[Resolved]  IndiaCakes.com — Misbehaviour & false commitments

I agree with Padmavati. I had recently placed an order for delivery of cake where they debited Rs 850 to my credit card and did not deliver the cake inspite of the fact that I had placed the order one day in advance. It is 3 days past due date and the cake is still not delivered. The mobile no mentioned in the site is always out of reach and they do not respond to my email sent to them. This company is a fraud company. This company should be dragged to the consumer redressal forrum and asked to shut shop so that many more are saved from being cheated.

The comment made by Padmavati Joshi is totally false, customer had not purchased and time guarantee service and was forcing us to deliver the order before 3 pm, she had also placed an order for non express city Amravati, i myself had spoken with her and she was taking a very very obsessive language as if she had purchased our company. I immediately called my delivery boy at 5:45 Pm and stopped the delivery also the boy had reached the doorsteps of the receiver, i called the sender and told your order is cancelled and amount is refunded back.

Please realized her fault and emailed us again to re-deliver the order, but i requested the delivery boy not to deliver.

We have all proof, voices, recordings, email records of the sender.

Commet made by Prachi Sharma is also false, since her payment was under fraud verification and unless the payment is passed by the Bank we cannot deliver the order, since the payment was not approved till the delivery date of the item, it was not delivered, we have also refunded the amount back to the customer

Below is the transaction details from bank

496553 03 Jun, 2009 01:26:44 PM Refunded 850.00

my request is that pls change the delivery date of given already change the date ie., new date is,
19.11.2009 pls change the delivery date my order number is ICS[protected] SO PLS KINDLY REPLY ME SOON THERE IS NO TIME.



THANK U

Dear Dasari Siva Kalyani

Your correct order no is ICS[protected], your order was delivered on your requested delivery date

Manit

I agree a 1000%. I had ordered a cake online from www.punecakeshop.com on the 26th of Dec. The delivery was supposed to be on the 28th, however even till 10 PM on the 28th it hadn't been delivered. I tried calling them but couldn't get through. Finally, after a while I got through to this number the guy said that I had to email him. I had emailed even before he had asked me to, that shows how crap their customer service is. Anyway, a while later this guy named manit emailed me back saying that the payment hadn't been processed through so the delivery would be made the following day that is the 29th. And guess what? These fraudsters never delivered the cake. Since the 29th I have been calling but they won't answer because that is what they do. I don't know how I fell for it but I researched on the internet and found more or less similar situations and I cannot even begin to say how disgusted I am. Today is the 2nd of January and they still haven't refunded back my money. I had emailed them the moment I found out about their dirty scam, but they haven't emailed me back.
If they say that the delivery can only be done once the payment's been done, they should have that information on the delivery instead of falsely promoting that they deliver anytime and the delivery can be same day if it has been ordered before 2PM and next day if it has been after 2. Anyway, if they will not refund me back my Rs.1500, I will take it to the media as my bank will be getting involved as well if they do not respond. I will try my hardest to get cheap fraudsters like these what they deserve and I know people who have had the same situations and together we can shut their website down. People like these drag India through mud and all others believe that India is corrupted, but it is only because of people like these. Shame on them!

I would just like to say that I have got my money after two weeks, but to get it was a complete stressful procedure. The customer service needs improvisation as no response from the company causes a lot of stress. Thanks...

The mobile number is always not reachable. Nobody is picking up the call.
For email id also nobody is responding.

You also go for Consumer Case...

Muffins Cake Shop
G-18 Malti Towers, Near Kiran Bungalow
Tarabai Park
Kolhapur, Maharashtra 416003
India
Contact Person:- Nagrani, Manit ([protected])

My self:- Param...

Hi,

I have order the cake on 12th Feb to be delivered on 14th Feb and that was a valentine special cake. Order number is #3023. The phone number on the site which is given is always switched off ..[protected]. SMS to the number is never responded . The email send to me is also not being answered .

If you company cant handle the load and you guys are not at all professional why the hell you waste our time and money. You dont know what is customer satisfaction.

