Indian Oil Corporation — Non delivery of Indane Gas

Dear Sir
My customer no.18451

Agency Name & Address:
m/s Prabu Gas Service
14 Corporation Complex
Sivananda Colony
Coimbatore 12
Ph:[protected], 4372356

Previous booking date 11.12.2007
Previous billing date 21.12.2007
Delivery date 29.12.2007

It is refused by the agency/dealer that the booking gap is calculated from the date of last delivery.

I claim that who is liable for billing after 10 days of booking and delivery after 10 day of billing. Whose negligence is this.

I donot realise the real thing happening and the reason for making delay purportfully. Who enjoys the meanwhile preiod. A ordinance/rules is passed to curtail the wrong thing. But what is happending here, the rule/ordinance is tapped into a differnt way showing that the ligitimate followup of rule but doing the thing in a different manner resulted worrying of the customers.

I am facing the trouble for more than a year. Why? How the company tolerates such a habit of the agencies/dealers even after receiving the genuine complaints.

See, my refilling request is not accepted even after lodgement after 30 days of my requirement (previous booking date 11.12.2007). If customers are indirectly compelled to switch over utilization of other fuel, the company will get no business in future. The very much liability is on part of the agencies/dealers who are misusing the cylinders. It is very clear in my previous case that the bill raised on 21.12.2007 but delivery made on 29.12.2007 with out marking door closed. What is happening? Why hesitate to book refilling after lapse of one month from previous booking. What is the need to calculate booking date from the date of delivery.

Million dollar question?

Kindly look in to the matter and make it correct at the earliest. Any thing will not be prolonged. One thing the person other end has to change or this end person has to be changed then only the proplem solved.

If the problem is not solved on company side, the ultimate gain of the company is loosing business lot in near future. The company will not get lose on leaving of one person. But the prolonged delay will change the mind set of other customers also.

Since Gas is a essential commodity, utmost priority should be given.

Thanks & Regards
Senthil Murugan T
5/132 Main Road Avinashi 641654
[protected]

It is realy surprising that though Indian Oil is getting involved in foreign countries, but it cannot yet see to it that its own backyard service exists. We have the misfortune of being in Gurgaon, the so called ideal state of Haryana. Further misfortune of being consumers of indane and Sone pe Suhaga, registered with Golden gas gurgaon. The place runs in complete chaos. Fully at the whim and fancy of the staff/owners. The refill can be given at any time obnly after repeated visits. The booking date has no meaning what so ever at all. I have written emails to Dy. G.M. as well G.M indian oil, but apperently they r waiting to get a Bharat Ratna before they start initiating any action. SOMEONE PLEASE HELP
Pradeep

It is realy surprising that though Indian Oil is getting involved in foreign countries, but it cannot yet see to it that its own backyard service exists. We have the misfortune of being in Gurgaon, the so called ideal state of Haryana. Further misfortune of being consumers of indane and Sone pe Suhaga, registered with Golden gas gurgaon. The place runs in complete chaos. Fully at the whim and fancy of the staff/owners. The refill can be given at any time obnly after repeated visits. The booking date has no meaning what so ever at all. I have written emails to Dy. G.M. as well G.M indian oil, but apperently they r waiting to get a Bharat Ratna

To
The Sales Officer,
Customer Care Sale (LPG),
2, Gariahat Road (South),
Indian Oil Bhavan,
Kolkata-700029

Ref:- Non- delivery of LPG cylinders by M/s Vaishnavi Indane Service, Sharma Market Dhurwa, Ranchi-834004


I am resident of Singh More, Vikash Nagar, Road No.8, Hatia, Ranchi-3. Our indane gas distributor M/s Vaishnavi Indane Service, Sharma Market Dhurwa, Ranchi-834004, The distributor treat us arbitarily and dictorily saying that there is no stock .I have booked my gas cylinder since 23.06.09, my booking no.is 5358 dtd.23.06.09 one of my uncle booked cylinder in the same date his booking no.is 5359 dtd 23.06.09 but till date no cylinder have been delivered to my home.We are facing lot of problem of booking and delivery of gas.They always tell we will take your booking after 15 days of last delivery.Phone no. given by them is[protected] is always busy and endless hold.Pl. take our matter seriously.

My address is
Singh More, Vikash Nagar, Road No.8, Hatia
Ranchi-3
My consumer no is- VI 13287/ and My uncle consumer no. is VI-39405
phone no[protected]

Dear Sir,

I am Mohd.Shakeel resident is, 85- Faithfull Ganj, Cantt KANPUR-208004 Our indane gas distributor M/s Kanpur Gas Service, Mall Road, Kanpur.The distributor treat us arbitarily and dictorily saying that there is no stock .I have booked my gas cylinder since 13.07.09, my booking no.is 30962 dtd.13.0.09 but till date no cylinder have been delivered to my home.We are facing lot of problem of booking and delivery of gas.They always tell we will take your booking after 25-30 days of last delivery.Phone no. given by them is[protected]Pandit, Khan & Mudir -Staff of Kanpur Gas Agency, Mall Road, Kanpur) is always busy and endless hold. after many tries the says there is no stock in my agency and says if you are in hurry then go refill your cylinder from black otherwise we will cut your connection from my agency, mostly the gas weight less.Pl. take our matter seriously.bcoz Our Holy Month RAMZAN has been started, so there may be held alots of problem in cooking for a house wife/ladies.
So, Sir Just take action and Please take our matter seriously.

My Consumer No- 30962

Thanks & Regards

Mohd.Shakeel
85- Faithfull Ganj,
Cantt. KANPUR-208004
(M) [protected]

To
The Sales Officer,
Customer Care Sale (LPG),
2, Gariahat Road (South),
Indian Oil Bhavan,
Kolkata-700029

Ref:- Non- delivery of LPG cylinders by M/s Vaishnavi Indane Service, Dhurwa
SIR,
I am a retiared H.E.C emply my gas was booked on 29-11-09
my when I ashaked for gas in agency I was sockes to see that in
their computar it was delivered on 12-12-09.here I am FACING GREAT TROUBLE WITH MY FAMILY FOR GAS and people are
giving false information to department what type of practice it indicates! kindly look into the matter my consumer no is vi -08968