[Resolved]  Indane Gas Vendor : Roorkee Gas Service — Extreme irregularity in distributing gas cylinder refills

I am a resident of IIT Roorkee - our cooking gas dealer is "Roorkee gas service" (33 Civil Lines, Roorkee). I am fed up with the extreme irregularity of this dealer in distributing gas cylinder refills. As a recent example, when I went to make a booking for a refill of my gas cylinder on Sep 20, I was told about a rule that bookings were done three weeks after the date of delivery of the last cylinder. This meant that we were at the mercy of the gas cylinder deliverer as he would determine when we could make any subsequent booking for our gas cylinder refill. We were already using our spare second cylinder at that point. The people at Roorkee gas service said that they could not do nothing about the matter. I was then given the date Sep 24 to make the booking. On Sep 24, when I went for the second time, I was told that the cylinder would be delivered ten days after booking - Oct 4. As of Oct 11, 17 days after the date of booking, Sep 24, I still have not received a gas cylinder refill. Today when I went to "Roorkee gas service", saying that both our cylinders are now finished and inequired why I had still not received a refill a good 17 days after Sep 24, I was told that they themselves had received fresh cylinders yesterday and that I should be receiving the same on Oct 13. I have been given to understand by a friend in IIT Roorkee who had made a booking about the same time as I, that he had to go again and was then given a cylinder today. What the heck am I supposed to do?