[Resolved]  Indane Gas — Late supplience and Poor Services

Ashok H. Ayalani,
“Shivam” Talawadivas,
MORBI - 363 641
Date: 29/04/2008
To,
M/s. Parekh Indane,
Savasar Plot Main Road,
MORBI.

CUSTOMER NO - 00916
NON SUPPLIANCE OF GAS CYLINDER

Sir, I take this opportunity to thanking you for acknowledging my letter dated 16/04/2008, and offering DBC connection.

Sir, you have made a mistake in understanding my problem the distress was regarding none delivery of Gas cylinder in time and changing your norms as per your will and wish at any time DBC connection is not a solution of my distress

As per the present frame rule by you if I had booked a cylinder today and you have dispatch order as per norms but delivery man comes to deliver after a year and year when I would be entitled for Gas cylinder?

Sir, I had booked for Gas cylinder beyond 4th April but it was enrolled to your office on 9th instant and I was supplied on 17th April can you image the social and psychological harassment my family had to face due to legacy of rules framed by you.

Sir, as pointed out in my previous letter dated 16/04/2008 since last three days on inquiring in the morning for fresh cylinder it is conveyed that gas cylinder Rixa has already left the office/ godown. On enquiring at evening it is conveyed that Driver engaged in distribution of gas cylinder is tired after distributing 125 cylinders. This is a story repeatedly conveyed since last three days.

Now I must bring to your notice that your delivery man had gone back without delivering the cylinder for three days hence the date was conveyed for next booking would be 8/05/2008 can you give a thought over the issue of duration from 4th to 17th in which I was not at fault at all we had not thought of any alternative arrangement in the victimize days under the circumstances DBC is not the solution of difficulties faced by me and my family but proper solution under single cylinder facility availed, now I would like to know the rules and regulation of IOC for Gas cylinders deliverance.

Yours faithfully,

-sd-
(A H Ayalani)

Copy to:
Indian Oil Corporation Ltd.,
IOC Bhavan, 1st Floor,
LPG Division, Race course Ring Road,
RAJKOT.

Sir, Distributor is not rendering proper services but harassing the customer for the reasons best known to him, but it tarnishes image of I O C.

May I expect positive direct reply?

(A H Ayalani)
This is my third letter but no response from the Indian Oil Corporation, very sad!