[Resolved] India Today Book Club — Non delivery of product | |
I had ordered for Britannica Encyclopedia Jumbo pack from India Today Book Club and paid through my Credit Card. I received a confirmation mail on April 30, 2008 stating that the payment has been received and quoted my order number. They asked for 2-3 weeks for delivery. I waited for a long time, and followed up sometime in 1st Week of June, 2008. The customer care executive replied that the product has been despatched. After a week, I again called for follow up and got a reply that the consignment got rejected as the consignee refused to accept. The fact is that no one even came to my address. Then I received a mail that the consignment was rejected. I again confirmed to resend the consignment on June 28, 2008. I am still waiting for the product even after such a long time. My order no. is. 0GA[protected]. Kindly help me in this matter. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 9 Comments | |
Comments
Dear Mr. Ram wahi Your complaint has been resolved on 17/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:
[protected]@indiatodaybookclub.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.
[protected]
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:
[protected]@indiatodaybookclub.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.
[protected]
Dear Mr. Ramanathan Your complaint has been resolved on 17/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:
[protected]@indiatodaybookclub.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.
[protected]
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:
[protected]@indiatodaybookclub.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.
[protected]
Dear Mr. Dr. A.K.Shukla Your complaint has been resolved on 9/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:
[protected]@indiatodaybookclub.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.
[protected]
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:
[protected]@indiatodaybookclub.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.
[protected]
Dear Mr. Nitin Sharma Your complaint has been resolved on 15/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:
[protected]@indiatodaybookclub.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.
[protected]
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:
[protected]@indiatodaybookclub.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.
[protected]
i had booked an order for track suit and shoes vide order no. OGA[protected] on 28th jan 2009. the payment of rs. 3199 was made by credit card on the same day. Till date i have not recieved delivery. Repeated complaints to the company on phone/email have not proved fruitful.
Dear Mr. Utpal Das Your complaint has been resolved on 20/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:
[protected]@indiatodaybookclub.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.
[protected]
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:
[protected]@indiatodaybookclub.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.
[protected]
Govt of India
National Disaster Management Authority
NDMA Bhawan, A-1,
Safdarjung Enclave, New Delhi-110 029
Tel no.:[protected]; Fax no.:[protected]
NO.G-II-4-09/10-SSP DATE: 21/04/09
To,
The Magistrate
District Consumer Disputes
Redressal Forum
C-22&23 Udyog Sadan
Mehrauli, Delhi- 68
Sub: Reg refund of money on non receipt of product
Sir
I booked an office kit over phone on 18/02/09 with India Today Book Club costing Rs 2799/-- and paid the amount by my credit card on the same day over phone.
2. According to them, the product will reach to me within 14 days but till now I have not received the product. The details of the order are as below:
Membership no.-ITBC[protected] booking date 18/02/09
Booking ID[protected]
Consignment no. [protected] by Blue Dart courier date 27/02/09.
3. I called to India Today Book club about non receipt of product and complaint about this 5 times as below:
On 17/03/09 to Mr Anant Complaint no: 24137
On 02/04/09 to Mr Amit Complaint no: 49351
On 02/0-04/09 to Mr Jitender Complaint no: 49902
On 13/04/09 to Mr Rvinder Complaint no: 63586
On21/04/09 to Mr Ashutosh Complaint no: 75212
On 21/04/09 to Mr Justin Fernades Complaint no: 75255
4. Everyone responded that you will receive the product within next 4 working days but not yet received and am mentally harassed. And no action has been taken on the complaints as the product has not delivered to me onmy residential add as: Qtr no 222, CRPFqtrs, Sector 16-b Dwarka New Delhi -75.
5. I requested them to cancel the order and remit me Rs2799/-- with interest, they say either to mail or write us to cancel the order and no interest will be give as per their policy Whereas I am of the opinion that when order can be taken over phone, it can be cancelled over phone after verifying the identity.
6. It is therefore requested to kindly look into the matter so that my money be returned with interest and I be compensated for the mental harassment and coy makes consumer friendly policies so that customers are not harrased
Thanking You
Encls: email details
Yours faithfully
Suresh Singh,
Asst Commdt
[protected]
[protected]
contd
VARIOS E MAILS DONRE TO BOOK CLUB
Dear Sir
Pl mail me the complaints lodged by me tov you for non Delivering the Product. pl donot send me the computer generated replies.
