Indane Gas Refill For Vejalpur - Ahmedabad — Deliberate delay in delivery by Kirti Gas Agency
Kirti Gas Service
Sri Kishor B. Rathod
5, Saurastra Vishkarma Soc., Near Jivraj Park Bus Stand, Vejalpur-380051
V Surendran [protected]@rediffmail.com
Indian Oil Corporation Ltd. (M.D.) Indane Area Office, Ahmedabad 2nd Floor, Navdeep House, Ashram Road Ahmedabad – 380014, (Gujarat)
Major. S S Naggi [protected]@indianoil.co.in
To, Mr. S K Awasti
Maharashtra State Office, Mumbai
Consumer No: 13272
Name Gautam Maitra
Residence BB-11, Shantinath Apt, Vejalpur, Ahmedabad-51
We have several times over the last 3 years complained to the Kirti Gas Agency located in the address as stated above that
1. As of now, my complaint is that I have booked the Gas on the 8th of August 08. We were told that with 7-8 days delivery will be made.But now today is 29th, and no delivery has yet been made.
As I am trying to contact over phone, I tried fifty times over 2 hours, I find the phone no 26642003 was busy all the time. One time it was ringing but then no one picked up.This is nothing new. But an old trick of the Agency. So I am writing this complaint of harrassment and to reach appropriate authority who can direct the Agancey that it function heeding to consumer grievancer.( In support of that I am appending another consumer's complaint from the same area which was posted on the Internet Complaints Board
perform with for several years for not picking up phoner and giving delivery which becoemes as late as 25-30 days.
2.. For a refill process, each and every time we have to visit their place to book for refill.Then after 10-15 days when delivery does not come. we have to remind them again by visiting personally and then they deliver.This process is because the Gas Agency keep their one Land line No. in engaged mode most of the time. Or when it rings, hardly anyone pick up . All these are done purposefully to delay the process of delivery and the bottles are ofter delivered out of turn to others as has been pointed out a few times by me in front of office staff. But despite talking to Kirti Gas Official in the past several years, the system has not changed. So I would like the enforcement agencies to step0 in and take necessary measures to redress consumer grievance against the Gas Agnecy.
3.ANOTHER COMPLAINT BY ANOTHER CONSUMER COPIED BELOW
I am having gas connection with Kirti Gas Agency, Vejalpur, Ahmedabad, gujarat.
When ever we call number comes busy or if not bust they didnot pickup the phone.
We have to personally go and lodge the complaint.
Also they take 15-20 days to deliver the gas once call is lodged.
We cannot lodge new complaint before 10 days once new gas cylinder is received.
My name : Kumar Iyer
E-102 shrinandnagar V
vejalpur makarba road,
4.I am also drawing attention to the fact that toll free number 1260 conveyed by the Gas Agency does not function properly. Whenever the beep sound comes and the consumer need to record his complaint, the recording time has been set mischieviously to 1 second. So before you lodge a complaint, your complaint is blocked and you hear a Good Bye message. I tried for 3 times and every time the same way the automated sysem funtions.
5. Then I searched for Indian Oil site to find the details of Emergency Number and Helpline Number. But I was waiting for another shock to happen. As both the website links provided "Sorry" message
I am forwarding this mail to Ministry of Petroleum, Consumer Formum and other Enforecement Agency with a hope that the system of consumner support infrastructure professed, should actually function and the Agnecy should be brought to task for harrsaing the consumenr delibarely and planfully over the last several years.
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