[Resolved]  Indane Gas / Vikas Distributors — Not attending emergency calls and not providing emergency service

Address:

West Bengal

An Indane gas cylinder started leaking at 0800 hours. Tried to call Indane emergency numbers and those were switched off. After 0900 hrs, one call got through which advised us to contact the distributors,i.e. Vikas Distributors. No one responded there also. Perforce I personally went to Vikas Distibutor's office located about seven km away and lodged the complaint in person. I was promised that someone would be sent, but no one turned up even after six hrs of lodging the complaint. I contacted again the Indane emergency number and got through and was told that it could receive complaint only after Vikas Distributor was closed for the day and was advised to call again to complain. I do not know if I will ever get through and get the service.
I thought that gas leakage is an emergency situation , but Indane or Vikas Distributors seem not to have the same view.