Suresh Singh
--- On Tue, 28/4/09, suresh payal <[protected]@yahoo.co.in> wrote:
From: suresh payal <[protected]@yahoo.co.in>
Subject: Fw: RE: Fw: RE:
To: "book club" <[protected]@offers.indiatodaybookclub.com>
Date: Tuesday, 28 April, 2009, 5:45 PM
Dear Sir
why you r not providing me the details of my complaints from the datwe of purchase.
Suresh Singh
--- On Tue, 28/4/09, Book_club <[protected]@offers.indiatodaybookclub.com> wrote:
From: Book_club <[protected]@offers.indiatodaybookclub.com>
Subject: RE: Fw: RE:
To: "'suresh payal'" <[protected]@yahoo.co.in>
Date: Tuesday, 28 April, 2009, 2:57 PM
Dear Member,
We apologize for the inconvenience cause to you.
With reference to your mail, we would like to have a scan copy of your credit card statement, so that we can check the details and help you in the same.
Kindly make a note of your membership number for future reference.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always
For further queries & assistance please feel free to call at our helpline[protected]/[protected]Toll Free no.)
Thanks & Regards
Sumit Arora
India Today Book Club
________________________________________
From: suresh payal [mailto:[protected]@yahoo.co.in]
Sent:[protected]:15
To: [protected]@offers.indiatodaybookclub.com
Subject: Re: Fw: RE:
Dear Sir,
Pl cancel my order and refund my amount with interestand send the details as desired at the earliest so that the information can be presented in consumer court. i feel cheated by you and feel harrassed.
Hope you will reply at the earliest
thanks
Suresh Singh
[protected]
--- On Mon, 27/4/09, suresh payal <[protected]@yahoo.co.in> wrote:
From: suresh payal <[protected]@yahoo.co.in>
Subject: Fw: RE:
To: "book club" <[protected]@offers.indiatodaybookclub.com>
Date: Monday, 27 April, 2009, 11:22 AM
Dear Sir
i am greatful that atleast u replied . Anyhow I REQUESTED FOR THE DETAILS OF CONVERSATION WHICH YOU HAVENOT SENT. KINDLY SEND AT THE EARLIEST. For you, its a case where a product was not sent but for me its totALL HARRASSMENT. I THEREFORE REQUEST YOU TO KINDLY PROVIDE ME THE DETALS TO PRODUCE BEFORE COURT. I HAVE NO OPTION LEFT .
PL DO THE NEEDFUL. REGARDS
suresh singh
--- On Sun, 26/4/09, Book_club <[protected]@offers.indiatodaybookclub.com> wrote:
From: Book_club <[protected]@offers.indiatodaybookclub.com>
Subject: RE:
To: "'suresh payal'" <[protected]@yahoo.co.in>
Date: Sunday, 26 April, 2009, 10:11 AM
Dear Member,
We apologize for the inconvenience caused to you as well as for replying late.
In this regard we would like to inform you that your order was well dispatched on 27th Feb. 2009. But due to some postal problem neither it had reached to you nor it had returned back to us.
so this is our humble request to you kindly provide us some time as soon a s the parcel will return back to us as undelivered we will arrange your refund at the earliest. As we have also forwarded your complaint to our concerned department.
We request you to kindly wait for some more time and you will receive the same very soon.
We value your association with the India Today Book Club and assure you of our best possible services in future.
Please do call us at[protected],[protected] toll free or for any further query get back to us.
Best Regards,
India Today Book Club
________________________________________
From: suresh payal [mailto:[protected]@yahoo.co.in]
Sent:[protected]:36
To: [protected]@offers.indiatodaybookclub.com
Subject:
Sir
ii Suresh Singh booked a product costing Rs 2799/---- on 18/02/09. the details are as under
Mmbership no-ITBC 09875456
Booking ID[protected]
Consignment no [protected] blue Dart courier date 27/02/09
Any how i havent receved your product till now and fed up with your answers on your call centres citing one or othr reasons for non delivering the product. and feels very much harrased and cheated and wants to cancel the order wih the condition to refund my money back with interst which your telecallers refused saying such refund is not in their company policy. I was neither told during booking the product that after paying for the product neither the product will be deliverd nor refund wil be done.
