.

We are requested to change address from the nearest distributor office and requested at customer care side also but no response still (cust I'd -25296)

Supply of gas cylinder is not done in six days .

Your refill order can not be created as open order already exists for the consumer message is coming

My consumer id is[protected]. My aadhar linked with bank and lpg too. Kyc done. But still not recieved any subsidy in my bank account. Dbtl done, rekyc done, contacted helpline many times still problem not solved. I think IOC intentionally stopped subsidy. This is one type of fraud with customers.

My lpg consumer id is[protected]. Indian oil stopped giving subsidy to my bank account. After complaining many times they told me to complete dbtl by bank. I did it. In my account aadhar linked with bank and lpg also. KYC done. But they did not linked my bank account with lpg and till now are not giving any subsidy. For confirmation I completed rekyc. But they did not solved my problem. I contacted my times at their helpline but they did nothing. I want to take legal action against this.

I Sunanadan Mondal, a consumer of Indane gas since[protected] having Consumer No-[protected]. I booked my last gas cylinder on 5th July, 2023. Thereafter I am not able to book my cylinder till date. I have talked to distributer, Sonar Bangla Gas Service, Anandapur, Kolkata-700107 several times with no solution. As advice by him I submitted KYC formalities in the month of September with no result. I sent an email to Indian Oil with all supporting documents on 28th Dec-2023 with no response. I have registered to IndaneOil ONE apps and came to know that my account has been deactivated without any faults from my end. To activate I followed the process as prescribed in the Apps to upload ID & address proof on 26th Dec-2023. I had submitted with Aadhaar ID & Electric Bill documents once again on 29th Dec-2023 as no result or updates from concerned authorities. Every time confirmation has been generated with request number but surprised to know that the same number is not having any valid view status or recorded on Complaint History on the mobile Apps. Finally, I have registered complaint on Indian Oil website and a confirmation request ID was generated on 29th Dec-2023 at 12-45 pm and my utter surprised same number is showing the status on Compliant History. It means in the mobile apps it is intended to miss guide the users with false confirmation.
I would like to inform you that since my opening LPG account on 28/01/2018 at Distributor M/s Sonar Bangla Gas Service, Anandapur, Kolkata-700107, there is no change in my name, address or mobile number and I was a regular user of LPG gas. It is not known to me why my account has been deactivated while I was a regular customer.
It is very difficult to manage day to day cooking without the LPG gas.
To activate my suspended account without any valid cause or reason in the digital era for a regular customer is very painful. Neither distributor nor the Indane Gas authorities is helping to resolve the issue . There is customer number also but not working as it is all times busy.

From past five days i was trying to change my address online for LPG gas. For the particular, i should have an account or i have to register on https://access.ex.indianoil.in/newUserReg/. I am unable to register my number. 99% of time it is popping message "Enter valid OTP". OTP is of four number. How can anyone be wrong every time with OTP.
Its ridiculous.
Government is trying to make online easy and these guys are make it worst.
Please try resolve the issue ASAP.

Please unblock my indane account for gas booking which is showing to be blocked.
Consumer Name : Ajit Kumar Saha
Consumer number : 117429
Indane Distributor: Roy and Dutta Enterprises (124427)
Contact number : [protected]

Account locked Customer portal
Mobile : [protected]
LPG ID :[protected]

Team,
Please unlock my account for accessing the Customer portal of Indian Oil

Mob : [protected]
LPG ID : [protected]

If you come and ask people who are on the road without petrol, they will tell you that they will not give you petrol in the bottle. And on the other hand, the seller will give it in a bottle. This is the condition of this pump

Dear Sir

I Was using GAS Cylinder in Kribhco which was provided by "Kribhco Karmchari Sahakari Dhirean & Purvatha Society Ltd., 1.SHOPPING CENTRE PO. FERTILIZER NAGAR SURAT 394515.
37483
SV NO. 642715
SR NO. 271747,
CONSUMER NO. 1032.
CURRENTY I HAVE RETIRED FROM KRIBHCO AND NOT REQUIRE CYLINDER IN CITY. I WOULD LIKE TO DEPOSITE 2 CYLINDER AND DISCONTINUE MY CONNECTION IF IT IS LIVE.

M I KHAN
[protected]

From
Nalini Balakrishnan wadakkkancherry
I have booked a cylinder cons.Id ;20345/[protected] and paid a sum of rs.916.50 online.as the same has not reached the distributor I have paid in cash and received the cylinder on 09.12.2023.so far I have not received the amount paid in return 😐

I have booked a cylender from consumer id:1599/[protected] and paid the online sum of rs.916.50...as the same has not reached the distributor I have to pay the amount in cash and cylender delivered on 9.12.2023..sofar the amount is not returned 😑

Leakage while fixing regulator

We refilled our cylinder in 17th November. And connect to gas to November 29th. But today 10th December at night 8.30pm the the flaming stove is suddenly off and a water leak sounds may be happened in the cylinder. After that the stove is completely off. Please take necessary action to change the cylinder.