[Resolved] Indian Oil Corporation — NO Mobile - NO BOOKING

kuldeepbhatnagar

from Lucknow, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh

INDIAN OIL CORPORATION-
NO MOBILE /TELEPHONE -NO BOOKING OF GAS
GAS BOOKING( DOMESTIC REFILL FOR COOKING) .
SINCE I DO NOT OWN A MOBILE PHONE SO I VISITED THE INDANE GAS DEALER OF INDIAN OIL, M/S PEOPLE GAS,FAIZABAD ROAD ,LUCKNOW ,FOR BOOKING MY GAS REFILL BUT THE MANAGER MR RAM LOCHAN INFORMED ME THAT SINCE YOU DO NOT HAVE MOBILE WE CANNOT ACCEPT YOUR BOOKING,HE ALSO CONFIRMED FROM MS POOJA DWIVEDI THE COMPLAINT OFFICER OF INDIAN OIL AT LUCKNOW OFFICE.
ULTIMATELY MY GAS WAS NOT BOOKED.
ON INSISTING FOR THE COMPLAINT BOOK THE MANAGER HAS NEITHER GIVEN ME THE COMPLAINT BOOK NOR NOTED MY CONSUMER NO
THIS IS TOTAL HARRASMENT AND PUNISHMENT FOR THE COOKING GAS CONSUMERS FOR NOT HAVING THE MOBILE PHONE.
CONSUMER NO 16989,KULDEEP BHATNAGAR,C-1671,INDIRANAGAR,LUCKNOW.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ramawatar

Indian Oil — not booking on phone

our area distributor is very rude to customer and do not book gas over phone.

Reeta123

from Delhi, Delhi

My Consumer no. T/10754 - I have shifted my place of residence from 11, Becharam Chatterjee Road, Kolkata - 700 034 to 'Sundaram Gardens', A-2, 307, Kalipada Mukherjee Road, Kolkata 700 008, and my vendor is Gas & Gadgets, Manton Super Market, Shop no. 34, Behala, Kolkata 700 034. I have already issued a letter to them informing regarding my change of residence on January 28th, 2011 with the copies of my residential agreement and my house rent bill. Stating in the letter very clearly that I am a working person and I am not available in the house for the whole week except Sunday. I have requested them to deliver the gas only on Sunday but inspite of they have visited my place thrice with the gas cylinder and enquired from the building Security regarding my existing in that place. Secondly, I wanted to speak to them over phone line but regret to inform you that the phone lines are kept in the voice mail.

As a customer, I would request you to kindly rectify the issue and take the immediate action as to why the phone lines are kept in the voice mail, we are unable to communicate.

Regards

Reeta Sharma
Consumer No. T / 10754