[Resolved]  Indian Oil Corporation — CANCELLATION OF REFILL BOOKING NO. 1437

Address:

Gautam Buddha Nagar, Uttar Pradesh

RESPECTED SIR.

NON-DELIVERY OF GAS CYLINDER AND CANCELLATION OF REFILL BOOKING NO.1437

I, ABHAY KUMAR VISHNOI, (CUSTOMER NO. K-09174) IS REGISTERED AT
KASNA INDANE GAS SERVICES,GREATER NOIDA (DUSTRIBUTOR'S CODE[protected]

I HAD BOOKED MY GAS CYLINDER OVER PHONE ON 03.10.2012 AND GOT BOOKING
CONFIRMATION ON MOBILE VIDE NO.[protected] ON 04.10.2012.
AFTER 21 DAYS I.E. 25.10.2012 I RECEIVED SMS CONFIRMATION ON MY MOBILE
FROM NO.544111 THAT CASH MEMO NO. 13199 HAS BEEN GENERATED AND THE
CYLINDER SHALL BE DELIVERED SHORTLY. THEREAFTER I PERSONALLY VISITED TO
THE GAS AGENCY AND ENQUIRED OF DELIVERY OF MY GAS CYLINDER.
ONE GENTLEMAN WAS SITTED IN THE AGENCY/OFFICE TOLD ME THAT THE CYLINDER
WILL BE DELIVERED IN A DAY OR TWO. I WAS SHOCKED, ON 30.10.2012 AROUND
1.15 PM WHEN I RECEIVED SMS ON MY MOBILE FROM 544111 THAT MY REFILL
BOOKING NO.1437 HAS BEEN CANCELLED WITHOUT KNOWING ANY REASON/CAUSE
WHEN I WAS REGULARLY FOLLOWING UP DELIVERY OF MY CLYINDER AFTER RECEIPT
OF CASH MEMO GEMERATED SMS. IT HAS GIVEN ME MUCH MENTAL TROUBLE WHEN I
RECEIVED THIS KIND OF SMS AFTER LAPSED OF ONE MONTH TIME FROM BOOKING
OF GAS CYLINDER AND THE CYLINDER WAS NOT DELIVERED.

YOU WILL APPRECIATE THAT IT IS NOT EASY TO GO FREQUENTLY AND DAILY
TWICE/THRICE TO THE AGENCY.

PLEASE DO THE NEEDFUL AND TAKE NECESSARY ACTION AGAINST MY COMPLAINT
AND INSTRUCT THE GAS AGENCY TO ARRANGE DELIVERY OF THE GAS CYLINDER
AT MY REGISTERED ADDRESS WITHOUT ANY FURTHER DELAY, OTHERWISE I WILL
BE COMPLLED TO TAKE HARD ACTION AGAINST THIS KIND OF HARRASEMENT TO
THE RETAIL CUSTOMERS.

FURTHER I MAY ADD/CLEAR THE KYC FORMALITIES HAS ALREADY BEEN COMPLETED
ON 21.10.2012.

THANKING YOU,

ABHAY KUMAR VISHNOI
C - 92, DELTA - I,
GREATER NOIDA
DISTT. GAUTAM BUDH NAGAR (U.P.)
MOB. [protected]
CUSTOMER NO. K-09174