Indian Oil Corporation — Not attending phones / non-delivery

Dear Sir

I am having an LPG Gas Connection-Indian Oil in the name of Gopakumar Nair. The agency - M/s Roop Gas Agency - is located at New Kondli, Mayur Vihar - III, Delhi - 96.

Please note that when I want to book a cylinder over phone I will always get this response 'the dial number is busy, please dial after some time'. Only the phone bell gets ringing during their break time (i.e. means lunch and after 6.00 P.M. - that time there is no one to attend the phone).

Also note that each and every time this agency take more than 1 week time for delivery of gas and some times they are refused to give booking number also.

All other agencies are supplying the gas within 24 hrs including indian oil why this agency is taking so much time and harrssing bonafide customers.

So I kindly request concerned authorities to look into the matter urgently.

Regards,
Gopakumar Nair