[Resolved] India Today Book Club — Non refund of amount | |||
I had booked two products vide order no [protected] & [protected] for Samsung Touch screen phone & Phillips DVD. However the amount debited to my account was twice the cost of mobile. Immediately the next day I have cancelled both the orders and asked for refund . I have received refund for order [protected] whereas for the other order it was dispatched to me . I have returned the same thru BLue Dart and in spite of continous followup for last six months no refund is forthcoming . Member ship no ITBC 09111823.b They have stopped replying to my mails for the past one week Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
India Today Book Club — Refund is credited at given time
Hi ,I have order a product from 29th of September 2009 from India today book club.But till February 11th i didn't receive my order from there end.
So finally i decided to cancel my order 11th of February 2010 and raised a request for canceling my order.At that time they (India Today customer care agent) make a commitment to refund my my amount with in 15-21 working day.
After one month when i asked them about the status for my refund amount they again say they required some more time to refund the amount.
Please suggest what i should do ??
regards
Vinay
I had booked a Samsung Touch screen & Phillips DVD player instead of Phillips DVD the cost of Samsung was debited twice to my credit card account. Immediately the next day I have cancelled both the orders .
After persitent followup I received refund for 1 mobile and in spite of cancelling the order the mobile was dispatched to my residence without intimation.
I have redispatched the phone to India Today on 19.12.09 the same was received by them on 21.12.09 nt.
In Spite for providing all proofs of receipts no refund is forthcoming . The only reply received is that we are following up the concerned dept
Regards,
Milind Salgar
After persitent followup I received refund for 1 mobile and in spite of cancelling the order the mobile was dispatched to my residence without intimation.
I have redispatched the phone to India Today on 19.12.09 the same was received by them on 21.12.09 nt.
In Spite for providing all proofs of receipts no refund is forthcoming . The only reply received is that we are following up the concerned dept
Regards,
Milind Salgar
India Today Book Club — NON REFUND OF BOOKING AMOUNT.
IN FEB'2010 I BOOKED A DIGITAL CAMARA FROM INDIA TODAY BOOK CLUB. MY BOOKING ORDER No.[protected]KODAK CAMARA ). WHEN I HAVE NOT RECEIVED MY PRODUCT I CONTRACT THE INDIA TODAY BOOK CLUB BY e MAIL & TELEPHONE. THEY TOLD ME THAT THAT MY AREA COMES IN A NON DELIVERY AREA. AFTER THIS I REQUEST THEM TO REFUND MY BOOKING AMT. AFTER SEVERAL REMINDER I HAVE NOT RECEIVED MY BOOKING AMT. YOU ARE REQUESTED TO KINDLY TAKE ACTION AGAINST INDIA TODAY BOOK CLUB FOR THIS.THANKS
RAM AVTAR
INDIAN OIL CORPORATION LTD
VPO MANESAR
DIST. GURGAON (HR) - 122050
MOBILE No. [protected]
E MAIL - [protected]@GMAIL.COM
Can anybody help me with india today book club refund... I placed an order on 3rd of march... but they sent me less items than what they promised so i had no option to cancel it.... now for past 6 months i have been mailing and calling them my phone bill for india today book club has gone to 500 now..... but ever time there is only one answer we have forwarded your complain and it will be done in a next week or so......This is ridiculous behavior..........
check these mails
================================================================================...⇄
It has now been almost 1 month since i was said that the refund request no is generated but has not been uploaded in the system ... This way too much time. Urgently send me my refund reqest no and send me my money .
-----Original Message-----
From: Response
Sent: 11/06/2010 12:44:01
Subject: RE: Cancellation of orders. ITBC10306415
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have already
forwarded your complain to our concern department and we are following the
matter with them. We request you that kindly wait for some days. We will do
the needful soon.
We appreciate your patience and hope that you shall bear with us in the
interim.
We value our customer and trust that you enjoy our products.
Request you to have faith in the company and we won't let you down.
We shall be happy to render any further assistance or clarification that you
may require.
Assure you of our best possible services always.
For further queries, please feel free to get back to us
[protected]@bagittoday.com or Call us on our Helpline Number[protected],
9:30 AM TO 6:30 PM, and all 7 days)
Thanks & Regards
Lalit
Bagittoday Team
-----Original Message-----
From: Kushal Shah
Sent: Friday, June 11, 2010 11:23 AM
To: response (ITBC)
Subject: RE: Cancellation of orders. ITBC10306415
I called up your call cener to and was informed that the refund request no
is generated but not updated in the system, so i would like to get that
refund request no that is generated for my 4 orders linked to order id
[protected] and[protected].....
regards
Kushal shah
-----Original Message-----
From: Response
Sent: 26.05.2010 14:52:58
Subject: RE: Cancellation of orders. ITBC10306415
Dear Member,
Please accept our sincere apologize for the inconvenience caused to you.
