[Resolved]  India Today Book Club — non refund of amt

Address:

Ujjain, Madhya Pradesh

Dear All,

Can any body revert the status of my refund awaiting form last six months, every time when I call your customer support the replay is same that It will be done with in a weeks time . I want the date when I can receive the amt in my Hand.

You people are cheating the customers , using the money from last six months & not reverting the status.

I am very much fed up with your working.


Khuzema Sanwerwala

From: Order [mailto:[protected]@indiatodaybookclub.com]
Sent: Friday, June 25, 2010 9:43 AM
To: 'khuzema Sanwerwala'
Subject: RE: order no[protected]R ITBC09184108 refund status.

Dear Member,

We sincerely apologize for the inconvenience caused to you in this regard.

With reference to your mail we would like to inform you that it is not possible to tell you the exact date for the same so we request you kindly wait for few days as soon as we receive a revert from them we will inform you regarding the same.

We would like to inform you that we will be happy to render any other clarification that you may require in future.

Your valuable association with Bag It Today is prestigious for us.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days) or mail us [protected]@bagittoday.com or [protected]@bagittoday.com.

Thanks & Regards,
Shiv
Executive-Customer Relations
Bagittoday Team

________________________________________
From: khuzema Sanwerwala [mailto:[protected]@gmail.com]
Sent: Thursday, June 24, 2010 10:42 AM
To: [protected]@indiatodaybookclub.com; offers bag; orders bag; Baljeet
Subject: RE: order no[protected]R ITBC09184108 refund status.

Dear All,

Go through the below mail trail , This is the same replay every time I mailed or call you. I want the date when I am getting the money. Gave me the contact details of your concern person so that I talked to them directly.


Khuzema Sanwerwala

From: Order [mailto:[protected]@indiatodaybookclub.com]
Sent: Thursday, June 24, 2010 10:23 AM
To: 'khuzema Sanwerwala'
Subject: RE: order no[protected]R ITBC09184108 refund status.

Dear Member,

We apologies for inconvenience cause to you.

With reference to your mail, we would like to inform you that your complaint has been forwarded to our concerned department. We will get back to you with positive response once we receive a revert from the same.

Assure you of our best possible services always.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us [protected]@bagittoday.com or [protected]@bagittoday.com or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days) or write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
Shiv
Bagittoday Team

________________________________________
From: khuzema Sanwerwala [mailto:[protected]@gmail.com]
Sent: Wednesday, June 23, 2010 12:53 PM
To: [protected]@indiatodaybookclub.com; orders bag
Subject: RE: order no[protected]R ITBC09184108 refund status.
Dear All,

The is regarding the refund status . I had not received the amt. till date. You peoples are cheating me. Every time when I call your support no the replay is same the Process will start with in 2 -3 days and U will get the amt with in 21 Days. I don’t know when is your 21 days get completed as its pending from last 3 months.
I wish I have to Go to consumer court for the same .


Regards


Khuzema

From: Order [mailto:[protected]@indiatodaybookclub.com]
Sent: Monday, May 03, 2010 12:23 PM
To: 'khuzema Sanwerwala'
Subject: RE: order no[protected]R ITBC09184108

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that as soon as the parcel will be taken in stock we will do needful as per your intimation.

Your valuable association with India Today Book Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
________________________________________
From: khuzema Sanwerwala [mailto:[protected]@gmail.com]
Sent: Monday, May 03, 2010 12:07 PM
To: [protected]@indiatodaybookclub.com
Subject: RE: order no[protected]R ITBC09184108

Dear All,

I got the call from courier person on 30th of May 10 . I had refused to collect the material.

Gave me the further status.

Regards

Khuzema

From: Order [mailto:[protected]@indiatodaybookclub.com]
Sent: Monday, May 03, 2010 11:42 AM
To: 'khuzema Sanwerwala'
Subject: RE: order no[protected]R ITBC09184108

Dear Member,

We apologies for the inconvenience cause to you.

With reference to your mail we would like to inform you that as your order[protected]R have been dispatched from our end it would not be possible for us to cancel your order. Kindly refuse the order when it arrives at your door step.

Details: - consignment number- [protected] through ARAMEX courier on 25-APR-2010.

