[Resolved]  Indane - Lpg — Leak in cylinder

My Consumer No. i 20983 with M/s Sri Revathi Gas Agency, Chennai. I reported a leak in my cylinder to the after office hours Phone No. 22263898 on Sunday (March 08) at 4PM. The call attendant Mr. Sekar took down the details and informed me that the a mechanic will attend within 1 hour. As nobody turned up I called up again at 8PM and was informed that being a Sunday there were limited number of mechanics and also that there were more than 100 calls prior to mine which are pending. I called up M/s Sri Revathi Gas Agency (Ph#[protected] at 9.30 AM and informed them about the leak and my complaint made yesterday to the office hours phone number. The operator told me that she will send a mechanic within 1 hour. Again at 11.00 AM I called up the Gas agemcy and informed them that nobody had come to check the leakage. I also called up the Indane Customer Cell (Ph#[protected] and spoke to Mr. Selvam and informed him about the non action on the part of the Gas Agency and requested him to persuade the Gas Agency to attend to the problem. At 12.30 PM a mechanic came from the Gas Agency. He fit the regulator to the cylinder and lit the stove. He switched off the stove and said that it a problem with the washer and went out. Expecting him to return with the washer and on not seeing him I went out and found that he had already gone away. I immediately called up the Gas Agency and informed them. She told me that she will contact the mechanic and will ask him to return and attend to the leakage. Now it is 2:30 PM and there is no trace of any mechanic and the telephones of the Gas Agency and the the Indane Customer Cell just keep ringing. I kindly request the authorities concerned to look into this urgently as cannot afford to continuously purchase food from outside for my family.
Regards

Royston Crasta
(Phone#[protected]
Door No. 3/244, Plot No. 25, Balaram Nagar
Mappeddu P.O., Chennai - 600 073