Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 9%
Submit a Complaint
9193
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

Website:
TwitterFacebookLinkedIn
Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1080
down
577


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
9%
Complaints
9193
Pending
0
Resolved
812
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (743)

Complaints with pictures are more trusted and informative    View all

Indian Oil Corporation [IOC] Complaints & Reviews

Sort by:

Indian Oil Corporation [IOC] — indane consumer no. 7569962664/against anand gas, railway road, gurgaon

 preetikoul on Apr 28, 2019
Hello,
My consumer no. Is [protected] by the name of preeti koul.
On 19th april'19, i booked lpg and on 20th april'19 i got sms on my registered number, that cash memo no. [protected] of amount rs 711.50 has been generated for booking no. 676305 and cylinder shall be delivered shortly.
I waited till 22nd april, yet did not get my cylinder.
Then on 22nd april around 5pm, i called on indane customer care number and registered my complaint for delay in cylinder delivery against complaint no. 1-[protected], but no action response from them.
On 23rd april'19 i got sms...
Complaint comments  Read comments [1]Complaint category Utility Services

Indian Oil Corporation [IOC] — distributor is deactivated for online booking

 smg59 on Apr 26, 2019
I am indane consumer since 30 years and now settled in pune, maharastra after retired from army. My distributor m/s radha krishna indane (Distributor code 124829) gas agency in wanowarie is not providing online services thus creating difficulty in time consuming system of offline booking and cod. The distributor was online booking and payment were also easy but since last month no online services active of this distributor, also mobile app not working...
Complaint comments  Read comments [2]Complaint category Products & Services

Indian Oil Corporation [IOC] — gas cylinder not delivered and about agency's improper response [Resolved]

 Aro_Shiny on Apr 26, 2019
Customer no.:46342
Agency name :guru gas agency

Booking no.:564963

Writing with frustration, i booked for gas refill on[protected] and got a booking confirmation message on[protected] stated it will be delivered shortly. Till now we hasn't received the cylinder and when we checked with the agency they are promising that it will be delivered on that day itself on each and every day and also i tired to contact with the agency manager and there is no proper response. This is not the first time, every month the same thing is happening and there is proper response...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — not supporting customer properly

 MontuPatel111 on Apr 26, 2019
Dear sir,
Hope you are well,

I would like to draw attention toward bad behavior with customer. I visited below named petrol pump which is located in ahmedabad, gujarat.
Indian oil petrol pump rajani automobiles kankaria

Staff refuse to accept paytm and any debit or visa card around 9:45pm.

Online and government give the permission till 11:00pm. I dont know why they not accept digital payment.

As our honorable prime minister try to do digitization and we people not support him in this process its really bad sign for us.
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — online payment failed, & refund not processing

 since.create on Apr 25, 2019
Hello,

On 21 april, i placed refill request though phone and i got link for making payment online but after making payment transaction got failed and amount is deducted from my debit card with invalid error

I have already contact distributor and he says i have not received payment you will have to contact indane support

Then i contact indane support where you have a robot sitting and replaying everyone same "please produce payment receipt to the distributor for early resolution." ask him payment is failed how i will get payment receipt (Service request...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — amount deducted but gas cylinder was not booked [Resolved]

 Prasannaja on Apr 24, 2019
Hi,

I booked gas on 22 apr 2018 through indane online gas booking service on www.indane.co.in. i made the payment in advance through netbanking. The amount is deducted from my account but gas cylinder was not booked.

Raised a complaint on the portal but no response from them yet.

