[Resolved] Indane Gas - Jayalakshmi Enterprises Nanganallur Chennai 61

[Resolved] Indane Gas - Jayalakshmi Enterprises Nanganallur Chennai 61 — leakage in mouth

R R Prakasam from Chennai, Tamil Nadu

vide receipt no 8801 dt. 21.03.2009 and delivered it on 24th march 2009 by 5.25pm immediately pointed out the cylinder leakage to the emergency service cell 22263898 and they told us to inform the relevant agency and replace the same immediately. although out of office hours tried their nos long time nobody picked up the phone even tried their mobile number (for booking gas) immediately but no response so sent sms the above status. waited till next day 10am. and explained everything thru phone. they sent their office after 2hrs and inspected the cylinder and accept the fault and get out signature from the complaint sheet agreed to replace it before evening. Surprising they never care for others safety although an senior citizen how many times move the cylinder in and out of house? Please inform them immediately and do the needful or what to do for further delay in this regard. Please adivse Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

raj

from Madurai, Tamil Nadu

This is not new for them. Even they didn't aware of the seriousness of the risk involved in that. I met the same issue couple of months ago. i have been trying to reach the emergency care no which u mentioned, no one is picked up. After an hour i have asked my neighbor to help. Immediately i have gone to their office, they said this emergency care no only works in the night time. This is irresponsible answer from their management. One more thing i have to tell here is my cylinder leaking is not small, its leaks like opened compressor. Since this leaks concerns my family life, i have closed the mouth with my hand for 2 hours nearly. I don't understand how they seal the cylinder without checking the leakage everything. Also i don't know what to do in future if i face the same problem. can one advice here. Is there any legal rights to take it somewhere.