Indane Gas — Non - Delivery of Refill & Poor Response

we have gas connection in my Father's name Victor David customer ID No : 12500 thru Prasana Gas Agencies, Padi. We last booked for refill on 23rd september, but we still didn't received our refill cylinder. while enquiring with company we found that a despatch bill has been given to the delivery man a week ago. When we went to the agency & enquired they are answering abruptly.
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Sir,
I am an existing customer of shilpa gas service site no.1, ramavihar village majri, karala road delhi -81 my consumer no.is s-26170. I never received my refill after booking on telephone, though booking accepted, unless i approach to agency personally.I wrote four complains in their suggestion/ complain book provided by them, today also I
have done the same but refill could not reach to me till now .
Hence I request your honour to issue such instruction so that Imust receive my refill with in three days of booking on telephone.
Refer my todays complain no. 9215 dated 18 feb 2011.
Thanking you sir

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