Consumer no. [protected]
Bank transaction reference number is:[protected]Hdfc)

My distributor: sardhana enterprises, bangalore
Distributor phone: [protected]/91/92/93

Thanks,
Prasanna...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — overcharging and playing frauds with customer

 skchakarvarti on Apr 24, 2019
I am professor dr s. K. Chakarvarti, resident of faridabad.
Today the 24th april 2019 at 11:20:49 am, i went to indian oil petrol pump auto care sector 12, sitec2 faridabad to get filed my car.
I requested for 13 litres of petrol but the operator filled only 3 litres. I asked why so? In response he told that he heard 3 litres. I said then make it 13 after bringing back to 0 reading but he continued with 3 reading and stopped at 10. When i objected to this he tried to be fool me saying that already 3 lit has been supplied. I shouted and scolded him for this sort of fraud and then he...
Complaint comments  Read comments [3]Complaint category Gas Stations

Indian Oil Corporation [IOC] — money debited but booking not done

 Sourabh Chatterjee on Apr 24, 2019
Dear sir

I tried to book gas on 21.4.19 from indane website. But transaction failed due to website error and amount of rs.725.00 debited from my debit card and gas booking not done. Distributor says booking not done. Not received any booking confirmation.

Pls resolve this issue and refund the amount back to my account. I want the amount of rs.725 back.

Lpg id 3 [protected]
Consumer status active
Consumer no 01042
Consumer name d. D. Chatterjee.

Transaction details as received by sms from sbi :_

Sbidrcard...
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — deactivate give up subsidy

 Ragib Mehboob Sadiol on Apr 24, 2019
Dear sir
Due to wrong click on "give up subsity" it

Has been activated. Pleas give me back

Subsity and kindly de-activate as soon as posible. And for this act of your kindness i shall remain ever greatfull and oblige.
Thanking you
Ragib mehboob sadiol
([protected])

My l. P. G cons no -"cx2627808" raisa

Indane service (271953), s. F. Road berenga, dist - cachar, state-assam....
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — payment to iocl credited but refill booking failed

 VLsrivastava on Apr 23, 2019
Refill booked online for indane refill got failed but on the other hand Rs 714.67 debited from my sbi a/c to IOCL on 21/4/2019 vide Ref No.[protected] ... my indane customer id is[protected] and consumer no. Is CX 21570833 with Cauvery Indane Agency, Bangalore. I want my refill should be booked with the payment amount that has already been debited to IOCLon 21/4/2019 from my account. Kindly give me present status in this regard on my registered mobile by SMS to my registered mobile which is [protected]. I must let you know that i talked to cauvery indane agency, on 22/4/2019 on mobile here...
Complaint comments  Read comments Complaint category Gas Stations

Indane — money deducted from the upi app but the payment not received by indane

 indranil74 on Apr 23, 2019
I was trying to make an online payment fro booking an indane gas cylinder. I made a payment of rs. 706.50 through the bhim upi app. The money got deducted from my bank account but i have not received any confirmation from indane and most likely i will have to pay them again while receiving the cylinder. I tried to lodge a complaint with indane with no avail. I want my money back. Thanks....
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — refill not delivered

 Subash Kanta Das on Apr 23, 2019
Complaint category
Sri ambiram indane gas agency — gas cylinder not deliver.
Writing with frustration, i booked for refill on 07th april 2019 and got a booking confirmation message stated like will be deliver within 3-5 days. But when i check to the office on 10th day, the checked and said it will be deliver within 2 days but it not delivered. I tried to contact with office landline, there is no response even they cancelled my refill. My cylinder got empty and again tried to reach out to the office and asked the status they said the bill was sent out..

They given...
Complaint comments  Read comments [4]Complaint category Gas Stations

Indian Oil Corporation [IOC] — indane.co.in amount deducted but gas cylinder was not booked

 Vinit_48 on Apr 22, 2019
I had tried to booked online my indane lpg cylinder on 21 april 2019
During this process rs. 806 amount was debited from my bank account but gas booking was not made. Indane.co.in portal deducted amount of rs 806 after entering otp after that i got message "cannot connect server" and gas booking failed.

