[Resolved] Indane Gas Cylinder — Gas Leakage

mayukhbal

from Sambalpur, Odisha

Address:

East Singhbhum, Jharkhand

There is a strong leakage of gas from the new cylinder supplied by Shree Bajrang Indane Gas Supply, Sonari, Kagalnagar, Jamshedpur.

When the complaint was lodged they reported that it will be attended within 10 minutes but still after 2 hours no one has reached my residence. On calling back they said that their mechanic has left their office and will attend the call when our time comes in the queue.

If gas leakage is treated as an ordinary call then what is the safety norms that Indane is following. I have been also advised by the supplier that I should remove the cylinder to the outside and wait till their mechanic arrives. What I would like to know who will compensate me for the gas loss and also for the security of the cylinder.

I request you to kindly take the necessary action and give us proper solution at the earliest, though I know that this whole issue of writing this complain is futile for no one bothers to even look into such case from your end too.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Complainant8520035

from Cuddalore, Tamil Nadu

Gas cylinder was supplied to me ( Customer No. 21990) on the 3rd of July 2008 at 11:00 am. The payment was made by cash memo no. 11575 and was stored properly in a cool and dry place. Subsequently, around 11:30 a.m we smelled gas and found that there was leakage in the sealed cylinder.Immediately the leakage was complained to Nedus Distribitors(Distributor for Indane) at 11:30 a.m. A mechanic was sent on the same day at about 5.00 p.m. and confirmed the leakage and a complaint slip was issued. He assured that the same would be replaced the next day.
We regret that till this time no action has been taken and the cylinder has been stored safely with intact seal.
On 7th July, our representative visited the distributor's shop at about 9:30 a.m. The complaint slip was taken back from him by the distributor and he was told that the action will be taken after consulting the mechanic.
This is highly irregular and we will appreciate replacement of the sealed and intact cylinder without leakage immediately.

S Rajesh Kumar

from Cuddapah, Andhra Pradesh

After opening the seal of an Indane gas that was just delivered, I have given the gas regulator connection. After connecting the regulator, I have just opened regulator's Knob. I heard the gas cylinder leaking noise clearly. I thought that I ll have to connect properly and tried again. Even after connecting properly the gas was leaking after opening regulators knob. Then I inspected properly the difference between the empty cylinder and the new one. The new cylinder had a defect. A rubber washer was missing in the delivered cylinder. This was the reason for the leakage. I was surprised that the cylinder had escaped so much of security checks that Indian oil company would have at their factory. This shows that some loop hole definitely exist in the company's security policy.

vasantha T S

from Mumbai, Maharashtra

Now a days even HPC Cylinders delivered have some defective rubber washers. This may be due to excess heat to which cylinders are exposed. However, they have to check before delivering the same to avoid possible major accidents.

Rahul Chatterjee

from Mumbai, Maharashtra

To
Indane Gas Agency
Mars Enterprises

Customer no. 12572 is facing a severe problem of Gas leakage... Neither your agency is picking any call, nor they are concerned about it... THIS IS A VERY CRITICAL CASE.. So kindly send someone very quickly before something wrong could happen.. Mars Enterprises are not showing any response...

Gautam Chatterjee
CUST no.- 12572

PKPATEL

from Jamshedpur, Jharkhand

Indane Gas — leakage of gas new cylinder

leakage of gas from new cylinder while using and singh indane gas distributer after complaning not attending immeditly behaveing rudly

consumer no.-S/18674

mvj amruth

from Hyderabad, Telangana

we are trying to reach all numbers[protected]/11/22, [protected] and J&K agency of Nacharam Hyderabad regarding Gas leakage problem and one person came rectified but this problem for few days and again Gas leakage started and we are trying to reach every number but no response.
finally we reached [protected] at 6.30PM they said person is coming till today moring no one reported on this. Gas Agency are taking very light on this compilants. God only save the public.