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[Resolved]  Indian Oil Corporation — Suravi gas,City Centre.Durgapur.Not accepting booking over phone.

Dear sir,
I am a consumer of LPG in suravi gas.Durgapur west bengal.my customer nunber is LT6632.
1)The distributer never picks up the telephone for booking.
2)They dont have any IVRsystem.
3)They do not accept booing of gas before 21 days of delivery of one cylinder. 4)4)Their behaviour towards customer is disgrasefull.
5)Their delivery boys do not show us the weight of the cylinder at the time of delivery.
In this situation IOC is requested to take action against this distributor .
Amit Sarkar.
Complaint marked as Resolved 2020-08-13 15:57:32
Complaint comments  1 CommentShare0Tweet0

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Suravi gas, City Centre.Durgapur----Non-Delivery of LPG Cylinder
To
1.Indian Oil Corporation Ltd.,
Represented through Chairman,
Indian Oil Corporation Ltd.,
Regd. Office: ‘Indian Oil Bhavan’,
G-9, Ali Yavar Jung Marg, Bandra (East),
Mumbai – 400 051.

2. General Manager (LPG-MO)
‘Indian Oil Bhavan’,
G-9, Ali Yavar Jung Marg, Bandra (East),
Mumbai – 400 051.

4. Dy. Director
Legal Metrology, Govt. of India
Deptt. of Consumer Affairs,
Regional Reference Standards Laboratory,
Kolkata

5. Addl. Secretary
Department of Consumer Affairs
Ministry of Consumer Affairs & Public Distribution,
Krishi Bhawan,
New Delhi

6.Govt. of west bengal, represented by
The Controller, Legal Metrology
Govt. of west bengal,
Food, Supplies & Consumer Welfare Department,
Kolkata

Dear sir,
I am a consumer of LPG in suravi gas.Durgapur west bengal.my customer nunber is LT4748.
1)The distributer never picks up the telephone for booking.
2)They dont have any IVRsystem.
3)They do not accept booing of gas before 15 days of delivery of one cylinder. 4)Their behaviour towards customer is disgrasefull.
5)Their delivery boys do not show us the weight of the cylinder at the time of delivery.
6)after booking the lpg cylinder is delivered only afer 15-17 days.So a family needs to wait for more than 1 month for a cylinder
7)They say that this is done for non supply of cylinders whereas cyinders are available in black market for Rs 150 extra

Please please help us
In this situation IOC is requested to take action against this distributor .
Koushik ray

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    Indian Oil Corporation [IOC] Phone
    +91 99 1155 4411
    +91 98 4882 4365
    +91 81 2402 4365
    Indian Oil Corporation [IOC] Address
    SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road, New Delhi, Delhi, India - 110003