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[Resolved]  Indian Oil Corporation — IOC petrol bunk - Gurukrupa Auto Service - Petrol

Cheating by GuruKrupa Auto Services IBP petrol bunk at Bangalore

On 07 of Dec 2009 at 8:14 AM I requested to fill petrol for 200Rs. Petrol pump guy filled me partially and stopped, by the same time i was disturbed by the cash collector.
While i watched back the screen on the electronic machine it was not showing the liters of fuel filled( which was blank). On demanding an electronic copy of the bill from the machine, the casher tried to cheat me with old bill printed for 200rs at 7.53 AM,
While looking at time it was 8:15AM, i asked him to take the last filled bill, on which he showed me the correct bill for Rs. 148.638 Volume of 2.930 Ltrs.
Further when i raised this issue, He agreed his mistake and filled me with balance amount of Rs.52.0 with the Vlm of 1.030.ltrs with Receipt no: 0021.

Please look at the compliant # 17127 on IOC website.
http://webapp.indianoil.co.in/paribhavam/TrackingStatus.jsp

IOC petrol bunk - Gurukrupa Auto Service - Petrol
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  2 CommentsShareTweet

Comments

on the next day, Promptly IOCL officer called me update me the below.
" We have verified the complaint at the subject pertrol pump. We have identified the staff involved as cashier Shri Devaraj & pump attendant Shri Gangappa & removed both of them from services. Dealer is also suitably counselled. Hope u will have a better experience next time. "


Please ensure that if you come across any such issue. get this noticed to IOCL directly.
The system of one connection for one family is not conducive as it does not cater with the needs of the family due to delayed service/supply by the agencies.If the main reason is subsidized rate of cylinder then instead of cancelling double connection in a family the subsidy should be withdrawn totally from one connection & continued to be allowed on market rate. This will be more amicable solution of the problem also beneficial to the IOCL and the Govt. Kindly think over the suggestion & do justice so that there should be no difficulty to the consumers. Thanks
Rathod Ramendra from GWALIOR.

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    Indian Oil Corporation [IOC] Phone
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    Indian Oil Corporation [IOC] Address
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