[Resolved]  Indian Oil Corporation, Kundarapalli — Non availability of Facilities

Address:

Krishnagiri, Tamil Nadu

Sir
We had gone to refill diesel in our car to IOC bunk on 17.12.2011 at about 5.45pm. The address of the bunk is --IOC Ltd,Co-Co, 215/2, Erikarai, RK Gardens,Kundarapalli, Krishnagiri Distt.We were not told or no notice was displayed that "Credit Cards" or "Debit Cards" are NOT accepted. After filling deisel 33.70 ltrs they insisted we pay in cash and we had to Rs1510/-(ref: receipt No.36059 Dt. 17/12/2011). This a highway bunk and no bunk refuses to accept Cards. Why this harassment by this particular bunk ??
We asked to meet the manager --He/She not available. We wanted to contact the complaint cell -no body attended. then we wanted to contact the owner Cell no (displayed in the entrance) no [protected] the person identifide himself as "Mr.Samruddin or Somaruddin" was rude and curtly kept the phone by saying we can go to some other bunk or may complain to whoever we like to. One sr staff Laxman or Luxman was winess.
We wanted to use the Toilet/urinal Facility --we were told we cannot as the key is with owner. We wanted to have some AIR in tyres -we were told it is not available or not working. Drinking water, water for coolent not given.We were told even public telephone facility NOT available to customers.
We are really shocked that IOC a navratna company 's owned bunk service is offering nil & horrifying service. Arrogant staff, Bunk management and totally hopeless hygine, Nil facilities.
We demand check on this public sector(our /tax payers money) run unit, what action you have taken on the Mr.Samruddin and The so called IOC official who is supposed to inspect Bunks ??