India Today Book Club — Reebok Fitness Kit not delivered

ITBC — non av. of site

ITBC07278868
INVOICENO. ORA[protected]
ORDER NO. OGA[protected]
SITE NOT AVAILABLE ON THE NET FOR CLAIMING THE FREE GIFTS AS ADVISED BY YOU.
http://offers.indiatodaybookclub, com

India Today Book Club REebok Fitness Kit — Order not Delivered

I have booked an order with Ref ID [protected] for Rebook Fitness kit on 29.01.09 & made all payments on the same day by credit card. Executive confirmed to delivered it with in 21 Days. After chasing a lot every time I got wrong & false information as well as commitments from senior executive. I have not seen such a redicolus & such a fake, false commited organisation. I must request to every individual not buy any product from India Today Book Club

India Today Book Club — Order not delivered completely

Hi,

This is to bring into your kind attention about a fraud on my order which has not been delivered completely.
I recieved a mail about a promo offer for a 20 devotional CDs pack and a holiday package worth Rs. 5000/- for just Rs. 999/- from India Today Book Club. I booked the order with order date as 3-Mar-2009. My order was delievered on 9-Mar-2009 only with 20 CDs pack. There was no information about my holiday package. There was a website URl provided as http://offers.indiatodaybookclub.com/gifts.htm and was asked to put my Unique number alongwith my email address.

I have been trying to enter my unique number as well as my email address but everytime I am recieving the same error message ' You have made incorrect entries. Kindly check and enter once again !!!'.
I tried to call india today book club on[protected] a number of times but could connect only twice after waiting on call for 10-12 minutes everytime. The customer service is at its worst and customer service representatives were so unprofessional and rude in tone and did not provide correct information. Last time I called india today book club on 10-Mar-2009 and the operator told me that my unique number is inactive and he has raised the request. The same unique number will be activated in 24 hrs. It has been now well over 48 hrs.

I am feeling cheated and feel like india today book club is a fraud and all the offers/promos are fraudulent. I am planning to lodge a complaint in Regional Cyber Crime office in Bangalore as well as my local police station. I will lodge a complaint in Consumer Forum also against India Today Book club and will send them a notice of fraud from court.

For your more info I am providing a few details printed on invoice:

Order Number: 0GA[protected]
Membership No: ITBC09918430
Unique Number:[protected]A[protected]

Regards,
Vikas

India Today Book Club — Reebok Fitness Kit Not Delivered

Following is my complaint:

My order no. 0GA[protected] dated 27-01-09, I ordered a Reebok Fitness Kit. I received the kit with wrong shoe size (I order no. 9 but received no.6) hence on instructions from Customer help[protected], I return the full parcel.

On 14-02-09 new order no. is given to me - 0GA[protected], but till date I have not received my order. Whenever I call helpline no., simple answer is given "order is fully / successfully processed and will receive the same in 1 week"

This has been going for last 3 weeks. The customer service reps are not even transferring the call to senior personnel reason given all are busy. Today 17-03-09 am told to wait for 15 days more.

Mr. Mayank, Ms. Shabnam Khan, Arvind, Dominic Savio, Priya, Ishleen all these employees give different reasons / excuses but not even one has helped. I feel am helpless as I am based in Mumbai and this company is in Delhi.

ITBC is fleecing innocent buyers. WORST SERVICE PROVIDER I HAVE COME ACROSS TILL DATE. HOW CAN ITBC BE SO CARELESS IN CATERING TO CONSUMERS NEEDS.


Regards
Girish Pai
[protected]
Mumbai

India Today Book Club — Ordered Reebok Fitness kit not delivered

Following is my complaint:

My order no. 0GA[protected] dated 27-01-09, I ordered a Reebok Fitness Kit. I received the kit with wrong shoe size (I order no. 9 but received no.6) hence on instructions from Customer help[protected], I return the full parcel.

