[Resolved]  Indian Oil Corporation / Indane Gas — Telephone booking for Gas refilling

Telephone booking for Gas refilling
We are the users of LPG for more than 25 years. Per se no issues with the service except from the Distributor in Hyderabad who is Ennar Gas (Telephone numbers[protected]/[protected]), ECIL, Hyderabad.
Any time these two numbers are engaged. Not sure why distributor is not increasing his bandwidth to cope to the customer requirements. We have to take pain every time going personally to their office and beg for booking.
Every customer vists Ennar office complaining about the service. The very purpose of customer service is defeated.
Knowledge levels of staff is pathetic in the sense they are not even aware of SMS facility for gas booking but they keep distributing pamphlets.
Despite receiving message as refill booked from SMS facility, we hardly get cylinders.
Request management of Ennar Gas to understand customer issues and facilitate to take up calls or introduce VIF-Voice Interactive Facility.

Srivyal Vuyyuri
http://www.sphoorti.org

please activate

we are facing problem with your sales officer mr pillai at surat office since long nomination affidevit given by us but still they are not proceeding to fulfill it and just now the service for fifilling gas cylinder stopped .its comes inthe essensial needs so stopping of essensinal needs is an offence as per indian law . so we are noticing you to start it immediately as possible fast. give the instruction to your area sales manager to start and your dealer for vadodara gujarat.yajuinden gas agent.give proper & regular service my cunsumer no for agency ;10543
soham gai

well.. its not engaged.. the phone receivers are kept aside so that they dont need to take calls.. Every time I have to go to the shop for booking my cylinder.. and I have never seen anyone talking on phones on their table.

Very Poor Service