[Resolved] Indian Oil Corp / Indane Gas — Ela Gas Agency, NOIDA/ Indian Oil Corporation

[Resolved] Indian Oil Corp / Indane Gas — Ela Gas Agency, NOIDA/ Indian Oil Corporation

B bkjain12 from New Delhi, Delhi

My current LPG supplier has been Ela Gas Agency in NOIDA. When I needed a refill I called their number but for over a fortnight of trying no one lifted the phone. Now I have come to know that the agency has been closed by Indian Oil Corporation and my account (no. 07579) has been shifted to a Kasna Gas Agency in Greater Noida - which is about 30 Km away. I have tried to call their number - but have found them always to be engaged. I never got any intimation from Indian Oil Corporation regarding the move of my LPG distributor. I finally went to their office in NOIDA in Sector 1 - where I have been told that I must visit Kasna Gas in G. Noida and try to get paper work done to move my connection to another supplier closer to my residence. I was also given a number where to call and book online. I called the number and have booked it online - but as there is no information given out regarding the consumer name or address or when the gas is likely to be delivered - I am not sure whether i would get the gas in time. Even on the web site of Indian Oil Corporation - one would have a hard time to find a telephone number where a consumer may call. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Anurag dangi

from Mumbai, Maharashtra

Indian Oil Corp / Indane Gas — Less gas in cylinders

The gas supplied by IOCL (Indane Gas) is less by 1.5 kg - 2 kg everytime.
The concerned gas agency is Mata Sheetla gas agency, Sector 14, gurgaon.

Customer ID - MT 3237

On complaining we are told that this much aberration is possible.

Thanks
Anurag Dangi
91-[protected]

Ishwar Singh

from Gurgaon, Haryana

Dear Mr. Jain,

We are also facing same problem. ILA Gas Agency has been closed overnight. We have been told to visit KASNA Gas Agency which is 30km from Sector 49.

I am unable how they agree to mingle NOIDA and GREATER NOIDA.

In fact we have booked in Aghnotri Gas Agency in Sector 37 but they transfered our paper to ELA and now to KASNA. I am confused what's cooking up there?

Ishwar Singh

Hemant Kapoor

Dear Mr. Jain,

I too am facing the same issue. My connection is also with ELA gas agency & i am unable to book the refills.

Can you please share the phone no / website URL where online booking can be done?

Hemant Kapoor

bkjain12

from New Delhi, Delhi

Indian Oil Corp / Indane Gas — contact telephone always busy

I am customer of Agnihotri Gas service in noida - am trying to contact them on all numbers supplied to us - but all are busy for last couple of days. It always happens and it is very frustrating. Have SMSed also regarding booking of gas almost 10 days ago - but have not got the refill.

Request Indian Oil to take action against such dealers - why they can not provide bookings on the internet?

Thansk

B. K. Jain

chandanchoubey

from Delhi, Delhi

indian — Telephone no always busy

Dear Sir,

I am very tired to make a call to book my LPG cylinder. It is very difficult job for now these days due to agency no busy. I would like to request you that please book the LPG my consumer no is 28979 it is the name of Mr. Shambhu Nath chaudhary and address is K-70, Jaitpur Extn. - I, Badar pur, New Delhi.

Thanks & Regards.

Chandan Kumar Choubey.

chandanchoubey

from Delhi, Delhi

If you don't mind I would like to ask you that to being a customer and facing this ridiculous problem what attitude you aspect from us?