On 14-02-09 new order no. is given to me - 0GA[protected], but till date I have not received my order. Whenever I call helpline no., simple answer is given "order is fully / successfully processed and will receive the same in 1 week"

This has been going for last 3 weeks. The customer service reps are not even transferring the call to senior personnel reason given all are busy. Today 17-03-09 am told to wait for 15 days more.

Mr. Mayank, Ms. Shabnam Khan, Arvind, Dominic Savio, Priya, Ishleen all these employees give different reasons / excuses but not even one has helped. I feel am helpless as I am based in Mumbai and this company is in Delhi.

ITBC is fleecing innocent buyers. WORST SERVICE PROVIDER I HAVE COME ACROSS TILL DATE.

India Today Book Club — Reebok Fitness Kit Not delivered

Below is my complaint but till date no action nor any reaction from ITBC (ACTUALLY THEY SHOULD RENAME THEIR COMPANY AS "ITCC - INDIA TODAY CHOR CLUB")

Following is my complaint:

My order no. 0GA[protected] dated 27-01-09, I ordered a Reebok Fitness Kit. I received the kit with wrong shoe size (I order no. 9 but received no.6) hence on instructions from Customer help[protected], I return the full parcel.

On 14-02-09 new order no. is given to me - 0GA[protected], but till date I have not received my order. Whenever I call helpline no., simple answer is given "order is fully / successfully processed and will receive the same in 1 week"

This has been going for last 3 weeks. The customer service reps are not even transferring the call to senior personnel reason given all are busy. Today 17-03-09 am told to wait for 15 days more.

Mr. Mayank, Ms. Shabnam Khan, Arvind, Dominic Savio, Priya, Ishleen all these employees give different reasons / excuses but not even one has helped. I feel am helpless as I am based in Mumbai and this company is in Delhi.

ITBC is fleecing innocent buyers. WORST SERVICE PROVIDER I HAVE COME ACROSS TILL DATE. HOW CAN ITBC BE SO CARELESS IN CATERING TO CONSUMERS NEEDS.


Regards
Girish Pai
[protected]
Mumbai

(ACTUALLY THEY SHOULD RENAME THEIR COMPANY AS "ITCC - INDIA TODAY CHOR CLUB")

Following is my complaint:

My order no. 0GA[protected] dated 27-01-09, I ordered a Reebok Fitness Kit. I received the kit with wrong shoe size (I order no. 9 but received no.6) hence on instructions from Customer help[protected], I return the full parcel.

On 14-02-09 new order no. is given to me - 0GA[protected], but till date I have not received my order. Whenever I call helpline no., simple answer is given "order is fully / successfully processed and will receive the same in 1 week"

This has been going for last 3 weeks. The customer service reps are not even transferring the call to senior personnel reason given all are busy. Today 17-03-09 am told to wait for 15 days more.

Mr. Mayank, Ms. Shabnam Khan, Arvind, Dominic Savio, Priya, Ishleen all these employees give different reasons / excuses but not even one has helped. I feel am helpless as I am based in Mumbai and this company is in Delhi.

ITBC is fleecing innocent buyers. WORST SERVICE PROVIDER I HAVE COME ACROSS TILL DATE. HOW CAN ITBC BE SO CARELESS IN CATERING TO CONSUMERS NEEDS.


Regards
Girish Pai
[protected]
Mumbai

Dear Mr.Sudha Bose Your complaint has been resolved on 31/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

I have the same problem with ITBC. I received an email offer for a Reebok Fitness Kit and tried to place the online order on 1st Feb. The credit card transaction did not go through. Following this the ITBC executives called me up and took my credit card number and gave me an order ref number which I am now told is invalid. However, my credit card statement shows the amount has been credited to ITBC.

