[Resolved]  Indane LPG — Delay in supply

Dear Sir / Madam,

This is second time, I am lodging a complaint about enormous delay happening in supply of LPG. We have a domestic gas connection with Thachampilly Gas Agencies, Wadakanchery, Thrissur Dist. Kerala. This connection is in the name of my mother aged 70 retired from Southern Railway and my family comprises me, my wife our 2 small kids and parents. We both are working and my parents are retired. We leave for office morning at 8.30 am.

We have booked a cylinder on 19.01.09 and till date, we have not recieved the same. Whenever we try on their 2 landphone numbers, it is getting contineous engage tone. Once I have sat down in for 30 min at a stretch to acces them but in vain. Even if you get them on-line, the people who pick up the phone will be vey arrogant and rude and it was seeming that you are calling them to avail a free cylinder or some free service. As you know, if the service we deserved to get, are not getting, obvisouly any one may get annoyed and when we ask them - why this delay always...? without responding to this, they simply disconnect the phone, which is a real insult to an annoyed customer.

I am also working in a cusotmer oriented company calls Reliance Life Insurance as a Branch Manager and when we come across to such a filthy treatment from people who responsible... just tell me, how will we respond.

Today (19.03.09), exactly after 60 days from the date of booking and even after almost 18 - 20 min contineous trial on their phone, I got them on line and intimated to them that I have a small baby at home and my parents are aged, please try to deliver one Cylinder. To this, I got response that my turn will come in next week only and if you so desparate, just come to their office and if it is available I can take delivery of cylinder from their godown, which is about 1.5 km away from their office. Then I took a leave and gone to their office, where I have found a croud of about 60 plus customers gathered infront of their office. Few of them got the bill printed and have been asked to go their Godown to take delivery of cylinder. After almost 1 hr waiting infront of their office, one girl has told me that stock has been over and you just call on tommorrow to confirm whether they have any fresh load has come.

Now, please advise me what has to be done in this regard. As I told you I am working in a Insurance Company and we are standing in March. I have already taken a leave on today and tommorrow also I have to try my luck to get a cylinder, thats even after having booked for more than 60 days.

Please do resolve this issue on a war-foot basis to carry a good impression about a company, which has been awarded a "superbrand" in the country.

Regards,

Shaju Chacko
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