Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 9%
Submit a Complaint
9736
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

Website:
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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1219
down
627


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
9%
Complaints
9736
Pending
0
Resolved
829
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (813)

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Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — bottle not received

 laxman odedra on Oct 11, 2019
Dear iocl team

I am a customer of your lpg connection. I had book one bottle on 31 sep 2019 but still it is not received at my place. This do you market image, resigns of your distribution behavior.

I called many times to your distribution but still no one gives answers about my booking status.

Your distribution (Shriram gas service vadodara) is playing with me, i received auto generated msg that your bottle is out of delivery on 1 oct 2019 and now again i received msg that your door was closed due to your cash memo is canceled on 11 oct 2019. Please...
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — refusal to accept paytm

 ArunDaniel08 on Oct 11, 2019
On month of september and october, in indian oil petrol bunk, ptc, omr, chennai-600097.
I was trying to fill fuel using paytm after seeing paytm boards, but staffs are refusing to fill fuel for paytm transactions by saying it verbally, but paytm signboards are present and working.

This is misleading and causing confusion, whether to use mobile wallets or not in bunks.
Please address this issue....
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — didn't received gas but have got delivered message

 rohitrizki on Oct 11, 2019
Recently i have booked a gas via ivrs, and i received a message of gas delivered today with the case memo id number, but i haven't received any gas yet. Tried to contact the iocl support number as well but they never respond. Also the web portal is not working as it's not even loading. How can i rely on the online booking if no guarantee of receiving it to the correct address, not sure where they have delivered.
Please help if you can do something regarding this....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — complaint on indian oil petrol pump - manipal county road indian oil petrol bunk

 subash defy on Oct 11, 2019
Indian oil.

65, manipal county road, aishwarya crystal layout, singasandra, bengaluru, karnataka 560068

Pretty bad experience whenever i visit this place. Customers are treated badly. They shout on the customers for the mistakes of their own. Today i have asked for receipt after filling my bike with 300/- worth petrol. The staff gave all kind of excuses not to give me the receipt. I will see if i can send raise complaint to the authorities to check if this pump management can be taken to the task for apparently trying to evade taxes by denying receipts to the consumers.
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — change of registered mobile no. for connection no. 10902

 Subroto Roy Choudhury on Oct 11, 2019
My reg. Mobile no. [protected] pertaining to my indane lpg connection no. 10902 needs to be replaced by my new ph no. [protected] due to some unavoidable reason.

I do get my lpg cyllinder delivered through roy & dutta enterprise situated at h b town sodepur kolkata 700111,

You are requested to be kind enough to resolve my problem and oblige may i get the confirmation pls....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — about delay/irregular delivery

 sanjayanshika3 on Oct 10, 2019
Dear sir, i have a gas connection with indane gas agency, m/s obra gas service, obra sonbhadra, uttar pradesh, customer number 16203 name sanjay kumar singh since last eight years. Every time when i booked a sylinder over phone they never delivering on time. I had booked a sylinder on 27th september 2019 but i have not got delivery till now. Then i reached agency today, they tell me to query about my booking and when comes your number then you carry your sylinder.
A lot of consumers passbooks have been put by distributer. After that gas sylinders are sold upto rupees 1000 to 1200 through...
Complaint comments  Read comments Complaint category Movement & Delivery

Indian Oil Corporation [IOC] — gas not received yet.

 nabil.majid on Oct 10, 2019
I have done refill booking of cylinder long before. It was supposed to come on 30-sep-2019 as per the message received. But i got a message on 30-sep-2019 saying it has been cancelled due to price change. I don't understand why it has been cancelled, since we have already waited for more than 10 days. Again, i did the re-booking of cylinder on 30-sep-2019 and cylinder is yet to reach us. We have already visited 2 times. I don't understand how this can happen. We are a tax paying citizen. Our cylinder got over on 3-oct-2019 and we have borrowed the cylinder from our neighbor saying that we will get...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil — lpg subsidy not credited to account

 RAAJ KP on Oct 23, 2019
Inspite of repeated service compalints 1 [protected] 1 [protected] 1 [protected] 1 [protected] and[protected] til subsidy not yet credited only mechanical reply to the requests stating it is credited to the account also getting calls from indian oil office thru land line[protected] on 08th at 1108am the spoken in rude manner the concern company have lack of administration and poor service to their customers they are not in a position to resolve any issue simply close down the complaints without any feed back to the customers it should be focused and relevant steps has to be taken...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — gas not delivered

 Raja Singh on Oct 10, 2019
Sir, i have booked my indene gas on 16.9.2019 online. But till date i have not recd my cylender. Gas agency name m/s parvati gas service (177300), p. O. Siwan, bihar. My consumer id is[protected][protected]).

I have recd sms that your cylender is delivered. But actualy i have not recd my cylender.

Why they are making fool to us?.

Pl lookforward this matter.

Thanks.

Pushpa singh...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — paid for indane gas online using upi

 Srividhya Devarajan on Oct 10, 2019
On 9th october 2019 i had paid for indane (Indian oil) gas booked from registered number #[protected] using the link sent as message. Paid rs. 622 via paytm upi. Amount got debited from my bank account but got a message in my registered number that payment was not successful. I would like to know what is way to contact customer services as i am not sure whom to check. Request you to help....
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — till not get subsidy against lpg gas cylinder

 Dudul Saikia on Oct 9, 2019
Sir./ madam
I hve got connection for lpg gas cylinder on march 2019. I hve provide all documents like bank details everything but now its almost 6 months running i till not get my govt subsidy. Every time distributor and guwahati head office give me false commitment. Pls help me regardind the same.

