[Resolved]  Indian Oil Corporation — Malpractice at IOCL Petrol Bunk - Senthil Nagar - Kolathur - Chennai

IOCL — Malpractice,Misbehaviour & cheating

I am a resident of Pune and I am a regular visitor of IOCL fuel outlets. I am saying this because I the kind of experience which I had yesterday was that I have never had in my last 12 years o[censored]sing the services of IOCL petrol pumps.

Last night I had gone to fill fuel at an IOCL outlet in my car at Ganeshkhind Road, Pune which is the outlet just opposite to E square theater. I had my family with me and it was around 10 in the night.
I request for fuel to be filled for an amount of 1500 and when I was looking at the fuel dispenser he started to fill without making and showing me the zero and filled for 1500 where actually the fuel was filled for 500 only as the last transaction was for 1000. As soon as I noticed the same I brought the same to the notice of the guy who was filling the fuel but as soon as he heard this he started arguing and was saying that you have not seen it properly it was zero before he had started to fill. In the meantime my credit card was swiped for an amount of 1500 as I had given the card before he was filling.

Seeing this I raised my voice and thought that it would help but as soon as I did that I found 5-6 guys come from nowhere are we telling me to leave and started acting in a vindictive manner and using abusive language, seeing this I thought it would be better to go from here as I was alone and my family was also with me. Moreover the guy who was filling the fuel was not in his uniform when he was filling the fuel. I seriously doubt the capabilities of IOCL employees in the area if this could happen anybody is authorized to fill fuel.

This act of misbehaving, cheating and malpractise being done by the petrol pump authority was really something which I have never thought that can or would have happened. I work for the TATA group where we have certain bylaws to operate when we transact with our customer and something which I have related is absolutely in acceptable in any form of business in any part of the world with any other company.

Having been a regular reader of readers digest, I had read as IOCL being the most trusted brand for petrol station brands... after this incident I seriously have my doubts.

I have lost 1000 rs in this incident where I paid for something that I did not get moreover suffered the humiliation through the vindictive and abusive behavior for something which I had not done at all.

I hope that this complaint of mine does not go through unheard ears and some action be taken against the petrol pump authorities / IOCL employees in this area.

I am mentioning the License no which was displayed on the office of the petrol pump which is PN 288 which I guess would help in you tracing the petrol pump which has been related above.

I complaint of gas leaging to maps co-op stores-kalpakkam603102, kanchipramdt on 23.6.09 but they attended on 24-6-09 after reminding twice in this regards. Please take necessary action on them and feedback to me. my gas con.No.4560

Respected Sir/Madam:

Am also a regular customer of IOCL Petrol Pump in Senthil Nagar, Kolathur, Chennai.
I too faced the same problem. I faced 3 times in 2 months, I usually topup for Rs.200 minimum for my bike. Last Sunday i said to fill for Rs.500 and gave my credit card and watching carefully. As soon as Rupees meter crossed 400, another guy asked me do you want Bill, in this time the guy disconnected. So i raised my voice and asked why u disconnected? He replied, it got Tripped. Then i fought with him and top upped for Rs.50 and complained to Supervisor. He called the guy and scolded for eye wash. They all team and sharing the amount.

Regards,
Ragavendra.P
[protected]

Hi,

Myself also a regular customer IOCL Petrol Pump in Senthil Nagar, Kolathur and I too faced a similar kind of situation .

I asked the guy to fill my car tank, my father was keenly observing the rupees meter.

When it crossed 15 Lt, the guy filling the fuel was called and sign was shown to disconnect .When i was watching this myself and my father were diverted by other guys .

When we questioned this he said it got tripped automatically. They said they have filled 28Lt's and charged Rs 2100 in our card.But am sure they had filled around 17 to 18 Lt's only .

After arguing with the guy ( who filled the fuel) gave Rs 600 and told he will check and let us know the exact reading .Guy who was in charge gave a careless answer when we questioned this.

On further questioning them they returned Rs.150.
They had filled for Rs.1300 and charged 2100. Its highly surprising to know when they cheat us even when we are more careful in watching the reading but what will happen if someone was careless .

This malpractice looks like a group work were one gives a sign others deviate the customers concentrations.