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I have ordered online for cake and flowers from India Cakes Pvt.Ltd vide Order No :[protected] to be delivered at Rourkela on my parent's Marriage Anniversary on 11.05.2016. on 11.05.2016 I personally telephoned to India Cakes at 6 PM and they assured me that it will be delivered by 7 PM. After 7 PM nobody was lifting the telephone.
But very unfortunate that the same was not delivered on the mentioned date, for which I was shocked and demoralized. I will apple in consumer forum for the harassment I got and request everybody not to deal with this unprofessional fraud company.
I Have paid Rs.1000/- for this order. Please cancel my order and get my money back.
Help me to & also take appropriate action against them...
UMA PATRA
But very unfortunate that the same was not delivered on the mentioned date, for which I was shocked and demoralized. I will apple in consumer forum for the harassment I got and request everybody not to deal with this unprofessional fraud company.
I Have paid Rs.1000/- for this order. Please cancel my order and get my money back.
Help me to & also take appropriate action against them...
UMA PATRA
How I wish I had read the reviews here before ordering from these low life phishing cheats.
Beware, they deducted payment from my account, but never delivered the cake.
Now I will spend my time worth more than their cake to follow up and get a refund.
When I call, it says "we are closed, call back later". No response to emails.
It is a phishing site, it seems.
Beware, they deducted payment from my account, but never delivered the cake.
Now I will spend my time worth more than their cake to follow up and get a refund.
When I call, it says "we are closed, call back later". No response to emails.
It is a phishing site, it seems.
This company is a cheat after so many follow ups with unsupportive & rude customer care excutives who disconnect calls when they dont have any answer, India cake responded to my below mail with following one line statement. I read so many negative feedbacks on FB about and no redressal to them wish i had read them before. I simply want a refund on my purchase and they can take their product back
Dear India cakes Team,
This mail is regarding the order #[protected] . It brings me sheer disappointment and fury while writing this mail that the service you have provided is awful. Following are the points that forced me to write the above statement.
The gift from nowhere was looking similar to the reference image shown on the website.
The gift was completely shattered and broken. I don’t know whether it was way of packaging or due to being in transit. But first I had to collect all the pieces to make it one single item. All the chocolates, basket, flowers and golden net (used for so called decoration) were going in different directions & were not connected to the basket.
The no. of chocolates were absolutely less compare to the image.
In reference image you used heart shaped chocolates but in reality you used such cheap looking square chocolates.
My boyfriend asked you to include a message with the gift. It was not there. When you don’t include messages what is the use of putting a dialogue box to do so.
Flowers used in the gift were so old.(old is an understatement)
And the Delivery - ughhhhhh it took you on total 12 long days to deliver the gift, when you clearly mentioned it would deliver it in 7-9 days. (however, a discussion has already taken place for the delivery issue and you promised to deliver it, if not the same day but definitely within 3-4 days. Let’s forget 3-4 days you couldn’t stick to your 7-9 days timeline and took forever to deliver the gift).
I have attached the pictures for your reference. Trust me the product is looking way better in these pictures. It was even worst in reality.
So, in short this is how you left no stone unturned to ruin our 9th anniversary.
Now, I really appreciate you looking into this matter on urgent basis. I would Like to have a full refund for this. Nothing else. If you want to take back your product, you may let me know.
Regards,
Deepika
Dear Customer,
We cannot accept this complaint at all..
As chocolates were same and decoration were same.
Regards,
Jasmine - Support Agent
Ph :- [protected]
Email :- [protected]@indiacakes.com
Corporate Address :- FF 07, First Floor, North Block, Sacred world mall, Wanowrie, Pune - 411040
Dear India cakes Team,
This mail is regarding the order #[protected] . It brings me sheer disappointment and fury while writing this mail that the service you have provided is awful. Following are the points that forced me to write the above statement.
The gift from nowhere was looking similar to the reference image shown on the website.
The gift was completely shattered and broken. I don’t know whether it was way of packaging or due to being in transit. But first I had to collect all the pieces to make it one single item. All the chocolates, basket, flowers and golden net (used for so called decoration) were going in different directions & were not connected to the basket.
The no. of chocolates were absolutely less compare to the image.
In reference image you used heart shaped chocolates but in reality you used such cheap looking square chocolates.
My boyfriend asked you to include a message with the gift. It was not there. When you don’t include messages what is the use of putting a dialogue box to do so.
Flowers used in the gift were so old.(old is an understatement)
And the Delivery - ughhhhhh it took you on total 12 long days to deliver the gift, when you clearly mentioned it would deliver it in 7-9 days. (however, a discussion has already taken place for the delivery issue and you promised to deliver it, if not the same day but definitely within 3-4 days. Let’s forget 3-4 days you couldn’t stick to your 7-9 days timeline and took forever to deliver the gift).
I have attached the pictures for your reference. Trust me the product is looking way better in these pictures. It was even worst in reality.
So, in short this is how you left no stone unturned to ruin our 9th anniversary.
Now, I really appreciate you looking into this matter on urgent basis. I would Like to have a full refund for this. Nothing else. If you want to take back your product, you may let me know.
Regards,
Deepika
Dear Customer,
We cannot accept this complaint at all..
As chocolates were same and decoration were same.
Regards,
Jasmine - Support Agent
Ph :- [protected]
Email :- [protected]@indiacakes.com
Corporate Address :- FF 07, First Floor, North Block, Sacred world mall, Wanowrie, Pune - 411040
Order No. : [protected]
This is my order number for delivery cake . I made online payment and cake was not delivered. I did several calls and email for which they did not responded. They asked for extra delivery charges.
In era of e-commerce, this website is doing fraud money making bussness. Many people like are getting trapped by them. This website should be blocked. How could they run this business by fooling people.
Take serious action of fraud against them and Sue them for fraud
This is my order number for delivery cake . I made online payment and cake was not delivered. I did several calls and email for which they did not responded. They asked for extra delivery charges.
In era of e-commerce, this website is doing fraud money making bussness. Many people like are getting trapped by them. This website should be blocked. How could they run this business by fooling people.
Take serious action of fraud against them and Sue them for fraud
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+91 20 4135 2222
101 Krishna Sagar Residency , Patolewadi, Old P B Road, Kolhapur, Maharashtra, India - 416005
Call centre said cake will be delivered at 7:00 pm and they closed the call centre.
Rs 750 has been deducted and no response frm India Cakes.
Ms Neha from The call centre informed she will send an email with refund details and as expected one more false commitment from this fruad website n a company that does not exist.
Extremely rude service, false reviews and failed commitments.
This business should be closed down.