[Resolved]  Indane LPG — ABRUPT STOPPAGE OF LPG BOOKING

consumer no -29470
Agency - Rose Gas Agency, Adambakkam, Chennai - 600 088
Booked on - 01.02.2008
Delivery date Given by agency - 10.02.2008.
remember at 22550800 on 10.02.2008,11.02.2008,12.02.2008
very poor response every time gas booking and delivery.
very worst agency. kindly take steps and advise to the agency to deliver the cylinder on 13.02.2008

Sir,

Sub: LPG Consumer No 42475 – Refill booked on 22.01.2009 – Wait list No 229 – Non Delivery – issue of notice under Consumer Protection Act 1986 amended 2005 – Reg

I have booked a refill LPG domestic cylinder (vide Consumer No 42475) on 22.01.2009 and was given Wait list No 229. I was given to understand that the delivery will take 10 days from then on. However after lapse of 26 days I am yet to receive the refill from your agency.

My efforts to get the refill expedited over phone and also in person through your delivary boys who twice carried the invoices raised in my favour both on 6.2.2009 and 13.2.2009 have gone in vain. I do not know the intensions behind the behavior of your delivery boys in evading the refill supply to my house. I have also phoned up more than 5 times to your customer service personnel who assured me that ‘it will be delivered today’. Moreover the service personnel at the desk with your agency have been indifferent to my family members while answering the remainder call made by them.
Above all, on 13.2.2009 when the LPG delivery personnel of your agency was just behind our street (at about 10 AM) he assured me that he will deliver the refill cylinder immediately. Since no delivery was made even after my personal request at about 11:30 AM on 13.2.2009, I made a call to your service personnel to instruct the delivery boy to supply the refill immediately without any lapse of time. Your customer personnel who responded to my call assured that she will instruct the delivery boy for doing the needful. To my surprise and agony no supply of refill has taken place till the moment I am drafting this letter.

LPG is an essential commodity and is a part of life for the common man. Delivery schedules delayed have cumulative effect on the day-to-day life of consumer. Ministry of Petroleum Govt. of India has classified this as an essential commodity and it comes under the purview of essential commodity Act 1955, amended in 2006, thereon. On your part, as a service provider and failing to comply with the time schedule for refill you have become responsible for the deficiency of service warranting penal action under Consumer Protection Act 1986 amended by 2005.

Keeping in view of the fact that this is the first time your agency has failed to comply with the services to a consumer I give an opportunity to show cause the reasons for such abnormal delay and thereby warranting penal action for deficiency of service under the provisions of Consumer Protection Act 1986 amended by 2005.

If no reply is forthcoming in writing on or before 28.02.2009 along with the refill and also ensuring my right to book the subsequent refills on account o[censored]nwarranted delay, I will be constrained to file a suit claiming damages to a tune of Rs75, 000/= towards the mental agony, inconvenience caused to me as a consumer in getting the legitimate service from you as a service provider. This is exclusive of cost and other miscellaneous expenses I may have to incur on account of your deficiency of services.

I also reserve my right to proceed against you by filing a representation with the Honorable Minister for Food and Civil Supplies Govt. of Tamilnadu under the Essential Commodities Act 1955 amended in 2006 for alleged diversion of essential commodities for commercial purposes.

R. SRINIVASAN

i went to book second cylinder to M/S VIR GAS AGENCY 8 GANAPATHY STREET WEST MAMBALAM CHENNAI 600 033 FOR MY CONSUMER NO 12330 they said i have already two cylinder where else i have only one cylinder booked at 12/09/1971 at the park town co operative wholesale store ltd x405

on enquiry to the vir gas agency they said that there are two cylenders mentioned in their record from chintamani gas agencies old card no 780 but the domestic gas customer card given by vir gas agency on 08 04 1991 it is mentioned only one cylinder so please rectify your documents and response us to the earliest

PARKTOWNCO.OP.W/SALE LTD — not receiving 2nd cylinder

I had applied for 2nd cyclinder at 22/02/08 My name is V..MEENAKSHI CON,NUMBER.3433 The distributor From gave the number is 01/W 0034215.When i suppose to get my 2nd cyclinder.the using of one cycliner is not sufficient for me, please grant me the 2nd cclinder i booked. Thanking you V.MEENAKSHI