I waited for the required 2-3 weeks and contacted ITBC on 27th Feb since I had still not received the order. I also received an email giving another order ref number which was assigned to the online order which did not go through asking me to pay for that order on delivery. I have been trying to get this resolved since then and have sent innumerable emails alongwith copies of previous correspondence which has both the order ref numbers and my credit card statement copy. The persons concerned obviously do not bother to read the contents of the emails or the documents and every email is answeered by a mail asking me to provide the ITBC membership number an the order ref numbers. I am not an ITBC member and I pity those who are. It has been over 2 months now and ITBC has no clue what to do with my order or my queries. I have spoken to atleast 10 executives so far .These include, Priya, Amit and Upendra among others and have repiled to emails received by Zeeshan Ahmed, Amit Kumar, Sushil Kumar, Geeta Gautam & Jamshed Ali with no resolution offered by any of the above.

I am also facing the same situation and I have also posted my wrong shoe size on Feb 14, 2009, but till now there is no update. They give fallacious reasons which will not solve the purpose. ITBC must be banned and responsible persons must be imprisoned for atleast 1 year.

India Today Book Club — Order not delivered

I had ordered for a movie voucher worth 588/- which was promised to be delivered in 10 days. It has been 3 weeks since I made the payment and still no voucher has been sent to me.

I had ordered Encyclopedia CDs on the basis of an advt that appeared in the newspaper, the order was made in Dec'08, payment of Rs.999 was debited the next day from my credit card, I got an sms on 7th Jan that i had missed the delivery, on calling up i found they had enetered the wrong address, i have been following up since then for the delivery, what i have been getting is just complaint nos. (27457, 84121) & the assurance that the delivery will be made within 14 days, my membership no is ITBC08780430, the order has still not been delivered till today (11.05.09), this is highly unexpected from a big group like INDIA TODAY

This is the mobile number of ITBC call center employee. Ask this person if you have issues with ITBC. They will take care. THIS NUMBER IS ONLY FOR ISSUES. If you have any issues CONTACT +91-[protected].

We have odered a sony ericson mobile rate 2998.00 with voucher of jet up to 7000.00 and surat jewellery voucher up to 5000.00 I have paid these payment by credit card our booking no. [protected]but till today we have not recieved the material please send our booked material as earliest and communicate me.
Thanks
S.N.Sahu

India Today Book Club — Reebok Kit not received

Hi

This is Venkatramna and after getting frustrated with the repeated call from ITBC I decided to buy the Reebok Kit. I had ordered the Track Suit of XXL Size and Shoes of Size11. But when the kit arrived the sizes delivered were nowhere near to my size as the Track Suit was of Medium size and the shoes were of Size 8. Hence I had to send it back to you on the 23rd of March. And
after making repeated calls I end up getting same reply that the replacement would be sent to me within 15 days. Today was the fourth time did I call the customer care and again got the same reply with a reference no. as 129883 against the order no. 0GA[protected]. This is my sincere request that atleast now live up to the name of India Today. I am very much frustrated with the deal I had with you and I assure you that now I am not going to make the same mistake again. When you cant provide good customer service then whats the point of selling such things. I am still waiting for the delivery of the kit.

India Today Book Club — Not received our reebok kit

Respected sir,
We booked our Reebok kit in INDIA TODAY BOOK CLUB on 28/11/09, on the name of Raxa v shah. Our customer I.D no. is[protected] and membership no. is ITBC09172860

We booked Reebok kit by phone and payment of Rs.3199 was done by credit card but till date we have not received our kit. They have given us a confirmation call and told us that we will receive our kit within 21 days but till date we have not received our kit and when we inquire they are not giving us proper response. So we hope that you will strictly look into the matter and do the needful.
Thanking you
Yours faithfully

R.V.Shah

Complain of Mr. R.V.Shah has been resolved as per his request we have processed refund RE10000559


in case any query kindly contact us at [protected]@indiatodaybookclub.com or at[protected]


Thanks & Regards
India Today Book Club

indiatodaybookclub — Accessories not received

Sir,

I have recvd KODAK Camera with invoice no ORB[protected]Order NoOGB[protected] on 10th of may.But I have not recvd 2GB Memory card, Battery charger,AV Cable & camera pouch as mentioned on the box.
Below is the mail sent to them.
I am sending back this product.Who is ur manager? I want to talk to him.You people are cheating the people.Being a popular news magazine u are loosing ur face doing things like this.

