[Resolved]  Indane - Sudheendra Indane Gas Agency — Unable to book of refill gas cylinder even after 21 days. Booking executives providing untrustworthy responses for booking refill cylinders.

Respected Sir,

I have an Indane gas connection with Sudheendra Gas Agency, Indane Distributors, 80 Feet Road, Hennur Road, 2nd Main, H.B.R. Layout, Bangalore 560 084. My Indane Consumer number is S-19683.

The issue is that when I call them to book the refill cylinder, over the phone they just tell me that the booking is done and do not give me the booking number. They do not book the refill and falsely tell me that I would get my cylinder in 3 days. When I had called them again to check why the cylinder has not been delivered, another lady, at the counter told me that I had not booked the cylinder at all. She books the refill later. They are not taking the refill bookings even after 21 days. They say that the computer system is not allowing them to book and therefore they would book it later. This increases the refill delivery time to 45days. When asked, why they are doing such injustice, they are arrogantly replying to me saying “Go and complaint to whom ever you want”.

Sir, I would like you to see into this matter and bring justice for this kind of issues. They are also showing favoritism to certain other customers. Now, that I have questioned them about their behavior they have increased my delivery time. I have also called the sales office telephone number i.e. 22239473 to complain to some authorities about such unjust behavior. The lady who picked up the telephone also supported the gas agency and informs indirectly that, I will have to suffer any ways. Even she was telling me to go and complaint whoever I want to and where ever I want to. Such impolite officers are blocking our efforts to solve such unjust behavior with public service.

Sir, I request you to reply to my mail and provide me links to contact higher authorities. This matter has already gone to the agency through Indane officers and now, the agency is taking revenge on me trying to get 1 refill cylinder per month.

Request your kind self to do the needful.

Yours Sincerely
Luther VK