NOW I HAVE NO OPTION LEFT THAN TO MOVE CONSUMER COURT .
I therefore request to kindly mail me the full detail of my conversation from the date of booking to various complaints made by during the period to present before the court.
HOPE YOU WILL SEND THE DETAILS AT THE EARLIEST.
regards Suresh singh
[protected]
________________________________________
Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! Edition * Click here!
________________________________________
Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! Edition * Click here!
National Disaster Management Authority
NDMA Bhawan, A-1,
Safdarjung Enclave, New Delhi-110 029
Tel no.:[protected]; Fax no.:[protected]
NO.G-II-4-09/10-SSP DATE: 21/04/09
To,
The Magistrate
District Consumer Disputes
Redressal Forum
C-22&23 Udyog Sadan
Mehrauli, Delhi- 68
Sub: Reg refund of money on non receipt of product
Sir
I booked an office kit over phone on 18/02/09 with India Today Book Club costing Rs 2799/-- and paid the amount by my credit card on the same day over phone.
2. According to them, the product will reach to me within 14 days but till now I have not received the product. The details of the order are as below:
Membership no.-ITBC[protected] booking date 18/02/09
Booking ID[protected]
Consignment no. [protected] by Blue Dart courier date 27/02/09.
3. I called to India Today Book club about non receipt of product and complaint about this 5 times as below:
On 17/03/09 to Mr Anant Complaint no: 24137
On 02/04/09 to Mr Amit Complaint no: 49351
On 02/0-04/09 to Mr Jitender Complaint no: 49902
On 13/04/09 to Mr Rvinder Complaint no: 63586
On21/04/09 to Mr Ashutosh Complaint no: 75212
On 21/04/09 to Mr Justin Fernades Complaint no: 75255
4. Everyone responded that you will receive the product within next 4 working days but not yet received and am mentally harassed. And no action has been taken on the complaints as the product has not delivered to me onmy residential add as: Qtr no 222, CRPFqtrs, Sector 16-b Dwarka New Delhi -75.
5. I requested them to cancel the order and remit me Rs2799/-- with interest, they say either to mail or write us to cancel the order and no interest will be give as per their policy Whereas I am of the opinion that when order can be taken over phone, it can be cancelled over phone after verifying the identity.
6. It is therefore requested to kindly look into the matter so that my money be returned with interest and I be compensated for the mental harassment and coy makes consumer friendly policies so that customers are not harrased
Thanking You
Encls: email details
Yours faithfully
Suresh Singh,
Asst Commdt
[protected]
[protected]
contd
VARIOS E MAILS DONRE TO BOOK CLUB
Dear Sir
Pl mail me the complaints lodged by me tov you for non Delivering the Product. pl donot send me the computer generated replies.
Suresh Singh
--- On Tue, 28/4/09, suresh payal <[protected]@yahoo.co.in> wrote:
From: suresh payal <[protected]@yahoo.co.in>
Subject: Fw: RE: Fw: RE:
To: "book club" <[protected]@offers.indiatodaybookclub.com>
Date: Tuesday, 28 April, 2009, 5:45 PM
Dear Sir
why you r not providing me the details of my complaints from the datwe of purchase.
Suresh Singh
--- On Tue, 28/4/09, Book_club <[protected]@offers.indiatodaybookclub.com> wrote:
From: Book_club <[protected]@offers.indiatodaybookclub.com>
Subject: RE: Fw: RE:
To: "'suresh payal'" <[protected]@yahoo.co.in>
Date: Tuesday, 28 April, 2009, 2:57 PM
Dear Member,
We apologize for the inconvenience cause to you.
With reference to your mail, we would like to have a scan copy of your credit card statement, so that we can check the details and help you in the same.
Kindly make a note of your membership number for future reference.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always
For further queries & assistance please feel free to call at our helpline[protected]/[protected]Toll Free no.)