Please cancel my order and the cash back ..I guess there should be way by which we could blacklist such Website .. which are nothing more than a complete Fraud

www.indiacakes.com — Non delivery of Cake

I ordered a cake online from www.indiacakes.com but they didnt deliver the order at first place and then started showing the attitude over the online chat and said that oh its all about the money when i told them to cancel my order and asked them to refund the money.I want a legal action against them and their online site should be marked as an abuse/spam.

Ashwaray
[protected]

Paid 525 for a 1/2 kg pineapple cake which looked great online and the cake that was delivered was of worth 60/70 rs from a local bakery. Also the cake was a blank birthday cake with no name on it. Also, paid 350 for the teddy and the one that was delivered was approximately 100 rs. A total of 875 rs gone waste

I ordered a cake that was worth Rs. 1, 400 (approx US$36) and had one delivered on time but the cake was not the one I ordered. I placed an order for a strawberry torte chocolate cake and got a plain chocolate cake. I emailed the company about this and got no reply. Delivery was great but why charge so much when you can't deliver what the customer orders? And how about responding to the customer's email and providing some kind of explanation for what happened? I understand if the time between the order placement and the delivery was not sufficient to have the "special flavor cake" delivered but that also means that the company provide another cake of equal value or least have the decency to respond to my complaint. If you expect to do business internationally you need have some sort of quality standards in place.

I have placed an order, and that was never delivered to the US address of my relatives in April. Moreover, Mr.Manit from Muffins Cake Shop sent a mail confirming the non-delivery. He confirmed that the money will be refunded back to the card in 10-15 days, now it is over 2 months money has not been credited back to my card.
There were 2 reminders sent, but no-one responded to those mails.
I don't want this thing to get ugly in future, as i have been a regular customer of theirs. I would request Mr.Manit and other officials involved in Muffins Cake shop to take this matter seriously and credit back my money immediately.
Order Number : UCS12420111

Anand Bhatnagar.

I suppose to be a customer of indiacakes.com and after going through the customer feedback, i have decided not to go for this site, as i value the person whom i would like to present the gift...

I had ordered a cake to be delivered on 10th August 2012, delivery time - 9 p.m. - 12 p.m. My order number was IND#62357. But no body turned up to deliver the cake. I paid extra 200 Rs for night delivery. They turned up next morning when no one was at house to take the cake. Its a pathetic site, poor service. And even after constant reminders they are not even refunding my money. I have not seen this kind of disgusting behavior from any other cake delivery service.
I will recommend my friends never to use this site As its is a total fraud site

I don’t know why but many people posted bad about Indiacakes everybody had different experienced but I would like to tell you that I had very good experienced with them so many times I placed the ordered and I got delicious cake and delivery on time and really want to say thanks to indiacakes and their support team…

I ordered a Half Kg EGGLESS Black Forest Cake-12 Red Roses Bunch-10 Chocolates for my beloved (Banglore). They had mentioned that delivery time during Valentine’s Day is not guaranteed. I had sent request mail to them to deliver it within that time mention time slot, between 11AM and 9PM. And it was surprise to me they did deliver on time. The product was good quality. A delicious Half Kg EGGLESS Black Forest Cake-12 Red Roses Bunch-10 Chocolates they delivered at 12.30 am and certainly helped me and put a smile on her face.
I did transactions from Canada. I was in the beginning afraid while placing the order. But it is worth to order cakes and flowers from Indiacakes.com.

You can place order online it is trust worthy site I had orderd 1 Kg Butter Scotch Cake With 750 ML Champagne Bottle and over all it was good and delivery I recived midnight I disccused to a lady i forgot her but she helped me and as per my request she updated my stauts and delivered products on time we enjoyed and i would like to suggest them try help to customer as same you helped me and again I would like to suggest people buy cakes from Indiacakes...:)

I am regular buyer of India Cakes from past 1 and half years. Their service is really remarkable. Even their support in chat and phone is good. I am quite happy with service of India Cakes. Thanks India Cakes for good service...:)