With reference to your mail, we would like to inform you that we are
escalating your matter with our concern department so we request you kindly
provide us some time.
We shall be happy to render any further assistance or clarification that you
may require.
Please call us on[protected], 9:30 am to 6:30 pm, all 7 days) or email at
[protected]@indiatodaybookclub.com.
Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
-----Original Message-----
From: Kushal Shah
Sent: Wednesday, May 26, 2010 11:42 AM
To: response (ITBC)
Subject: RE: Cancellation of orders. ITBC10306415
I wanted to get the refund request no of my 4 orders linked to order id
[protected] and[protected]. i was told on call center no that i will get it on
monday.
regards
Kushal shah
-----Original Message-----
From: Response
Sent: 20.05.2010 14:02:52
Subject: RE: Cancellation of orders. ITBC10306415
Dear Member,
Please accept our sincere apologize for the inconvenience caused to you.
With reference to your mail, we would like to request you kindly provide us
some more time for the same.
We shall be happy to render any further assistance or clarification that you
may require.
Please call us on[protected], , 9:30 am to 6:30 pm, all 7 days)Or email
at [protected]@indiatodaybookclub.com or [protected]@indiatodaybookcub.com
Warm Regards
Sukant
India Today Book Club
-----Original Message-----
From: Kushal Shah
Sent: Wednesday, May 19, 2010 10:05 AM
To: response (ITBC)
Subject: RE: Cancellation of orders. ITBC10306415
It has been 15 days but i have still not received the refund and when i
called call center i was told that the refund request no is not generated.
Also since i called the call center executive he told me that a new request
is generated and original is deleted... This is taking far too much time why
do you delete the request when once decided that you have to give refund on
a particular order id... Plz refund my money back... it has been over 3
months now ......
-----Original Message-----
From: Response
Sent: 04.05.2010 13:18:07
Subject: RE: Cancellation of orders. ITBC10306415
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have already
forwarded your complain to our concerned department and we are following the
matter with them. We request you to kindly wait for few days. We will do the
needful soon.
We appreciate your patience and hope that you shall bear with us in the
interim.
We value our customer and trust that you enjoy our products.
Request you to have faith in the company and we won't let you down.
Your valuable association with India Today Book Club is prestigious for us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us.
Or Call us on our Helpline Number[protected]:30 AM TO 6:30 PM, all 7
days)
Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
________________________________
From: Kushal Shah
Sent: Tuesday, May 04, 2010 6:45 AM
To: response (ITBC)
Subject: Re: Cancellation of orders.
Please tell the current status for the request mentioned as per the trailing
mail....
On Mon, Apr 26, 2010 at 4:06 PM, Response
<[protected]@indiatodaybookclub.com<mailto:[protected]@indiatodaybookclub.com>>
wrote:
Dear Member,
We sincerely apologize for the inconvenience caused to you.
In this regard we would like to inform you that we have forwarded your
complaint to our concerned department. Kindly wait for some more time and
you will receive your refund very soon.
Once again we sincerely apologize for the inconvenience.
We will be happy to render any further assistance or clarification that you
may require.
Your valuable association with India Today Book Club is prestigious for us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our
Helpline Number[protected]:30 AM TO 6:30 PM, all 7 days) or Write to us
at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Warm Regards,
Prachi
Executive Relations
India Today Book Club
-----Original Message-----
From: Kushal Shah
Sent: Monday, April 26, 2010 12:49 PM
To: response (ITBC)
Subject: Re: Cancellation of orders.
With reference to your mail above i have already rejected the orders
at my doorsteps and i have also got confirmation from your side that
you have received the parcels back on 10 th april... Now what is the
next step to get my refund. The following status is since last 15 days
please tell a step forward.
On 4/26/10, Response
<[protected]@indiatodaybookclub.com<mailto:[protected]@indiatodaybookclub.com>>
wrote:
Dear Member,
We apologies for the inconvenience cause to you.
With reference to your mail we would like to inform you that as your
order have been fully processed from our end it would not be possible for us
to cancel your order. Kindly refuse the order when it arrives at your door step.
We value our customer and trust that you enjoy our products.
