[Resolved]  Indian Oil Corporation, Chennai — Distribution of Gas Cylinder - abnormal delay

I am S. Hariharan bearing customer ID 35552. The name of my gas agency is Rose Gas Agencies in Adambakkam, Chennai 600 088. I have booked for my refil cylinder on 4 Dec 2012 and the booking reference is 531298. It is going to be a month now since I have made the booking and the delivery of refil cylinder has not yet been made. When I contacted my agency, I was told that my quota of 6 refil cylinders per year was over (this is incorrect) and I have to pay Rs.813 to take delivery of each refil cylinder from now on. This statement is incorrect and this is only my 4th refil cylinder booking since Jan 2012. Moreover, I also wish to confirm that I do not hold gas booking in any other name/customer ID for the same delivery address and nor do I hold any separate customer ID in my name or in the name of my family members for any other delivery address with the same or any other gas agency. I fail to understand as to how they arrived at this calculation and I would appreciate an explanation on this. When I tried to explain this to them, they have refused to listen to me as asked to only listen to them and do what they say. Please advise me as to what do I do and how do I proceed, as I am badly in need of refil cylinder. My Mobile No. is +[protected].

Non delivery of cylinder
Dear Sir,

My consumer no is 38939 and connection is in the name of Mr. D.Akash
Agency name : PRATHANA GAS Agencies ( Agency code is 117601),
Address : moovarasapet Chennai 600 091
first booking[protected] new connection.

What India oil going on..

I have booked for second time indane gas on 08.12.12 and got confirmation from my cell pone representative that your gas will be delivered within days. Until now the gas has not been delivered. I called after 15 days what is the status of my request, the answer was "you will get gas today or by tomorrow" but it was not done. I called again and told them what is the status? Reply was " I am registering your complaint and you will get gas soon."now not deliver boy not supply today that area wait some 2 days..

Today ( 27/12/12) I have visited the agency and met the in-charge and informed about the issues no use..

That agency told you change near rani ageny .

Actually they don't care what the problem customer is facing. The administration system is not helping the customers at all and not responsive.

My letter might not sound much importance to your company but I suggest that some corrective action plan to be taken asap. There are many people in my locality using Indane Gas who also face this problem and many do not have time to make a complaint as such.

Avoiding this complaint letter will be escalated up to no use india oil

If this is the case that no action has been taken against them then what is the use of this consumer forum? Please look into the matter and give them strict instructions and try to solve the problems which I am facing.

I would require the door delivery ( cylinder) because its being delivered to other residence / neighbour
Hope to listen from you soon.

Warm Regards
D.akash [protected]

I am a consumer of Indane gas from South Madras Gas Agency which is situated at mandaveli with my consumer number 49083..I have made my gas booking on 26.08.2013 and the booking number was given as 403263 but till date the gas has not supplied to me.i have made more than 20 calls to them since 03.09.2013 and the response was "sir you will be getting today or tomorrow". the worst was when i called on 13.092013 the agency peoples using unparlementary words and rudly speaking what is going on there

From: B.K.Murali Babu, Indane Consumer No.21216, 16 (Old No.1) Radha Nagar 1st Main Street, Velachery, Chennai-42 (Mob: [protected]) Email. [protected]@yahoo.com
To: IOC Indane lpg gas
Agency: Rose Gas Agency, Adambakkam.
Sir,
On 6.12.13 (11.40 am), I received SMS to my above Mobile No. from Indane mentioning "Refill Booking is registered. Ref: 729091" and on 8.12.13 another SMS mentioning "cash memo [protected] - cylinder delivered".
I am surprised to note the above since I have not made the above booking through my above mobile No. On my enquiry with the Rose Gas Agency, simply they informed that they have similar consumer No.21216 in the name of Mr.Gopal and asked to reject cylinder on delivery. But no cylinder boys came to my house so far.
I request that kindly look into it and how my mobile No. [protected] has been used by some other person in which case I am receiving SMS and what will happen for my eligibility allotment if some other person book through my No. Please look into it and do the needful.
thanking you - Murali Babu

Very Poor Service of Indane Gas cylinder refilling Please See.

Cylinder not delivered yet.

My indane gas cylinder against my reference number 477578.and consumer number 20263 has not been delivered till to date.. It is request to take necessary action regarding this..

Correction in My name

Sir I am Satish chandra costume of indane Gas. Sir their was a correction in my name, Satish Chandra Dwivedi but My Name is Satish Chandra. I told lots of time but they did not change my name.

NON RECEIPT OF HOME DELIVERY CYLINDER AGAINST BOOKING NO.574 DATED 25/09/2013

FROM, CUSTOMER ID-M00675-NAME-HEMENDRA NATH SARMA I HAVE NOT RECEIVED YET THE HOME DELIVERY CYLLINDER AGAINST BOOKING NO.574 DATED 25/09/2013. PLEASE DO THE NEEDFUL TO DELIVER THE SAME IMMEDIATELY.

Cylinder not delivered for refill booking number 279571

Cylinder not delivered for refill booking number 279571 stands cancelled just simply not tracing the address So please find details as
Con No [protected]
Distributor Code 176125
Distributor Address ABHIYASH INDANE
96/8, Nehru Nagar (E)
BHILASI 490020 CHHATTISGARH STATE
PHONE No[protected], 3290999, 2280999