It has been more than 24 hours but neither have i received the refund nor i see any process initiated by hpgas to refund the same.
Kindly help me to sort it out this, its been pending more than a week time.
Name: kapil deo paswan
Consumer no: kb 1537
Complaint comments  Read comments [1]Complaint category Online Shopping

Indian Oil Corporation [IOC] — change of phone number-requested.

 vadivel Parasuram on Apr 22, 2019
I am a customer of indan gas and my agency is ajay agency, cmc coony backside, sathuvachari, velore-632009. My consumer no. Is [protected] in the name of mrs. Sasikala m, i would like to change the phone number for booking fo the indan gas from [protected] to [protected]. I would like to request you to kindly enter my new number for booking of indan gas [protected] in future....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — unable to book indane gas online in april 2019

 Reji1967 on Apr 20, 2019
I use to book my gas cylinder online my aged mother who is not aware of the booking formalities. Now i am not able to book online as the site is not allowing, please support urgently. If this issue persists its very difficult for me to support my aged mother at home. Kindly do the needful to resolve this matter urgently and allow the online booking of the indane gas....
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — indane gas services

 rajkumarp4005 on Apr 19, 2019
We are having a gas cylinder connection in mahitha indane services suryapet. Customer no - 1358. We are facing a regular issue of unauthorized charges regarding delivery of cylinder. Every month we are paying extra amount for cylinder delivery. Actual bill for cylinder is rs 783, but they are demanding rs 30 to 40 extra, we are paying 820 rs every month for cylinder. Approximately we are paying more than rs 500 extra in a year. I request you to kindly take a serious action regarding this issue. We already told to distributor, but they were not responding properly. I hope you will take an serious...
Complaint comments  Read comments Complaint category Unauthorized charges

Indian Oil Corporation [IOC] — money debited refill did not booked

 as88425 on Apr 19, 2019
Dear sir,

I booked refill on 19/04/2019 11:52 pm through indane online gas booking service on www.indane.co.in. i tried to do the pre-payment in advance through upi. Amount deducted from my account but transaction was not displayed in history and didn't received any request for refilling the cylinder, it was for the amount rs. 711.50/-.

Consumer no. [protected]
Name - abhay singh...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — lpg service not properly handled by prasanna indane agency gondia

 Sagar Sardar on Apr 18, 2019
I booked lpg online but prasanna indane agency gondia do not provide cylinder in time, this is regularly happen with all people. I always book my lpg gas but agency is not look after the customer attention, every time i appear at agency office to look after the matter, pls do the needful.
Distributor code no.. 259460
Phone number[protected]/235256/236257..
My consumer no is - [protected]...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — payment done but cylinder not booked at iocl website

 Entertain with Ashis on Apr 17, 2019
Today I made a payment of rupees 760 at IOCL website for booking my LPG cylinder after doing payment the money has been debited from my bank account but the cylinder has not been booked so today I am very disappointed I am providing necessary details share so please do something as I can get my refund amount in the same bank account as soon as possible...
Complaint comments  Read comments Complaint category Gas Stations

Indane Gas — delivery delayed of refill

 Uday W Yenurkar on Apr 17, 2019
Sir, pichale sat aath mahino se mujhe refil supply deri se mil rahi hai har baar shikayat karni pad rahi hai uske bagair cylinder nahi mil raha hai pehale 2 se 3 din mein cylinder aa jata tha par ab to pata nahi kya dikkat hai mera id cx23044282 yadu indane agency sahibabad mein hai 8 april ko cylinder book kiya tha jo aaj tak nahi mila hai kuch ki...
Complaint comments  Read comments [1]Complaint category Other

Recently Discussed

(5 minutes ago)
Reliance Digital
detective reconnect tv
(18 minutes ago)
Tata Motors
late delivery of vehicle and no service coupons
(24 minutes ago)
Renault
duster rxs 85 ps diesel
(26 minutes ago)
Kissht
harassment
(28 minutes ago)
Lenskart
bad quality lens and aqualens solution

Featured Complaints