Your valuable association with India Today Book Club is prestigious
for us.
Assure you of our best possible services always.
> For further queries, please feel free to get back to us or Call us on
> our
> Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)
>
Warm Regards,
Sukant
India Today Book Club
> ________________________________
From: Kushal Shah
sent: Friday, April 23, 2010 4:12 PM
To: ITBC4U; response (ITBC)
Subject: Cancellation of orders.
I had placed 4 orders with india today book club in March. My order id being.
>[protected]
>[protected]
>[protected]
>[protected]
I have cancelled all my orders as i was wrongly informed by your call center
executive that i will be also getting 2 LCD TV's with the orders in my
order placement time. Later on order receipt and re-validation with the call
center i knew that there will be no tv coming so i cancelled all the
orders.
I have got confirmation from your employees at the call center that
you have received all the parcels back at your office on 10 Apr.
After that i have called your call center a few time to get my refund
request nos. but no one seems to know what to do.
Also i was told earlier when i palced the orders that i will get
refund with in 21 days of return of parcel but it has been already 14 days and
still even the refund request no is not genereated.
Request you to please do the needfull at the earliest and refund my
money with in next 7 days.
Regards
Kushal Shah.
check these mails
================================================================================...⇄
It has now been almost 1 month since i was said that the refund request no is generated but has not been uploaded in the system ... This way too much time. Urgently send me my refund reqest no and send me my money .
-----Original Message-----
From: Response
Sent: 11/06/2010 12:44:01
Subject: RE: Cancellation of orders. ITBC10306415
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have already
forwarded your complain to our concern department and we are following the
matter with them. We request you that kindly wait for some days. We will do
the needful soon.
We appreciate your patience and hope that you shall bear with us in the
interim.
We value our customer and trust that you enjoy our products.
Request you to have faith in the company and we won't let you down.
We shall be happy to render any further assistance or clarification that you
may require.
Assure you of our best possible services always.
For further queries, please feel free to get back to us
[protected]@bagittoday.com or Call us on our Helpline Number[protected],
9:30 AM TO 6:30 PM, and all 7 days)
Thanks & Regards
Lalit
Bagittoday Team
-----Original Message-----
From: Kushal Shah
Sent: Friday, June 11, 2010 11:23 AM
To: response (ITBC)
Subject: RE: Cancellation of orders. ITBC10306415
I called up your call cener to and was informed that the refund request no
is generated but not updated in the system, so i would like to get that
refund request no that is generated for my 4 orders linked to order id
[protected] and[protected].....
regards
Kushal shah
-----Original Message-----
From: Response
Sent: 26.05.2010 14:52:58
Subject: RE: Cancellation of orders. ITBC10306415
Dear Member,
Please accept our sincere apologize for the inconvenience caused to you.
With reference to your mail, we would like to inform you that we are
escalating your matter with our concern department so we request you kindly
provide us some time.
We shall be happy to render any further assistance or clarification that you
may require.
Please call us on[protected], 9:30 am to 6:30 pm, all 7 days) or email at
[protected]@indiatodaybookclub.com.
Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
-----Original Message-----
From: Kushal Shah
Sent: Wednesday, May 26, 2010 11:42 AM
To: response (ITBC)
Subject: RE: Cancellation of orders. ITBC10306415
I wanted to get the refund request no of my 4 orders linked to order id
[protected] and[protected]. i was told on call center no that i will get it on
monday.
regards
Kushal shah
-----Original Message-----
From: Response
Sent: 20.05.2010 14:02:52
Subject: RE: Cancellation of orders. ITBC10306415
Dear Member,
Please accept our sincere apologize for the inconvenience caused to you.
With reference to your mail, we would like to request you kindly provide us
some more time for the same.
We shall be happy to render any further assistance or clarification that you
may require.
Please call us on[protected], , 9:30 am to 6:30 pm, all 7 days)Or email
at [protected]@indiatodaybookclub.com or [protected]@indiatodaybookcub.com
Warm Regards
Sukant
India Today Book Club
-----Original Message-----
From: Kushal Shah
Sent: Wednesday, May 19, 2010 10:05 AM
To: response (ITBC)
Subject: RE: Cancellation of orders. ITBC10306415
It has been 15 days but i have still not received the refund and when i
called call center i was told that the refund request no is not generated.
Also since i called the call center executive he told me that a new request
is generated and original is deleted... This is taking far too much time why
do you delete the request when once decided that you have to give refund on
a particular order id... Plz refund my money back... it has been over 3
months now ......
