[Resolved] Indane Gas Ioc — Unacceptable service of Indane Gas Cylinder Distributor

singhv1946

Address:

Dehradun, Uttarakhand

I am a senior retired Govt servant taking Indane gas cylinder meant for households from Premier Gas Service, Vasant Market, Vasant Vihar, Kanwali Road, Dehradun (Telephone numbers for gas cylinder booking and delivery enquiries etc of this distributor[protected]/[protected]. I have been their customer for the past 8 years.

Their service is pathetic and non-existent. You can keep on ringing the above 2 telephone numbers for booking of gas cylinders and for hours either the phones are giving engaged sound or nobody picks up the phone. No action is being taken by IOC against this terrible standard of service. Why??

Last time I booked the cylinder 0n 22.02.2012 and I was told that the cylinder would be delivered in 7-10 days. Now after 35 days I am still without a refill cylinder. Nobody answers the phone if at all I manage to reach the number. This has been the state of affairs with this Premier Gas Service ever since I started taking gas from them in 2003.

Will somebody in IOC pull up this distributor?? Is there any concept of customer service at all? The concerned manager can phone up these numbers and speak to other consumers to find out that what I am complaining of is real. My Consumer no. is 15112.

Shall be grateful for remedial action.

Virendra Singh
44 Alaknnada Enclave
GMS Road
Dehradun 248001
U.K.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Mrityunjay Singh

from Darwha, Maharashtra

Indane Gas/IOC — Delivery

Dear Sir,
This is very regretful to say that the dealer of INDANE GAS M/s OM DOMESTIC GAS & APPLIANCES, Yadav Nagar, Nagpur Distributor Code 9124780, is always delivering late & make delivery after so many calls, responding ruthlessly. If any body can check the available data book provided by company it will access easily. It is not possible to avail the complete data on this page so I am just putting tow times delivery & booking records. Please find it bellow:-
Booking Date Booking No. Delivery Date
15/4/[protected]/05/2009
23/7/2009 6476 Still Waiting
I am hoping you should do needful.
Mrityunjay Singh
Nagpur
Consumer No. 17036

Suleman Mamad Valukada

from Mumbai, Maharashtra

Indane Gas IOC — Late delivery of refilled Gas Bottle

I am having IOC Gas DBC at Ahmedabad-380055. My dealer Kirti Gas Services, Jivraj, Ahmedabad is not at all reachable by 2 phone no. given by Kirti Gas Services when ever we call either it just go on ringing an some time it constant stay busy. Since last 4 days i am trying to inform the staff that it almost 10 days an I have not rcd Refilled bottle at my place so kindly be needful an deliver they say ok we will deliver by today an till today(16/03/2010) we have not rcd the refilled bottle at my residence. Pls do needful. I wish IOC will take necessary step against such bad services provided by there dealers and improve the services.

An the thing is when we call for Register bottle they say that our system do not except before 20 days than as per rule they should deliver the refilled bottled on the tenth day itself why they not follow this rule at time of delivering the bottle to consumer.

We look forward your quick action against this issue.