As soon as the parcel will be taken in stock we will process your refund.

We value our customer and trust that you enjoy our products.

Your valuable association with India Today Book Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club

________________________________________
From: khuzema Sanwerwala [mailto:[protected]@gmail.com]
Sent: Saturday, May 01, 2010 5:00 PM
To: [protected]@indiatodaybookclub.com
Subject: RE: order no[protected]R ITBC09184108

Dear All,

Can anybody tell me what’s going on ,? Firstly you are not delivering the material on time then If I am cancelling the order then you are not going it also.

Pls cancel the order & return the amt back to me on immediate basis. I don’t want to keep any relation with ITBC it’s the biggest fraud company.

I don’t know what is the system you have , if you are not able to provide any customer support.

Pls revert when I am getting my money back?


Regards


Khuzema

From: Order [mailto:[protected]@indiatodaybookclub.com]
Sent: Friday, April 30, 2010 2:43 PM
To: 'khuzema Sanwerwala'
Subject: RE: order no[protected]R ITBC09184108

Dear Member,

We sincerely apologize for the inconvenience caused to you in this regard.

With reference to your mail we would like to inform you that due to some technical problem our request to cancel your order[protected]R doesn’t reach to our respected department so we request you to kindly refuse the parcel at your doorsteps as soon as we receive the parcel back we will start your refund process.

We assure you to provide our best possible services in future.

We would like to inform you that we will be happy to render any other clarification that you may require in future.

Your valuable association with India Today Book Club is prestigious for us.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards,
Shiv Bahadur
Executive-Customer Relations
India Today Book Club

________________________________________
From: khuzema Sanwerwala [mailto:[protected]@gmail.com]
Sent: Friday, April 30, 2010 11:02 AM
To: [protected]@indiatodaybookclub.com
Subject: RE: order no[protected]R ITBC09184108

Dear All,

Gave me the status of order.


Regards

Khuzema

From: Order [mailto:[protected]@indiatodaybookclub.com]
Sent: Friday, April 23, 2010 1:07 PM
To: 'khuzema Sanwerwala'
Subject: RE: order no[protected]R ITBC09184108

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that we have forwarded your complain to our concerned department. We request you to kindly wait for few days. You will receive the same soon.

Please note your Membership number ITBC09184108 for your future references.

Your valuable association with India Today Book Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
________________________________________
From: khuzema Sanwerwala [mailto:[protected]@gmail.com]
Sent: Tuesday, April 20, 2010 4:53 PM
To: [protected]@indiatodaybookclub.com
Subject: RE: order no[protected]

Dear All,

I had already forwarded scan copy of Card Statement , Pls find it again as attachment.

Gave me the dispatch details , I wish my material should reached me in next two days of time.


Regards

Khuzema Sanwerwala


From: Order [mailto:[protected]@indiatodaybookclub.com]
Sent: Tuesday, April 20, 2010 3:23 PM
To: 'khuzema Sanwerwala'
Subject: RE: order no[protected]

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we request you to kindly provide us the scanned copy of your credit card statement along with the AUTH code (Authentication Code) so that we can check the details and inform you the same.

Waiting for your revert.

We value our customer and trust that you enjoy our products.

Your valuable association with India Today Book Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
________________________________________
From: khuzema Sanwerwala [mailto:[protected]@gmail.com]
Sent: Monday, April 19, 2010 10:03 AM
To: [protected]@indiatodaybookclub.com; [protected]@indiatodaybookclub.com
Subject: order no[protected]


Sir,

This is regarding the order no.[protected] placed on 30th March 10. As per you executive the material is supposed by 15th April 10. But not received . Then on 13th April I had call your customer support no , from their I got the information that due to some payment mismatch my order had not been executed , you executive had asked me to send the copy of my credit card Statement along with Transition id. I had submitted the same on 13th. Then again on 15 I had contacted your customer support , they replied that it will take another 10 days to delivery the material.

Now let me know is this the way to do the business you are simply cheating the customers .

Pls let me know the exact status of material or refund my amt on immediate basis. Else I have to go to consumer court for the same.

Regards

Khuzema.


________________________________________
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

________________________________________
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

________________________________________
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

________________________________________
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

________________________________________
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

________________________________________
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

________________________________________
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.