My email address. [protected]@gmail.com.
My registered mob no.[protected]
My distributor.. Hangsha gas agency. Address. Hengrabari. Guwahati. Pin 781036

Pls reply in my above mail

Othee wise i will take help from consumer court...
Complaint comments  Read comments Complaint category Banks

Indian Oil Corporation [IOC] — non receiving of cylinder at 2/490 vivek khand gomti nagar lucknow

 PAVAN SAXENA on Oct 9, 2019
Sir/madam, i have booked one cylinder for refill on 06/10/2019 my consumer number is cx11643257 and booking number is [protected]. Yesterday i received a message from iocl that your cylinder is delivered but in fact i have not received that cylinder. Please look into the matter and arrange for delivery of the cylinder.
Thanks and regards
Pavan kumar
2/490, vivek khand, gomti nagar, lucknow-226010...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — sivam petrol pump begumpet

 ReddyBPRama on Oct 7, 2019
Cheat customers. The meter is tampered with. I was gtg petrol filled, suddenly the meter went back to 0. The attendant saod electricity went off. Then he quoted some number that this much was filled but my car tank showed a discrepancy. So i asked him to fill the gap. He argued a lot but finally agreed. Then i cd see the meter moving to the gap amount which was about rs. 150/-. As soon as it was filled the attendant asked me to move out as other cars were cmg. But outside i noticed that i had exactly the same amt of petrol as earlier!! While the meter moved to show petrol filled for rs. 150/-, it...
Complaint comments  Read comments [2]Complaint category Gas Stations

Indian Oil Corporation [IOC] — refill cylinders booked on 16th & 28th of september not provided, even till today, 6th of october, why.

 Rabi Shankar shaw on Oct 7, 2019
Sir, i am a consumer of indian oil corporation, always getting gas refill cylinder late from my distributor, but this time what i say, i booked two cylinders in the name of shyam babu shaw & uma shankar shaw with a contact no. [protected] on16th & 28th of september, but i did not get any refill till today, 6th of october 2019. It seems my distributor, m/s. Titagarh somali jyoti indane is doing blunder by not providing the same on time. You are requested to take necessary step soon in this regard. Contact no. [protected]...
Complaint comments  Read comments [2]Complaint category Gas Stations

Indian Oil Corporation [IOC] — name correction in gas connection

 singh vikash kumar on Oct 7, 2019
Respected sir,
I am a holder of connection by consumer no.7434317, our distributor is bhiwadi indane gas service, bhiwadi, rajasthan,. My name in the connection card is mentioned as vikas kumar singh, but the correct name is vikash kumar singh. The addhar card has my name as vikash kumar singh. I request to you to change my name as mentioned above and direct the distributor to make the changes.
Thank you very much.

Yours faithfully,
Vikash kumar singh
Mob.[protected]...
Complaint comments  Read comments Complaint category Gas Stations

IOC — non credit of subsidy on lpg

 Narip on Oct 6, 2019
An lpg cylinder has been delivered to me on 23.09.2019 against my consumer number [protected] and an amount of rs 609/- has been changed for that. But an amount of rs 61/- has been credited to my account. Hence it requested to take appropriate action against the concerned. It is also intimated that this is the second time that the correct amount has not been credited to my account....
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — nala service centre pondicherry iocl petrol bunk

 intersting experiment on Oct 5, 2019
Dear sir

Reference to the subject petrol bunk i was visitng pondycherry my sister place from chennai on the day 5th october evening on my kia seltos htx plus diesel vehicle, i stopped by the nala bunk to fill diesel, the bunk filled 59.2 liters of diesel i am attaching the credit card bill copy given at the bunk

However to my surprise my tank capcity as per the manufacturer spec is only 50 liters, then how then the meter showed 59.12 liters either the machine is not delivering the fuel as per measurement required.

Since this vehicle was new i was also...
Complaint comments  Read comments [3]Complaint category Gas Stations

IOC — not receiving subsidy

 Tara Kumar Sharan on Oct 5, 2019
Consumer no [protected], name sima devi
Distributer name-sayta gas service patna
Two cylinder delivered one on-14/08/19
Second on-28/09/19
But no subsidy received.
Sir, in continuation with my above request i want to submit that i had been to my indane distributer twice for the purpose and all my details verified and they confirmed that all is correct their but i am still waiting to receive the subsidy. I am working as maid and am urgent need your help sir. Kindly help sir....
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — i get a text that cylinder is delivered, but till i call them repeatedly, i do not get a cylinder

 Homegas on Oct 5, 2019
This is against the lpg distributer - nangal gas service, bhakra road, nangal 140124
Every time, i book my cylinder through phone and promptly get a text saying that my cylinder has been delivered.
However, no cylinder is delivered till i call them up repeatedly
It is very irritating and i want a strict action against this on priority.
Consumer no - 03631 (Rajnagar, nangal, punjab 140124)...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — puncture man at ioc fuel station

 alokverma19 on Oct 3, 2019
IOC Fule Station, Location - Sector 9, Dwarka, New Delhi-110075, near ITL public school
Puncture Man guys are deliberately puncturing the tubeless tires from the side so that they can sell the tube and earn money.

I already suffer twice and didn't know that they are doing that, but when today i saw it while doing with others then i knew it.

I also informed Manager of the station immediately but seeing his response bot sure if he is going to act or not.

Please do the need full....
Complaint comments  Read comments Complaint category Gas Stations

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