Regards

Girish


--- On Thu, 20/5/10, Girish Udupi <[protected]@yahoo.com> wrote:


From: Girish Udupi <[protected]@yahoo.com>
Subject: Fw: RE: Kodak Camera(CAT NO[protected]ITBC09956766
To: "itbc" <[protected]@indiatodaybookclub.com>, [protected]@indiatodaybookclub.com, [protected]@indiatodaybookclub.com, [protected]@indiatodaybookclub.com
Date: Thursday, 20 May, 2010, 8:49 PM

What happened? No reply?

Regards

Girish


--- On Mon, 17/5/10, Girish Udupi <[protected]@yahoo.com> wrote:


From: Girish Udupi <[protected]@yahoo.com>
Subject: Fw: RE: Kodak Camera(CAT NO[protected]ITBC09956766
To: "itbc" <[protected]@indiatodaybookclub.com>
Date: Monday, 17 May, 2010, 6:22 PM


Pls do the needfull.
Regards

Girish


--- On Mon, 17/5/10, Girish Udupi <[protected]@yahoo.com> wrote:


From: Girish Udupi <[protected]@yahoo.com>
Subject: RE: Kodak Camera(CAT NO[protected]ITBC09956766
To: "Response" <[protected]@indiatodaybookclub.com>
Date: Monday, 17 May, 2010, 6:01 PM

But its written on the pack that its there inside.But I have not got it.I dont want this product then.I will send it back.Pls repay my whole amount.You are cheating the people.I will forward this message to all my friends & relatives.
I am sending it back.repay my money.

Regards

Girish


--- On Mon, 17/5/10, Response <[protected]@indiatodaybookclub.com> wrote:


From: Response <[protected]@indiatodaybookclub.com>
Subject: RE: Kodak Camera(CAT NO[protected]ITBC09956766
To: "'Girish Udupi'" <[protected]@yahoo.com>
Date: Monday, 17 May, 2010, 12:19 PM

Dear Member,



We sincerely apologize for the inconvenience caused to you in this regard.



With reference to your mail we would like to inform you that we are not providing accessories (2GB memory stick, AV cable and camera pouch and battery charger) with the order.



Please again accept our sincere apologize for the inconvenience caused to you.



We would like to inform you that we will be happy to render any other clarification that you may require in future.



Your valuable association with India Today Book Club is prestigious for us.



For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)



Thanks & Regards,

Piyush Thapa

Executive-Customer Relations

India Today Book Club



From: Girish Udupi [ mailto:[protected]@yahoo.com ]
Sent: Saturday, May 15, 2010 9:24 PM
To: response (ITBC)
Cc: [protected]@kodak.com
Subject: Kodak Camera(CAT NO[protected]



Sir,

I have recvd KODAK Camera with invoice no ORB[protected]Order NoOGB[protected] on 10th of may.But I have not recvd 2GB Memory card, Battery charger,AV Cable & camera pouch as mentioned on the box.

Kindly arrange to send the same as soon as possible.

Waiting for reply



Regards



Girish

India Today Book Club — regarding not received kit

Dear sir/madam,
I have made a subscription four month before , and the amount has been deducted from my credit card, my sub no is[protected].. when i used to talk to any customer care they used to tell wait for 21 days, even i have made more than ten times call and e-mails .. even his no[protected] is just wasting my call charges now nobody ans over there and even there toll free no is now not working i.e. [protected].

This is too much mental harassment for me..what i supposed to do that now i dont know,


Umesh vadoliya
[protected]