Indane LPG — Refusal to book cylinder.

Iam consumer registered with NO.822344, MGA 1771, with Madhavi gas agency, Indane Gas Distributor, shaikpet, Hyderabad, and receiving supplies from the distributor .

As I am retired officer of government, I planned to visit pilgrim centres, frequently, thus out of station . This resulted in lesser utilisation of LPG refill which spread to three months. I have taken the last cylinder on 19th May 2008.

On 20th November, when I called Madhavi Gas Agency at 9-30 am, to book gas refill, they refused to do so, saying that my service is deactivated, and that I should submit my Original Gas connection voucher and receipts, to reactivate my service, and book refill.
Consequently I had to run to the Agency with all the papers and the counter incharge, on verification wanted me to get a xerox copy of the original connection voucher. I had to engage an auto to Towlichowki, for xerox copy, and produced to the Agency at 12 Noon, after spending Rs. 30/- on autos and wasting 2 hours for the purpose.
I fail to understand, as to why the agency incharge de deactivated my service, without intimation to me, and again made me to rush to the Agency, spending time and money.
I construe, that the Agency not only failed to discharge their responsibility, and not customer friendly, thus reflecting the hollow promise of good service. I am deeply hurt at the callous attitude of the Agency and its staff, towards a Senior Citizen, and a retired Officer.

I hope the Corporation authorities will mend such irresponsible distributors of LPG, and force them to render service as required from them. I hope my complaint will receive due attention, and will apprise your of the need to reorient the behaviour of Distributors and their staff.