-----Original Message-----
From: Response
Sent: 04.05.2010 13:18:07
Subject: RE: Cancellation of orders. ITBC10306415
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have already
forwarded your complain to our concerned department and we are following the
matter with them. We request you to kindly wait for few days. We will do the
needful soon.
We appreciate your patience and hope that you shall bear with us in the
interim.
We value our customer and trust that you enjoy our products.
Request you to have faith in the company and we won't let you down.
Your valuable association with India Today Book Club is prestigious for us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us.
Or Call us on our Helpline Number[protected]:30 AM TO 6:30 PM, all 7
days)
Thanks & Regards,
Piyush Thapa
Executive-Customer Relations
India Today Book Club
________________________________
From: Kushal Shah
Sent: Tuesday, May 04, 2010 6:45 AM
To: response (ITBC)
Subject: Re: Cancellation of orders.
Please tell the current status for the request mentioned as per the trailing
mail....
On Mon, Apr 26, 2010 at 4:06 PM, Response
<[protected]@indiatodaybookclub.com<mailto:[protected]@indiatodaybookclub.com>>
wrote:
Dear Member,
We sincerely apologize for the inconvenience caused to you.
In this regard we would like to inform you that we have forwarded your
complaint to our concerned department. Kindly wait for some more time and
you will receive your refund very soon.
Once again we sincerely apologize for the inconvenience.
We will be happy to render any further assistance or clarification that you
may require.
Your valuable association with India Today Book Club is prestigious for us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our
Helpline Number[protected]:30 AM TO 6:30 PM, all 7 days) or Write to us
at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Warm Regards,
Prachi
Executive Relations
India Today Book Club
-----Original Message-----
From: Kushal Shah
Sent: Monday, April 26, 2010 12:49 PM
To: response (ITBC)
Subject: Re: Cancellation of orders.
With reference to your mail above i have already rejected the orders
at my doorsteps and i have also got confirmation from your side that
you have received the parcels back on 10 th april... Now what is the
next step to get my refund. The following status is since last 15 days
please tell a step forward.
On 4/26/10, Response
<[protected]@indiatodaybookclub.com<mailto:[protected]@indiatodaybookclub.com>>
wrote:
Dear Member,
We apologies for the inconvenience cause to you.
With reference to your mail we would like to inform you that as your
order have been fully processed from our end it would not be possible for us
to cancel your order. Kindly refuse the order when it arrives at your door step.
We value our customer and trust that you enjoy our products.
Your valuable association with India Today Book Club is prestigious
for us.
Assure you of our best possible services always.
> For further queries, please feel free to get back to us or Call us on
> our
> Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)
>
Warm Regards,
Sukant
India Today Book Club
> ________________________________
From: Kushal Shah
sent: Friday, April 23, 2010 4:12 PM
To: ITBC4U; response (ITBC)
Subject: Cancellation of orders.
I had placed 4 orders with india today book club in March. My order id being.
>[protected]
>[protected]
>[protected]
>[protected]
I have cancelled all my orders as i was wrongly informed by your call center
executive that i will be also getting 2 LCD TV's with the orders in my
order placement time. Later on order receipt and re-validation with the call
center i knew that there will be no tv coming so i cancelled all the
orders.
I have got confirmation from your employees at the call center that
you have received all the parcels back at your office on 10 Apr.
After that i have called your call center a few time to get my refund
request nos. but no one seems to know what to do.
Also i was told earlier when i palced the orders that i will get
refund with in 21 days of return of parcel but it has been already 14 days and
still even the refund request no is not genereated.
Request you to please do the needfull at the earliest and refund my
money with in next 7 days.
Regards
Kushal Shah.
even after sending mail to the above mentioned ID and ONLINE COMPLAINTS as subject line there is no action on it. ... I have still not got any refund ... every time i call the customer help they say 10-11 days max it will come... this is highly irresponsible behavior...please process the refund as quickly as possible.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
1298
Pending
0
Resolved
753
+91 12 0407 8000
Mediaplex, FC-8, Sector - 16A, Film City, Noida, Uttar Pradesh, India - 201301
India Today Book Club — refund not forthcoming
I ordered items in Nov 2008 and paid thru credit card. After struggling I got the order number. After nearly a month I was told items are not in stock and I can get a refund if I send credit card statement.This was sent one month ago and still there is no acttion from them.It is disgusting to see organisations with Big Names letting down small customers. Why do they flaunt their email ids and telephone numbers if they are not looking after their customers. I am aghast to see 795 complaints on this company.