[Resolved] Indane Gas / Shivashankar Agencies — Miserable service from shivashankar gas agency - Porur - Chennai | |
Dear Sir, Ref: Old Customer no: 67128 / New customer no: 23870, We are writing this mail with regard to the miserable service offered by M/S. Shivashankar agencies in Porur, Chennai in terms of LPG gas supply to us and mainly to the irresponsible handling of this issue by the agency. I would like to introduce myself G.S. Raji MohanRam, currently living in 47, Vaidhy nagar, Poonamallee, Chennai - 600 056 and customer of indane gas for the 4 years. I am writing this mail as a last resort to somehow get the indane LPG gas supplied to our home in above address. We made gas booking with Shivashankar agency thro phone on 25th March 2008 and were committed by the agency that we would receive the gas within 10 days. But we found that we didnot receive the gas even till now after 1 month. We kept reminding the agency after 10 days to get the LPG cylinder delivered but the response is very very poor and negligible. What is so hurting us is the way the employees are treating us and attending this issue. 25 days after booking, after repeated reminders from us, they simply informed over phone that they will not supply cylinder to us and asked us to change the gas agency under Kala agencies (operates as a seperate agency in the same office). They simply told us they will supply immediately if we come directly and change the agency address to Kala agencies. We went directly to the office on 23rd April to change the agency address so that we will get the gas immediately because we were running short of gas. They changed our connection to Kala agencies on the same day and promised us they will make the delivery on next day to avoid any more delay. But even after so many days they never bothered to deliver. When we called to ask what was happening, the reply was so shocking, deliberate and negligible from the employees. They simply told us they will not supply and ''DO AS WE WISH WHATEVER WE WANT TO''. Once we received this response from the employee we were shocked!!! at the kind of treatment they are giving to the customers. We are writing this mail as a last resort hoping that we will get proper response, treatment & our LPG cylinder promptly from the gas vendor. Hope to hear from you regarding this so that we will get some kind of justice against these kind of practises. With Kind regards G.S. Raji Mohan Ram [protected]. Poonamallee, Chennai. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
5 Comments | |
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Miserable service from shivashankar gas agency - Porur - Chennai
Dear Sir,
Ref: Old Customer no: 19809 & 71287
We are writing this mail with regard to the miserable service offered by M/S. Shivashankar agencies in Porur, Chennai in terms of LPG gas supply to us and mainly to the irresponsible handling of this issue by the agency.
I would like to introduce myself K. Raghuraman, currently living in No 10/5 5th Street, R. E. Nagar, Porur, Chennai - 600 116 and customer of indane gas for the 10 years. I am writing this mail as a last resort to somehow get the indane LPG gas supplied to our home in above address.
We made gas booking with Shivashankar agency thro 07-12-09 and were committed by the agency that we would receive the gas within 10 days. But we found that we didnot receive the gas even till now after 15-12-09. We kept reminding the agency after 10 days to get the LPG cylinder delivered but the response is very very poor and negligible. What is so hurting us is the way the employees are treating us and attending this issue.
10 days after booking, my will go and ask on 15-12-09 LPG Cylinder is not received employees is asking for the no my mother will give the book she told this not my work i[censored] tell the no i will give the reply. My mother is not educated.This is only your way of customer statisfication. First i[censored] give the respect to the customer.
We are writing this mail as a last resort hoping that we will get proper response, treatment & our LPG cylinder promptly from the gas vendor.
Hope to hear from you regarding this so that we will get some kind of justice against these kind of practises.
With Kind Regards,
K. Raghuraman
Ph - [protected]
Porur, Chennai - 116.
Dear Sir,
Ref: Old Customer no: 19809 & 71287
We are writing this mail with regard to the miserable service offered by M/S. Shivashankar agencies in Porur, Chennai in terms of LPG gas supply to us and mainly to the irresponsible handling of this issue by the agency.
I would like to introduce myself K. Raghuraman, currently living in No 10/5 5th Street, R. E. Nagar, Porur, Chennai - 600 116 and customer of indane gas for the 10 years. I am writing this mail as a last resort to somehow get the indane LPG gas supplied to our home in above address.
We made gas booking with Shivashankar agency thro 07-12-09 and were committed by the agency that we would receive the gas within 10 days. But we found that we didnot receive the gas even till now after 15-12-09. We kept reminding the agency after 10 days to get the LPG cylinder delivered but the response is very very poor and negligible. What is so hurting us is the way the employees are treating us and attending this issue.
10 days after booking, my will go and ask on 15-12-09 LPG Cylinder is not received employees is asking for the no my mother will give the book she told this not my work i[censored] tell the no i will give the reply. My mother is not educated.This is only your way of customer statisfication. First i[censored] give the respect to the customer.
We are writing this mail as a last resort hoping that we will get proper response, treatment & our LPG cylinder promptly from the gas vendor.
Hope to hear from you regarding this so that we will get some kind of justice against these kind of practises.
With Kind Regards,
K. Raghuraman
Ph - [protected]
Porur, Chennai - 116.
there is no tracking status from Gas Agnecies whether ordered items are delivered on time or not, why it is not delivered, they don't prepare any report which are outstanding delivery item as decending ordered date wise.
They should prepare report and track outstanding items. otherwise deliver man is playing as seperate agent and selling cylinder to others by getting money.
we too suffering 2 months with out gas, we are using Index top electric cooker...3 time i went directly to office.that time they said, it will be delivered today.. but nothing.. all false statement.
How your problem solved or not.
They should prepare report and track outstanding items. otherwise deliver man is playing as seperate agent and selling cylinder to others by getting money.
we too suffering 2 months with out gas, we are using Index top electric cooker...3 time i went directly to office.that time they said, it will be delivered today.. but nothing.. all false statement.
How your problem solved or not.
i am gomathi.cust no is 23152.booking no is 336599.booking date is 26.9.2011.i want gas delivery date.please send mail.
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