Thanks & Regards
Sumit Arora
India Today Book Club
________________________________________
From: suresh payal [mailto:[protected]@yahoo.co.in]
Sent:[protected]:15
To: [protected]@offers.indiatodaybookclub.com
Subject: Re: Fw: RE:
Dear Sir,
Pl cancel my order and refund my amount with interestand send the details as desired at the earliest so that the information can be presented in consumer court. i feel cheated by you and feel harrassed.
Hope you will reply at the earliest
thanks
Suresh Singh
[protected]
--- On Mon, 27/4/09, suresh payal <[protected]@yahoo.co.in> wrote:
From: suresh payal <[protected]@yahoo.co.in>
Subject: Fw: RE:
To: "book club" <[protected]@offers.indiatodaybookclub.com>
Date: Monday, 27 April, 2009, 11:22 AM
Dear Sir
i am greatful that atleast u replied . Anyhow I REQUESTED FOR THE DETAILS OF CONVERSATION WHICH YOU HAVENOT SENT. KINDLY SEND AT THE EARLIEST. For you, its a case where a product was not sent but for me its totALL HARRASSMENT. I THEREFORE REQUEST YOU TO KINDLY PROVIDE ME THE DETALS TO PRODUCE BEFORE COURT. I HAVE NO OPTION LEFT .
PL DO THE NEEDFUL. REGARDS
suresh singh
--- On Sun, 26/4/09, Book_club <[protected]@offers.indiatodaybookclub.com> wrote:
From: Book_club <[protected]@offers.indiatodaybookclub.com>
Subject: RE:
To: "'suresh payal'" <[protected]@yahoo.co.in>
Date: Sunday, 26 April, 2009, 10:11 AM
Dear Member,
We apologize for the inconvenience caused to you as well as for replying late.
In this regard we would like to inform you that your order was well dispatched on 27th Feb. 2009. But due to some postal problem neither it had reached to you nor it had returned back to us.
so this is our humble request to you kindly provide us some time as soon a s the parcel will return back to us as undelivered we will arrange your refund at the earliest. As we have also forwarded your complaint to our concerned department.
We request you to kindly wait for some more time and you will receive the same very soon.
We value your association with the India Today Book Club and assure you of our best possible services in future.
Please do call us at[protected],[protected] toll free or for any further query get back to us.
Best Regards,
India Today Book Club
________________________________________
From: suresh payal [mailto:[protected]@yahoo.co.in]
Sent:[protected]:36
To: [protected]@offers.indiatodaybookclub.com
Subject:
Sir
ii Suresh Singh booked a product costing Rs 2799/---- on 18/02/09. the details are as under
Mmbership no-ITBC 09875456
Booking ID[protected]
Consignment no [protected] blue Dart courier date 27/02/09
Any how i havent receved your product till now and fed up with your answers on your call centres citing one or othr reasons for non delivering the product. and feels very much harrased and cheated and wants to cancel the order wih the condition to refund my money back with interst which your telecallers refused saying such refund is not in their company policy. I was neither told during booking the product that after paying for the product neither the product will be deliverd nor refund wil be done.
NOW I HAVE NO OPTION LEFT THAN TO MOVE CONSUMER COURT .
I therefore request to kindly mail me the full detail of my conversation from the date of booking to various complaints made by during the period to present before the court.
HOPE YOU WILL SEND THE DETAILS AT THE EARLIEST.
regards Suresh singh
[protected]
________________________________________
Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! Edition * Click here!
________________________________________
Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! Edition * Click here!
Booking ID[protected]
Product : C160 Camera
After almost month of booking (i.e. after payment), India Today Book Club is not able to provide details as to
1. Why their is delay?
2. By what date they will deliver product to me?
3. What does order under process exactly mean?
Everytime I write to them I get reply that my order is under process. I think its a clearcut fraud and people trying to place order with them should take enough care. At this point, I think I have lost my Rs 5300 and further money which I will invest in taking legal action agaist india today book club.
Product : C160 Camera
After almost month of booking (i.e. after payment), India Today Book Club is not able to provide details as to
1. Why their is delay?
2. By what date they will deliver product to me?
3. What does order under process exactly mean?
Everytime I write to them I get reply that my order is under process. I think its a clearcut fraud and people trying to place order with them should take enough care. At this point, I think I have lost my Rs 5300 and further money which I will invest in taking legal action agaist india today book club.
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